David’s Bridal

I traveled to Atlanta this past weekend to look for bridesmaids dresses for my girlfriends wedding, exciting!!! This David’s Bridal isn’t your typical David’s Bridal, it was more on the high end side. It was a Saturday so it was very busy and packed! My friend made an appointment and our stylist came to assist fairly quickly. She let us browse at dresses and said she would return. She took forever so I asked another stylist if she could grab us a certain dress in a certain size and she says «I am not your stylist!» At that point I was very disgusted with the rude customer service, I’ve never been talked to that way and was pretty shocked.
I def would have given this place 1 star but we had an amazing stylist named Samantha who literally saved the day! She was very sweet and helped us throughout our entire appointment. We found the dresses we wanted and ended up enjoying our visit at this store. Thanks to Samantha for all your help!

This was my first stop when shopping for my wedding dress. My consultant was unenthusiastic and was not helpful at all. She made my first dress shopping experience so awful that I wasn’t excited to go again at all. In fact I didn’t for 4 months. I ended up buying from Bride Beautiful.
The store itself is really nice and one of the few David Bridals I’ve been in that look this nice. So the two stars is mainly for that. The customer service is definitely 1 star.

After speaking with the manager about the scam David’s Bridal is I was offered a $ 20 discount on bridesmaids dresses IF I buy the dresses from David’s Bridal. Thanks, but no thanks. I will not make my friends pay for low quality dresses.

Wow! This is not like a normal David’s Bridal, very upscale and neat. I came in with some of my family to pick out my dress and it was such a wonderful experience! My stylist was Olivia and she was absolutely amazing! She was informative and had such an eye for what was right for my body. I had been to a couple salons the same day and this location was so calm, accommodating and sweet to our party. Olivia. Thank you thank you! You were awesome!!!

I had a consultation last Friday. Because I went by myself I was not comfortable with leaving the dress. Plus I’m a thick girl and everyone who was there is probably a 6 and under. Well they made me feel comfortable and I tried on a lot of dresses their. At the end of the day there was a dress that I fell in love with but they did not have my size there. They help me find out which Davids bridal had the dress. The dress was all the way in Columbus GA. Yes 1hr 40mins away. I ended up driving there and I purchased the dress. So thanks for pointing me in the right direction.

I am telling all of my friends not to use this company. I have had consistently terrible experiences.
When I tried on and initially ordered my dress, I was given false information about exchanges and credits. Then, when I picked up my dress, I tried it on only to find that the rib-​cage was about 2in too small despite no weight changes. They were rude and unconcerned when I called, and unwilling to stock the dress in the next size so that I could try it on when making my exchange. Instead, they wanted me to try on the exact same dress that fit prior and then re-​order it. Even though I would likely experience the exact same problem if I went to try on the exact same dress again.
So, I went back to the store, and tried on the dress. Their sample dress was faultily made. I asked the manager if I could try on other dresses, of course paying the difference if necessary, and her response was «You should just try ordering a different size of the other dress. That dress (points to dress I’m holding that is almost identical to dress I’m wearing) will be unflattering and make you look frumpy.» I kindly explained that actually umpire is the most flattering style for me, and that I would still like to try on other dresses. She then walked away. THIS WAS THE MANAGER.
After waiting an excessive amount of time on the one good employee, who was busy fitting a dress for a bride, I finally decided to purchase the dress that the manager had told me would be unflattering. (It wasn’t.) During this time, the manager was gossiping with about a yard and a half away form me. While I just stood there, looking around expectantly.
I also never saw the original employee again, who gave me a room and told me «We’ll be out here waiting if you need help» when I first arrived. I was surprised anybody even brought me to the room, because they started helping somebody else at the front desk mid-​conversation with me, while I was still asking basic questions (such as whether or not I was going to be charged for the exchange).
This store is terribly run. The only virtue this store has is it’s proximity to Marshalls. If you need a dress from this company, I suggest ordering online after you have picked out your dress, so that you can avoid dealing with the inadequate customer service.

Normally when I am throughly unimpressed I give one star, I give two because a few associates I dealt with were pleasant. Other than a few pleasant associates I wouldn’t recommend this store to my enemy. I expect when you pay good money for a gown that you get good service. I came in to order a brides maid of honor dress by myself the associate asked for the wedding parties information, I told her that she did not need to know that because my sister did not get her wedding dress from here and that only the brides maids did, she kept insisting so I told her the information. Two weeks go by and my dress comes in, they so quickly rushed me out the door because they were closing due to weather… which was not even bad. Without me realize she ordered me the dress that the other bridesmaids got because she insisted on having their information. So half way home I realized that it is not even the dress I ordered, so I called them up and told them they ordered me the wrong dress and that before they can order me the right one I needed to bring the one I have back. Oh but can I do that on my only day off? No because they are closing early? So David’s Bridal please explain how your associates are paid to do a simple task of ordering the specific dress I tell them to can’t even follow those specific directions and I have to pay the price? I contemplated coming back for my wedding but you can’t forget that and forget that I would ever recommend this establishment to anyone else.

My first dress appointment was at this location. They didnt have the dress i wanted here but i still wanted to check it out because its more like a DB boutique while the rest in GA are just regular DBs. The lady that assisted me was sooo helpful and convinced me to try on different silhouttes. She didnt juggle me with other clients and also helped with undergarments.
I did get naked immediately with her in the dressing room and she was surprised… i apologize i have no issues with being naked in front of anyone… well except my Fiancé’s family… i think. She made me feel comfortable and i really wish i was able to give her the sale but i did find my ceremony gown at the Gwinnett store.
MONTHS later, my bridal party was able to call from across the country to pay for their dresses and i went to this location to pick them up. It took a while to find one but im just glad they did. They need a better system for phone orders and pick ups.

I had a great experience w/​Connie. It was my first time trying on dresses and she certainly put me at ease, all while having fun. I walked away with some great knowledge, great feedback, and some great dresses to think about.

Found it!
I received a call from one of the managers letting me know that my dress was there and she apologized for the whole situation. I went in the next day for the fitting and everything was so different, (not chaotic) and relaxed! The ladies there took care of me, everything was fast and easy as it should be. Another one of the managers came to me, I was surprised that they took the time to make sure I knew that they were sorry for the bad experience I had with them before, she was very sweet and apologized to me. They all made me feel that they really care about their customers and that they pay attention to details and follow up with you. Not every one cares this much!
Well done :)

I was in a pinch for a bridesmaid dress and this store came through for me. They ordered a dress that came within days and it was just perfect. My bride was happy and so was I, phew!

Kysha check us in. She didn’t seemed pleased that we were here to try on bridesmaids dresses. After 10 minutes after our appointment time we had to share a room to make room for the bride and left. She never came back to check on us while we were trying on dresses. When we informed her that we would be going to another location because she wasn’t helpful to us, she copped a huge attitude and basically insinuated that we were not going to buy anything. We were prepared to purchase 6 bridesmaid dresses along with shoes and accessories. I worked at a Davids for a long time and she did everything the opposite of how you’re supposed to do it. Worst. Customer service. Ever.

6 bridesmaids and the bride came in for an 11 am appointment for bridesmaids dreses. We were prepared to purchase 6 dresses, shoes, and accessories. We were not greeted, despite the fact that we were the first appointment of the day, we were not taken in for 10 minutes and had to share 2 dressing rooms between the 6 of us.
The attendant did not return. She did not assist us in picking out dresses, getting additional sizes, clipping dresses that were too big or getting in and out of the dresses. In fact, the most information she provided us was when we were leaving empty handed and told her we were going to another bridal shop where she said «all you’re going to see there that you dont see here are the clearance dresses, larger inventory, unpopular styles because we only carry the high sellers, and more sizes»
Which was exactly what we were looking for! Thank you!
I’ve shopped at David’s bridal many times and have never encountered such an unhelpful or rude attendant.
We called a nearby David’s and they were incredibly accommodating. They squeezed us in for an afternoon appointment. A five star rating will be following for the David’s in Duluth, Georgia for fixing Buckhead’s disaster!

My daughter ordered and paid for her dress Feb 16 2014, she still doesn’t have her dress. The Bridal Consultant was amazing and the selection was great. We found the dress on the first appt, but once we got to the check out desk, everything went wrong. We were told we would have her dress in 6 to 8 wks, but it arrived after 12 wks. My daughter had to call in to see if her dress had arrived after 12+ wks and the person on the phone said, oh it arrived a few days ago, we just have not had the chance to call you. Then when my daughter went to pick up her dress, they had ordered the incorrect dress and over charged her $ 250. She was told they shoulld have her dress mid July. We will see. I would not recommend them, unless your wedding is 12 months away, in case they order the wrong dress.

Shopping for my dress was a wonderful experience. Brandy was my consultant, and she got me exactly what I wanted. It was so much fun working with her, and then with Priscilla in alterations. I would suggest this store to anyone looking to get married soon!

I recently had an appointment at your David’s Bridal Collection store in Atlanta, Georgia for Friday, May 2^nd that my Mother flew in from Florida to attend. My appointment was at 12:00pm and we had arrived to the store at 11:30am; I explained that I was running a little early but if we could just look around at Bridesmaid dresses in the interim of waiting. The male sales associate explained that his 11:00am appointment was running late and they would have to push my appointment to start around 12:30pm. You could only imagine my frustration with having a completely booked weekend of appointments for the short time my mother is in town that I am already running into difficulties. This was also my first time ever with trying on wedding dresses and needless to say I was disappointed. I don’t understand why you wouldn’t take a client that was not only on time, but early versus a client that was over thirty minutes late and still was not at the store. I walked outside and called your store in Kennesaw and spoke with Amy, she offered for us to come up and try wedding dresses on there. Never once did I receive an apology from your David’s Bridal Collection store when I cancelled my noon appointment.
When I arrived to your Kennesaw location, Melissa one of the managers apologized on behalf of the Atlanta location and immediately had gotten me set up with our stylist Amy. I do not have enough kind words for the way everyone in your Kennesaw store had treated my Mother and I. Amy was AMAZING and helped me find the perfect dress. When growing up imaging going to try on wedding dresses and feeling important not only to the friends and family that are with you, but also wanting that same response and excitement from the store you are at was definitely how your entire staff, especially Amy and Melissa at David’s Bridal in Kennesaw treated us. I plan on going back for my alterations and any accessories just because I know I will be treated properly.
In the meantime I have NO intention of recommending your Atlanta location to any friends or social media sites because I was strictly another number for them and that is not how any bride should feel walking into a store during this special time.

The dresses are expensive but this place is WONDERFUL!
They have thousands of dresses and their assistants were wonderful! I loved the many dressing rooms they have and the mirrors as well.
I highly recommend to everyone! Although if you want to save a few bucks on certain items like the veil, headbands, etc I suggest to do some shopping around as they can get quite pricey here :)

My first official time trying on gowns. Just moved here last month and I was the only bride trying on gowns alone. I got so lucky to have Courtney as my consultant! She was such a sweetheart! She stayed positive and helped me into my gowns. Both of us laughing at times when gowns got stuck. My 2^nd gown made me cry because parts of it looked like my mom’s old wedding gown. Then she was crying with me too! Wow, this David’s is a boutique not like the main chain stores. I’ve been to David’s in the past for prom/​bridesmaid gowns. So, this is a big difference from the main shop. The only downer was I arrived 10 minutes before my appointment, they had me check my info and told me someone would come and take me back in a few minutes. Then I noticed people coming in after me were all going back before me as I stood there alone. It was almost 20 minutes after my appointment time when Iw as finally called back. I was like, «I thought you forgot about me», but they were super nice about it, plus They ere completely booked! Make an appointment! I made mine at the FL wedding expo.

I decided to try and go to a less expensive bridal shop as part of my bridal shopping experience. I had heard mixed reviewed about David’s Bridal, so my expectations were pretty low. I was pleasantly surprised by David’s Bridal and I would totally recommend it to any bride who is on a budget.
The store itself was very beautiful and it had a range of dresses in many sizes. When you have an appointment, they only let you try on between 3 – 5 dresses at a time. So be prepared to winnow your choices down to only 3 or 5 dresses to try on. Another thing to be prepared for: you can alter the dresses, as in have them taken in, but their alterations department will not remove sashes or add straps. So if you do not like a dress «as is,» they will not do anything to change it.
The salesperson, Carmen, was very nice and informative. What I did find was annoying is that when trying on dresses, they put you in a slip and strapless bra in an attempt to sell you not only the dress, veil etc., but the undergarments as well. Apparently they sell invitations too. It was a little overwhelming when you feel the pressure to buy not just the dress but all the accoutrements as well.
I had previewed many of the dresses online, but I was concerned that they may look cheap in person. I was pleasantly surprised that all the dresses I tried on appeared to be well made and they did not look cheap.
I would definitely recommend that anyone looking for wedding dresses try David’s Bridal. Just be aware when going in that you may be subject to some moderate pressure to buy not only a dress but many other accoutrements as well.

Pushy. Pushy. Pushy. The sales folk here aren’t necessarily helpful but they are definitely out to make a sale.
After accompanying a bride-​to-​be on a wedding dress hunt appointment at a nearby boutique, we walked past David’s Bridal and decided to peek inside. At the front desk, we were told it was appointment-​preferred but that we were free to browse.
My friend did end up seeing a few dresses she wanted to try on, and so stopped back at the front desk to set up an appointment. She was told that actually, an associate was available to help us in ten minutes, great!
So we met a nice gentleman, who spent the next fifteen minutes showing my friend shoes, undergarments, and some sort of odd tulle underskirt. Then he disappeared. We ended up pulling the dresses she wanted to try on and helped ourselves to a dressing room. We finally saw the sales associate at the very end of our appointment, after we had narrowed the choices down to two dresses. He had very little constructive advice for us at this point, but he did pull several pieces of jewelry and veils that he tried to sell her on.
At the end of the appointment, my friend did try to set up a second appointment to bring her mother to see the dresses, and the unhelpful associate was quite uninterested in what time would be good for my friend, and was very much intent that she come back on the few days he works.
Bottom line — there is definitely a very large selection of affordable dresses available that are worth checking out, but prepare yourself for a real sales pitch.