Greyhound Bus Lines

I arrived at 5:45 for my 6:30 bus to Valdosta from Atlanta. Pouring rain. Walked in the door no line at the counter. Yes! I had already purchased my ticket online and just wanted to check my bag. The process took two minutes hassle free. 6:15 they called my bus. We lined up very orderly and was escorted outside to the bus. Thank God they have it all covered because it was pouring. Never got wet. Bus is empty. Seat to myself. What more can I ask for?
Some of the reviews are just to the left. This is Greyhound not the airport. You don’t expect it to be plush just decent. I didn’t see nothing wrong with this location. Yes the famous Magic City is across the street the the Atlanta Police Department Headquarters is around the corner too. Keep your eyes open no matter where you are and you will he ok.

Staff here are incompatent racist assholes missed my bus stay away from everyone here this location sucks the manager is a jerk and I had my child with me and they let everyone else go before me and made me miss my bus given it was the bus I had spent money to be on they could give a shit less that I had a 6 month old baby with money stay away from these racist ghetto monkeys

Update: if I could give this place «0» stars, I would. The bus is officially two hours late and they still haven’t announced when it’s due to arrive. Customer satisfaction is not even a thought for Greyhound. All they’ve done to appease us is to offer a voucher for food from this location. I saw a few plates and they looked unhealthy and not the least bit appetizing. I’ve never seen a worse transportation service in my 24 years of life thus far. My stays as far as riding Greyhound has gone from «likely never again, to «NEVER AGAIN.»
The trip was from Atlanta to Columbus, Ohio. A would have been 9 hour car ride turned into a 22 hour crazy bus ordeal.
My experience with this place didn’t improve at all for the remainder of the trip. The bus was 3 hours late getting to our original start point in Atlanta. After the horrible delay, not a single apology was issued. We were hustled onto our bus like slaves and then the bus driver basically told us to sit down and shut up. I think the employees of Greyhound enjoy making customers feel like second class citizens. After a long, miserable ride to Nashville, sitting next to smokers and other «unpleasantness», I was informed that my connecting bus had already left and that the next one was coming several hours later. The staff didn’t seem to care that I would end up stuck overnight and the receptionist at the front desk was horribly slow and nonchalant despite the fact that dozens of people were standing in line behind me. At one point while I was on the phone trying to coordinate with the person picking me up in Columbus, the receptionist walked away for FIFTEEN MINUTES! Keep in mind dozens of people were still standing in line. When she finally returned, she acted as though her actions were completely acceptable. At any normal business, that should have been grounds for serious disciplinary action. But Greyhound doesn’t give a ****.
I ended up jumping back into the line for my bus, after fearing that I would get stuck in Nashville. The bus was diverting to Kentucky, so my host in Columbus was getting ready to drive four hours to get me there. By the grace of God, my bus driver informed me that a random bus had been assigned to head to Cincinnati. I quickly hopped on that bus, no questions asked. The same rude front desk lady had no idea that bus existed, so if I had listened to her, I would have been trapped in that awful station overnight.
After a long difficult journey with many additional complications that I won’t list here, I finally made it to Columbus to meet with my host. I planned to take the Greyhound back home two days latter, but because of the bad weather that was happening, I ended up getting kicked off of my own scheduled bus TWICE! To make room for people who had been bumped from earlier cancelled buses. In other words, I got stuck in Ohio for two days longer than I had originally planned at my own expense because of Greyhound’s incompetency and clear disregard for its customers. Want to know what I did?
I flew back home to Atlanta. I cannot and will not on good conscience, ever recommend the use of Greyhound Bus Lines to any person unless there is literally no other possible option.

Worst service ever and a terrible reflection of the company. Bus delayed almost an hour before we got any updates. Watched others get told wrong instructions and end up missing their bus because of the miscommunications between staff

Worst bus station ever. Greyhound is a dying brand and this is its graveyard. Ride with Greyhound if you need the soul sucked from your body by underpaid, stressed-​out «customer service» reps. It’s a sad sad spot. There is a girl crying in front of me right now.

I have never caught a bus too or from this place but have been here a few times in the past, to either drop off or pick someone up.
First things first… if you can afford any other way to travel, then please do so… this bus station and the area it is located in, is NOT SAFE. The day time is very shady at the bus station but at night, you have a ⁵⁰⁄₅₀ chance of being mugged, shot, kidnapped or beaten up. In other words, this place is a safe as walking through Afghanistan in a red white and blue costume, singing the national anthem, while waving an American flag!
One time I came to drop a friend off and we pull into the parking lot. Within 20 seconds some troll comes bounding over towards us, waving his arms like he is directing an aircraft to park.
He stands right next to my door, blocking me from opening it. He was babbling something but I could not work out what the loon was saying. I shouted at him to back off and leave us alone.
My friend got out the car and the loon backed away from my door. I got out and he then told me it would be $ 5 to park the car. I told him it was free parking and anyway, he was not employed by anyone to take my money.
We told him we did not want any trouble and we walked into the bus station, he was yelling at us but left us alone.
Inside the bus station it was packed with people and I wondered how many were really customers and how many were drug dealers pickpockets.
Someone even tried to pick up my friends bag, when he put in on the floor for a second! He tried to say he worked for the bus station and was just moving the bag.
As soon as my friend got checked in, I checked out the place and got back to my car pretty quick and was out of there.
Another time we arrive in the parking lot. We sat for a while talking, as we were a little early and my friend did not want to go inside yet.
We just watched all the trashy people bothering the decent people who were just trying to either enter or leave the bus station.
We get out the car and once again some nut job comes over demanding money to park there. We tried to ignore him but he stands right in front of us, yelling at us to give him the money he wants.
We told him no and then he says he will stab us, my friend pulls out his knife and tells him to try. At that moment, 6 angry looking men run over towards us and I thought I would then become the next news headline or part of the latest statistics of murder!
Lucky for us, these 6 men had come to help us. They saw this guy giving us trouble and told us that they would take care of him, that they did not need the police descending in force to the area.
They took away the nut job and melted away back into the shadows from which they came. We were thankful for their help but suspected that the only reason they did help, was because they did not want the police to disturb their drug dealing.
Needless to say… STAY AWAY FROM HERE!!!
If you are a women traveling alone… DO NOT EVEN THINK ABOUT IT!!! You have a good chance of being robbed, raped, chloroformed and kidnapped by a sex trafficking gang or worse.
If you are a man, then you still stand a good chance of being mugged, shot, stabbed or punched and that is before you make it inside the filth infested bus station.
I would feel safer walking across the middle east while waving the American Flag, then walking around this place.

Remembered all these years the moto was «GO GREYHOUND, AND LEAVE THE DRIVING TO US.» Arriving at the Atlanta, Georgia Greyhound bus terminal on a Southeastern Stages Bus approaching the front entrance showed a part of town where equality has gone askew. Down town the locals come out at night to prowl for business and, or a lost soul. Inside is a great deal of passengers waiting on their schedules. Once you leave the terminal you became bait in the water. On the plus side security and officer’s were watching and guarding for smokers out of the designated spot and riff raff. Felt 98 percent the 290 degree line of sight protection adequate. Mostly clear and no foul odor indie the necessary foodstuffs and beverages were available for purchase. A certain order confirmed a well attended bus terminal. You get such a variety of U. S citizens there is always something new to learn about our social culture within our borders. Boarding the Greyhound bus after the 515 hours went very organized and efficient. Its amazing there is free Wi-​Fi and comfortable seats with 120V sockets to manage your battery,. Very sleek and appealing ride home!

Greyhound Station on Forsyth Street is a breeding ground for rape, human trafficking, theft, and drug sales. This area is dangerous to be in, although you are downtown. There are cops nearby the area patrolling, but you should still be cautious. Don’t take rides from any of the «cab drivers» out there. Marta is accessible by the station — Take Marta.
If you are traveling to Atlanta, it is advisable to take a trip scheduled to arrive in the morning or late afternoon. Taking a trip that arrives at night is NOT advisable.
The Greyhound employees and Atlanta police are helpful, and knowledgeable about the area as well as Greyhound practices and procedure. If you come to Atlanta on Greyhound, stay to yourself, watch your belongings, and always be aware of your surroundings.

I always get great service here and the only issue is the crowd is over welming at times.

Oh Atlanta Greyhound station… Where to begin? First off, a couple of my friends and I decided to take a road trip down to Orlando, Florida for a relaxing spring break. Unfortunately, we got in a car accident just outside Atlanta, Georgia and our car was totaled. Long story short, we ended up in a cheap motel for the night and scheduled tickets for a greyhound ride to Orlando for the following day. Big mistake. When we arrived promptly five hours early to claim our tickets, the two rude ladies at the counter informed us that our tickets were canceled — they did not know why, and they were not willing to help us because it wasn’t their problem. They told us to contact corporate, and that we would not be able to call them until the next day since they were closed. The workers weren’t even aware of a greyhound policy, which apparently included that the first time you use a credit card at a greyhound station you are not guaranteed tickets, even with the confirmation number we had. Also, the greyhound is first come first serve, so even if you bought tickets, you would not be guaranteed a spot on the bus. Greyhound failed to inform us the tickets were canceled and that the next bus would not be until the following morning at 6:30 am. Perfect. Our only option was to stay in the station for the next nineteen hours since all of us were just shy of 21, which is how old you must be to check in to any hotel remotely nearby. After numerous attempts of trying over four different cards that all had money on them, we were finally able to buy tickets for the AM departure. Seriously, we are just four young women stranded in a stretchy neighborhood bus station that we were completely unfamiliar with and none of the workers even cared. We managed to get next to no sleep that whole night, making sure we were always on the lookout for whatever might happen. We thought we might be finally safe when this man that stated he was a security officer approached us and said he knows what the bus station is like and he would make sure nothing happened to us. This man was «working» at the bus station for over twelve hours that we saw. The kicker? The REAL security officers approached us later that night and told us that this man was banned from the bus station and they wanted to know what he said to us. We also had to write witness reports in a back room of the bus station. HONESTLY?! This man was at the station for over twelve hours and no one noticed? It makes me sick to my stomach to think of the things that happened there. When we finally got on or bus the next morning, we thought all was fine again. Boy, were we wrong. After being in a traumatic car accident several days prior, the inevitable happens. Our bus driver ran a red light, almost hit a car, and caused a woman to fly off her seat with her young boy. The bus driver had to stop and take reports of the incident and this poor woman had to go to the hospital. This was such a traumatic experience and I would not wish this on anyone. I will NEVER take another greyhound bus ride again and I will make sure to tell anyone I know to do the same. Maybe it is just this location, but this has ruined all greyhound bus experiences for me and I will refuse to set foot in another greyhound bus station again. If I could give negative stars, I would. Save yourself the trouble and find another route of transportation!

By far the most revolting and unsanitary bathroom in the south. This is not a place to take a shit, is a place where shit goes to take a shit, and also do drugs, someone left a bottle of liquor filed with urine on the counter, someone else shit in the urinal. I called customer service about it and nothing was done. I can’t imagine eating here.
Also as i walked in, some lady was getting arrested so their criminal client el is not a good sign

The people here who’ve posted about the sketchiness of the area around this Greyhound Station are 100% accurate. There is an «urban outdoorsman» vibe about the area. Especially outside the station. It’s best to have some street smarts and know how to deal with people who just stand around wanting something for nothing. Stay focused and don’t entertain strangers trying to get your attention outside this Greyhound spot. Beware of those who panhandle under the guise of southern hospitality.
There are a few conveniences to the location. It’s within a few steps of the Garnett MARTA transit station downtown, so all you have to do is hop off the subway train and you’re there. Some complain about the strip club (named Magic City) being in the neighborhood, but I can imagine that it’d be a cool place to pass the time if you have to wait between transfers. And Magic City is one of the more popular Atlanta strip clubs. Also, there is the added convenience of accessible taxis outside the bus station. God knows it’s hard to find reliable taxi service in Atlanta.
My biggest complaint about this station is that security does little to discourage vagrants from hanging around immediately outside and inside the location. So once you enter and purchase your ticket, most of the benches in the waiting area are occupied. You’ll often have to stand and wait until your bus arrives while people are just lounging on the seats around you looking strung out letting time fly as life passes them by. Notice I said «people» and not customers or non-​customers. The reason being that sometimes it’s hard to distinguish which is which. But you’ll also meet nice patrons who’re traveling just like you are and enlisted servicemen. Tired of people-​watching? Well there are a few overhead tv sets that are usually tuned into one of the national news networks.
The customer service lacks urgency. I’ve never been treated rudely at the counter but I make it a point to arrive at the station early just in case the line is long. Forget about calling the Atlanta location. If someone does answer, they will try to get you off the phone as soon as possible by telling you to call Greyhound’s main toll-​free number.
I’ve never been on a long Greyhound trip, but from my experience the ride is comfortable and the drivers usually are professional. They do tend to leave the station aboout 10 to 15 minutes after the scheduled leave time but once the bus hits the road it’s smooth sailing from then on. And the soothing relief of leaving the Atlanta Greyhound terminal makes the ride even better.

I took greyhound last fall and it was not the best experience. I rode from Atlanta to TN and then from Louisville to Atlanta. The Atlanta bus station was very crowded which I expected somewhat. What bothered me the most was that the bus driver leaving from KY was very rude. She turned the bus around after departing late and put someone off of the bus for no good reason. I was very shocked. She also drove the bus very fast. The bus was moving so fast that at one point several riders, including myself, woke up from being asleep. We were very nervous and a few people even asked the driver to slow down. I was anxious almost the entire ride. I will most likely not ride with Greyhound again unless I have no other alternative.

Traveling from Chicago to Atlanta the bus was so hot I asked the driver if he could regulate the temp. He didn’t hear me because he was wearing headphones. We stopped in Gary, Indiana unloaded and loaded passengers… When the driver was done he returned to his drivers seat. then asked him how long we would be in Indianapolis (our next stop) very rudely he answered that I read at the back of the ticket to find out. I also asked if he could turn down the heat, he said a blunt NO. I asked why, and insisted I was hot and couldn’t breath… He said it was 20 degrees outside and wouldn’t turn it down… seeing he was being rude i walked away and returned to my seat. He then called the police and kicked me of of the bus. The cop threatened to arrest me if I didn’t get off the bus.
The cop told me to buy a ticket back to Chicago and catch the next bus running at midnight to Atlanta.
I paid a 20 dollar difference, returned to Chicago and had my friend deliver a fan for me to use on my next trip at midnight.
Other than a 3 hr delay because a traffic accident on the road (people died and a truck struck a responding officer) the trip to Atlanta went without incident. Until we arrived at the downtown area in Atlanta. I was calling my company to arrange for the company van to pick me up at the station… the co –driver looked over her seat and told me to ««huuushh»!!
It was 5:30 pm, children crying in the back of the bus, people talking… I myself was having a hard time hearing my call. Immediately, the driver came over the intercom and told me to «shut up» or he’d put me off of the bus if I didn’t stop talking on my phone and shut up. I was surprised and asked «excuse meee?»
He then repeated that he would throw me of of the bus if I had an attitude and didn’t do as he said.. I responded by saying everyone should relax and give God thanks we are fine and safe to have made it through a dangerous night. A couple minutes later we stopped in an alley/​street that was the bus stop in Atlanta. I was ready to just get off this bus jacket, bags and trash picked up… He got off the bus leaving us locked in. The co driver standing by.
He returned with Greyhound terminal guard :
Atlanta Police officer D.A. Somers The guard started calling me out and insulting me saying I was stupid and I was an idiot. That a child was more of an adult I would ever be. I politely tried to voice what was happening and he had obviously already taken sides, all he wanted was to make me feel small and humiliated with his comments and continued insults. After a couple minutes and seeing he had no intentions of letting us of the bus I started video recording the incident. Although the video got cut at 8 minutes I recorded the following… He then pulled his pepper spray and threatened to spray me if I touched him while he kept bumping and pushing himself onto me as i sat in my seat.. He wedged himself between my legs and taunted me to reach for his gun. Darting me and inviting me to reach for his gun,.saying «go ahead, grab it I want you to, go ahead» and kept looking around scanning the surroundings of the bus as in preparation to what he expected would happen and escalate into next. He wanted me to make a move so he could justify shooting me.
This continued until he allowed everyone to exit the bus and he, the driver, co-​driver and some small black man who claimed to be in charge were the last ones left on the bus.
I kept asking him to let me leave and warned him he was holding me against my will. He kneed me and said he wasn’t holding me yet pointing the spray at me. He continued saying he wanted me to touch him and that I was gonna be «f’d» up.
He kept me there scolding me as he would his child and insulting me. Finally after about 5 minutes of my silence i warned him I was done with my patience and he should move away from me. he moved away and said I could leave the bus but could never ride greyhound again.
I went looking for my luggage and he had the baggage handler hide my bag. The baggage handler pulled it out from behind some construction material as I went looking for it.

Warning. The neighborhood is suuuuper sketch. My husband and I were hanging out waiting for my brother’s bus to come in and were approached to buy drugs a few times. The next time I came back was with my dad and we had people keep knocking on our window and telling us to roll down the windows. Be careful!
The reason for the low stars is the customer service here. They printed a ticket for my brother, then when he tried to get on the bus, they said it was overbooked and he wasn’t allowed to get on. We argued with them asking why he was given a ticket if there wasn’t room for him and they wouldn’t budge. We ended up having to take him all the way back to Savannah. I recommend getting there airport-​early: 2 hours before your bus takes off or else they might just tell you the bus is full and leave you behind.
If you can afford any other method of transportation, I recommend that instead of Greyhound.

Not sure which one was more dangerous — waiting inside the station or outside… Not a good area. After dark, be wary of your belongings and yourself as it is most definitely a ‘seedy’ area.
One of my employees was robbed down here but, fortunately it was only her wallet and not her life.
The bathroom (men’s) inside the station reminded me of a cow pen– absolutely disgusting with wet floors and ridiculously soiled and dirty toilets. If the CDC ever did an inspection down here, they’d quarantine the entire place. Do they even have a janitor on staff here?!?
Strip Club across the street just added to the ‘flavor’ of this neighborhood.
And, don’t even bother trying to call this station, no one will ever pick up. I had to make a second trip down here to try and recover a lost leather jacket. Needless to say, it was long gone…
On the positive side, they have at least two security guards working on the inside and, actually, they were more helpful than any of the actual Greyhound employees, what a shocker…
Greyhound Corporate really needs to audit this location and do something about the management of this place. Without any exaggeration, it looked like a scene in a Zombie Apocalypse movie…
Something needs to be done about this place!

You guys should really work on giving your bus drivers lessons on how to be polite and learn how to treat people nicely and respectfully. I’ll be never taking your buses again after the rudest driver (from Atlanta to New Orleans) yelled at me for no reason and was just plainly rude to me as I was trying to get on the bus. The trip on the bus is already long and tiring, so being treated like a piece of nothing by your drivers just makes me detest your company even more.

Why 3 stars? Because it’s a Greyhound Station! I don’t know why people expect some 5 star service from a notoriously 2 star organization. 3 stars because it’s okay– small and seemingly crowded but I was still able to get a seat while I waited for my bus. There is a «restaurant» & that is something to be grateful for cause not all stations have that last I checked. Do NOT like that there is no formal garage for the buses– so you wait behind a door and are guided out in the street to get on a bus. Other than that, it’s the average greyhound station.

The ONLY reason I’m giving two stars is because they were timely with opening out gate, boarding us, and departing. Beside that, this place needs to be burnt down, and built from the ground up.
It is run down, felt dirty, laid out oddly, small/​cramped, and I literally had a person behind the Customer Service desk raise a hand and say, «Nope. I’m not here.», though I’d watched her help multiple customers before I even approached to ask for assistance.
The gates are only labeled with the major stops, and there is no obvious list for which gate to stand behind. I was fortunate to have found the paper list while the «not here» agent was helping someone else. If the place were bigger, SOME of the frustrations this station hold would be removed. But this is one of the single worst bus stations I have ever been inside. Ever. World wide.

Last minute moves meant for pricier flights and, well, when all is looking grim and a trip absolutely NEEDS to happen, there’s the Greyhound. I haven’t ridden it in a long time and, while it wasn’t the greatest then…
Oh god thank you that I was able NOT to have to get on the Greyhound.
I ordered «refundable» tickets online via a friend. My tickets were to be printed out– per instructions online– in full to be presented at the place of origin (and subsequent stops). With three tickets and their default format being massive pdf files this was pretty weighty of an affair but, well, with a cross country trip you can pretty much imagine that.
As my ticket was «gifted», this was subject to an additional fee. which was outlined on their page. Not great but again, ok I thought. At least this trip was not a Los Angeles rent check here.
So why the 1 star review?
The refund policy and the complete lack of customer service/​positive and knowledgeable management
Note: online the refund policy will give you a generic 800 number to call which you will not get through to even after selecting where you decide to start your travel from as the voice mail is coincidentally too full to take this request and you are essentially FORCED to go into the office to actually attempt to do it.
I rented a car upon arriving to GA and immediately went to go get a refund from my original desperation.
What I got to was a dump. I think a welfare office looks cleaner than this (no offense to anyone who has had to go to a welfare office). Thank god I didn’t need to pee. I hope I didn’t get tetanus from anything I came into contact with from the walking around I did in there trying to get someone to, I don’t know, maybe do some actual work…
(Note: I didn’t get tetanus or any other sort of known disease or so says my dr thankfully)
Dirty. Smelly. Disgusting. And… wow.
I parked the rental ($ 2 parking lot next to it). I felt dirtier when I walked in. The already gross stickiness of Georgia on a summer’s day… I don’t know how people do it. Maybe it’s because it’s so cheap. Maybe that’s why people Greyhound. That’s why I was nearly there. Good God thank you that I didn’t need to use it.
The staff is the worst, most disgusting members of worst customer service you will ever experience. You get what you pay for after all. I wonder if they make minimum wage. if not they should. They are barely worth it. Even the management was terrible. They were all useless, rude, and refused to help with anything. If I could give negative stars I would.
My recommendation? If it’s really bad, hitch hike. Get a ride from Craigslist. Avoid this place like the plague. I’m just thankful that I didn’t get that by entering that dump.