Hertz Local Edition

I have used the Peachtree Road location several times without any issue. However, this time I had nothing but problems. First, the location moved to the PDK Airport and no one thought to notify me nor apparently Hertz headquarters. I get to the old location and tried the locked door as a couple of people watched. I walked over to them and asked if it closed and he told me they relocated to the new address on the sign — which said «We will be relocating» not like they already had relocated. So I drive to PDK and lo and behold there are 2 Hertz locations. Thankfully the marked Hertz location is open, and the staff give me directions to the newest location. The new location is located way in the back and there is no signage. The same person that told me about the new location at Peachtree is behind the desk. I have now been on the mission to rent the car for 45 minutes. I ask if it is ok to leave my personal vehicle there, he says yes and indicates where to park my car. Something tells me to take pictures of the Odometer and gas gauge — glad I did. When I return to the new location at PDK on a stormy Sunday to return the car, I find, after getting soaked in the rain, that there is no drop box for the keys at this location — which no one ever told me. So I had to go back to the old location to drop off the keys. Today, I received my bill and they charged me for fuel. I called Hertz, was hung up on by one rep, called back and was transferred to Customer Relations. They are scheduled to credit me the fuel cost. For the time I spent trying to rent and return the car, then deal with the customer service failures — I will not ever be back at this location. It’s crazy that even in the Hertz system they do not have a record of the new location or that the Peachtree location closed. How much business are they willing to lose? Unless you have extra money to burn and a lot of time to waste — skip Hertz.

I got into a car accident on the 11^th of November and my poor car was badly hurt. While I am waiting to get my car fix, I picked up a rental from this location by recommendation of my insurnace.
William was very helpful and answered all my questions. Definitely come to this location and ask for Willaim

I’m a big fan of Hertz rental car at this location. It is located right inside of World Toyota Collision center at Chamblee where I used the dealership for some work done on the truck. The rep I dealt with was courteous and very helpful in filling out the paperwork as well as coordinating with the auto insurance company from start to finish of the process.
If I needed an extension on the rental time, all I had to do is to make a call to the rep. He would deal directly with the auto insurance and notify the insurance company on my behalf. Of course, I did a follow-​up call with the auto insurance company and was told that Hertz had already informed them of the expected time the car would be returned. That was a big relief to me that I can count on Hertz in my time of need.
Please bear in mind that they close early on Saturdays and keep informing the rep if you need further extension on the car rental. At the counter, the rep asked what type of car/​truck was needed. Then he brought over the rented vehicle and we walked around it together. He had already explained the procedure in returning the car/​truck and gave me the agreement with his business card in it. The entire process went very smoothly and I did not have to pay any penalty fees when I needed an extension because the dealership was not ready with the repairs yet. If I ever need a rental car in the future, I would surely come here for one. By the way, the rental truck I rented was washed before the keys was handed to me. Now, that is what I call an excellent customer service. Yes, do come here for any of rental car needs. I would do business here first before I go with Enterprise. Hertz outshines all the other competitors in town!
#79 Unilocal