Dental One Associates of Midtown

This place is weird. I’ve been coming here for the pat 3 years, the 1^st year went well. Starting 2014 I’m not sure if the changed administration or what but everything went downhill. I never had the same Doctor nor same hygienist, saying no one knows my needs or my teeth or the work I need.
This pat December I went to get a filling replace, they did it, 25 days after it fell. I just went back and the dentist did a very poor job, my tooth is in pain now and she picked the wrong filling color so my teeth look different. I’m sure she did it in purpose. TODAY was my last day going there. (Unless the pain continues and I need them to fix it for free since they did the poor job).
The receptions and nurses at nice but the specialist are not.

Oh my. I love this office! I went here for my first visit to have 2 teeth pulled for my braces. It was actually to see Dr. Johnson and then he would write out a referral letter to an oral surgeon to have the teeth pulled. Within minutes, he came to me and said that he pulls teeth in his office and said he could do it right away if I wanted it, plus it was cheaper there. I said YES! So we did that and it was the best experience. He made it a good one and I was able to go to work (where I work in a hospital) right after it was done. He gave me prescriptions for pain medicine and antibiotics, but he did such a good job with everything that I actually didn’t need pain meds except a little bit of OTC Motrin. Everyone was SO, SO nice in his office. They’re a pleasure to work with! The only problem I had was the lady at the window got a little rude toward me and told me she couldn’t contact my insurance company to get my dental coverage information (when I knew that was a lie because I’ve seen my other doctors do it, too). Her problem is she didn’t want to lift a finger, let alone pick up the phone and dial away to find an answer for me even when I kindly asked. I must have had an angel on my shoulder that morning because I did end up finding my dental card… but still, she was the laziest person I have ever met. Make sure you have your insurance card on you or she is NOT going to talk to you or help you out! She’ll let you know to your face! She is the only rotten apple out of the whole bunch and it seems other people have complained about her on here too. I let her know quickly that she was wrong even when she didn’t want to hear it.
On a positive note, I would visit again because I ended up with an amazing Dentist and his assistant was amazing!
You can’t let one bad apple ruin it for the entire office. I do hope that Dr. Johnson has a word with her about her attitude problem and tell her to leave that problem at home from now on.
Just do your work, find out if your insurance covers them, be organized, have all your paperwork in hand (if you have any), and just be on time. Oh, don’t forget your insurance card!!!
I’m being serious about that card– that lady will act like you don’t exist if you don’t have it and you’ve just wasted your time visiting them!

These guys don’t know how to keep appointments. They contact you twice to confirm it and then they cancel on you at the last minute. It also seems like they can’t keep a steady staff of dentists. Don’t come here if you can help it.

There’s a reason why Dental One Midtown (near The Varsity) does not openly provide the name of the their main dentist, Donna Wilkerson-​Wever. That is because she is either criminally incompetent or just flat out crooked. EVERYTHING this awful franchise does is built on getting you to pay more money. Everything. And I get that, they couldn’t even oversell in a competent manner. I have been to 2 dentist’s offices since Dental One Midtown and both of them said that Donna Wilkerson-​Wever should not be practicing dentistry. Please, for the sake of your own health, never go to ANY Dental One franchise. They should not be in business.

Patient for two plus years. Just experienced worst visit ever. Receptionist never spoke a word and slammed glass door in face. Waited 40mins while patient after me was serviced immediately by same tech. Chatted online with their ‘customer service’ who could care less about saving a customer. I’m sure they won’t care about this review either.

STAY AWAY: They would have caused severe damage if I hadn’t gotten a second opinion.
DAY ONE: During my first visit I complained of severe pain at the scale of a ten. I waited nearly an hour in the dentists chair while the dentist laughed and joked with the assistants. He spent about 3 minutes explaining what was wrong and gave me Ibuprofen and antibiotics. I told him this wouldnt stop the pain, can i have something stronger, he said no, the antibiotics would stop the pain. He said come back friday for an extraction. DAY TWO: The pain was getting worse and now my face was starting to swell. I went back to dental one and spoke to another dentist She said my tooth was split and to come back friday for extraction. When I asked for stronger meds she gave me Tylenol, i was in tears but she refused to prescribe me anything stronger… I guess she thought I would abuse or sell the pills despite me having no history of substance abuse… LATER THAT DAY: The pain was so bad I went to the emergency room. They perscribed real pain meds. DAY THREE: I went to another dental office for a second opinion. They did a full xray (Dental One Midtown never took a full xray). This dentist noticed I have an infection which is eating away at my jaw bone. So I have a BONE INFECTION called Osteomyelitis (hence the severe pain). He gave me stronger meds. I had emergency surgery the next morning to have two teeth removed and a biopsy of the bone infection. According to this dentist the surgery had to be done with great care because one bad move could have broken my jaw bone. If Dental One Midtown continued with extracting the tooth that they thought was the only problem my jaw could have broken being that it is in such a delicate state. They should have taken my word for it and researched my worsening condition when I came back with more pain and swelling.
Thank God I got a second opinion. If not I’d probably have my jaw wired together right now.

1^st time patient because I was so disappointed in my previous dental experience at Modern Dental. I was thoroughly impressed by the professionalism and thoroughness with the cleaning I received today! Very satisfied and can’t wait for my next visit in 6 months.

I have been going here for 6 yrs. until today. Today was it. They called me and asked me to first come in earlier than my appointment to help them out with scheduling, etc. — which I did. Once I got there — I sat in the chair and the new lady was trying to upsell me from the get go — saying I need a deep cleaning and she needs to do this and that etc. — just plain crazy. I told her I was only there for a cleaning and that I am a busy person so I can’t keep coming back for all these appointments, etc. She made it sound like I would need to visit 3 times within a month and then start coming in every 4 months. They tried to pull this same stunt on me 3 yrs earlier which I told them I need to get a second opinion. So for 3 yrs after this everything went well, etc. Then this new lady shows up. I was like I am here for a cleaning and she told me effectivly I need to leave b/​c I am not willing to do the deep cleaning etc. Obviously, I called the office to tell them I wasn’t happy; however, this deserves a review as well given this treatment. I have never had this happen and I tell you if I were the Denist in charge and I knew this happened — I would be pissed. So they didn’t only lose me as a customer — just a plain bad decision. Hopefully this review will make them focus on customer service and delivery than running a huge upsell game.

Awful Practice! Stay Away! The experience was awful from the moment I entered the door. The front desk staff are miserable and incompetent. I was called about 45 minutes after my scheduled time, only to sit in a chair for an eternity before a hygenist finally came in. After probing my gums (and trying as hard as she could to make them bleed), I was told that I needed a $ 1700.00 4 quadrant deep root cleaning. I asked for the regular cleaning, after which Doctor Larkin Schwartz was summoned to examine and further pressure me. He was happy to have the office manager work out a payment plan, but refused to do a regular cleaning, accusing me of only wanting cosmetic dentistry by having my teeth cleaned. After finding a new dentist, I am told that my gums are fine and I don’t need a deep root cleaning. When I checked out, the office manager spent another 15 or 20 minutes trying to convince me that I should have this done and could work out a payment plan. On top of all that, they miscoded the services I received so that the insurance payment was not done correctly, then 6 months later accused me of not paying a portion of my bill. Outrageous!

This place used to be great. Great dentists, wonderful hygienists, and competent reception. That has all completely changed. They over charged me over a year ago, and have made every excuse to not reimburse me. They sent me a postcard to confirm my appointment, and then followed it with a ‘we miss you’ email. When I called to confirm my appointment they told me that it had been canceled since they now close earlier.
My last filling was horribly done and now has to be redone. When the dentist was doing my filling she punched me in the face after slipping while putting on her gloves.
The hygienists reek of cigarettes, which is especially in appealing in someone who has their hands in your mouth.
I am currently sitting in their waiting room, waiting for my files so I can bring them to my new dentist. I called them yesterday and requested that they have them ready for me and they assured me they would. In shockingly, they did not have the file ready.
Do not go to this dentist. Please find someone else.

DON’T DO IT!!! This place is a complete rip off… scam…I really wish I had done more research before giving them my money. I went for a consultation and was told I need in excess of $ 5000 in dental work and was called repeatedly to make an appointment. I finally went to have a «deep cleaning» and a crown… BOY was that a mistake!!! The «techs» that do all the work are rude and rough. they work on your mouth while watching Judge Joe Brown… or whatever… after multiple attempts to fit me with the SECOND temporary crown… I had to insist they get the «DOCTOR»…another mistake …“Dr”. Wilkerson came in to fit the crown and was rude, rough and incompetent… extremely condescending… She actually called me into her office and spoke to me as if I was kindergarten. They prescribed a medication containing Codeine which I am allergic to… i could go on forever. this place is that bad… and the level of pain I am in right now is ridiculous… PLEASE let’s shut the butcher shop down!!!

I had my 6-​month appoint ment and was called for several days trying to confirm. Totally understandable. Two hours before my appointment started I got another call asking to reschedule which I wasn’t able to do, so instead I got to sit for an hour and a half instead of 30 minutes while I waited for a double-​booked hygenist to clean my teeth. I was told I needed a cavity filled, so I scheduled an appointment soon afterward on ¹²⁄₃₀ so I could meet my deductible.
I go in on ¹²⁄₃₀ and am told there is a «glitch» in their system so they are not able to see any patients and have to close the office for the entire day. Not cool, and now I have to pay full price for something that should have been covered fully by my insurance. Switching dentists ASAP! Don’t get sucked in.
Also, they don’t validate your parking.

I’ve added a star.
The reason is because of Sheneka — my dental hygenist. Went back in June for my 4 (yes, four, holy crap) fillings. I asked if there was a substitute to Novocaine, since it makes my heart race and me jittery. They said I could use carbocaine (sp?), as that is what they used for heart patients; unfortunately it did not last as long. Um, it lasted about 5 minutes — literally!
So, i had several injections of the Carbocaine, along with 2 or 3 shots of Novocaine straight to my bone (yes, OUCH), and finally, they could continue drilling or whatever they were doing.
I had brought my ipod and headphones to alleviate the sound of the drill. Sheneka made sure I was alright, and also liked my music. She is the reason I went back yesterday to check on my fillings.
My normal dentist is Dr. Scott. However, yesterday, I had Dr. Swartz. Very cute. Nice, too. Anyway, so far, so good.
If you go there, ask for SHENEKA to be your hygenist!

This was the first place I tried in Atlanta for dental reasons. I moved here from a small town in Indiana, and when I went to the dentist there, there was modern technology, the place was clean, you didn’t have to wait, the place was friendly, and you actually had a dentist (and the same one each time) look at your teeth.
At Dental One, I felt like I had awaken from a coma and the entire dental world had changed around me. I felt like I was in a 3^rd world country. Old chairs & technology, and the place just felt a bit dirty. A crappy little lobby — (where I waited an hour past my scheduled appointment). Then, you get assigned a dental hygenist who is your primary care giver. I think I saw a dentist for about 25 seconds of my visit. I don’t even know who I saw. No introductions, no conversation, nothing. She came in, checked my teeth (in about 15 seconds), told me to floss more, and then went on her way. The place lists like 100 dentists, but I barely saw any there. It seemed like some sort of weird dental manufacturing plant. Oh, and I also got the impression that they were trying to set me up to upsell me on an expensive deep cleaning or something.
Anyhow — don’t go there. I wish I had looked on Unilocal first.

My experience with this dentist has been absolutely, positively, terrible.
I missed one of my checkups, so the first time I saw this dentist it was a year since my last dentist in my old city. I knew I had tooth problems down the road, but nothing major at the moment. They told me I needed a crazy procedure called Scaling and Root Planning. I told them that I didn’t want the procedure, especially because I did NOT have the money to pay for it. They said if I went anywhere else they would tell me the same thing.
I fought them for a while, and they cut the price a little bit, but in the end I got the procedure. I paid my ridiculous payment and left pretty devastated with my first experience. I bought a new toothbrush (Phillips Sonicare-​totally worth it and recommend) and started flossing every day. I went to my second appt at Dental One last week.
The appointment was really great. My hygienist was kind and told me how much by teeth/​gums had improved. I was elated and relieved to find that all was right in the world and I didn’t need anything more than the normal cleaning. She was really quick I was at the checkout desk in 25 minutes flat.
THEN: they tell me I have a balance of 60 some odd dollars. Huh? I just checked my insurance (I have the tiers right here, actually) that say normal cleanings are 100% covered. They tell me my cleaning is a Type 2 procedure because… getting the scaling and root planning procedure means you have GUM DISEASE and thus every procedure after, even normal cleanings, counts as Type 2.
I’m sorry but this is a complete ripoff. I am so sorry I ever got my insurance company involved with these bastards. They try to be so nice while they take your money away. I would never, EVER recommend this dentist to anyone. Now I’m left with dealing with paying $ 60 for every normal cleaning for the rest of my life. :(Don’t let this happen to you… just don’t step into their office.

This dental office reminds me of the 70’s. I went there twice and the second time I told the hygentist that she was hurting my mouth and I was told not to come back. I was glad because that place was horrible. 6 months later they sent me a postcard telling me when my appointment was. Some nerve.

Omg this place tried to rip me (and my insurance company) off! I went there thinking that it must be half-​way decent and I was completely wrong. I went in for one thing and was told I had a whole wallet full of problems. It was just a consultation (thank god) but after it was all said and done, they told me that the total amount of work would be around 4k. WHAT? I went to another dentist that a friend recommended and he looked at the estimate and laughed. He said that not only was it wrong, but most of the stuff they recommended were procedures not even possible to do (scaling on my gums, etc.) RIP OFF. Stay away from this place!!!