Danielle Green DDS

The person who works there by the name Nickie is so rude and not customer friendly at all. When I stated to her that she was been rude and that I will not be coming back to that dentist office she stated that «that’s fine». I was trying to get a refund for services that I paid for but did not get. She went on to talking about some previous services in which I already paid for. After I ask for her Supervisor name due to her being rude and tongue wrestling with me. She stated her Supervisor name but when I ask her when will he be in, she stated that” he be in and out”. Never once giving me a date or time. The field she works in she should always be customer friendly not going back and forth with the customer. See I am also in that field so I know how a customer supposed to be treated. She sounded and made me feel like she didn’t care. Never once did she apologize. I know by being in the customer service field you suppose to go to what ever length it takes to let the person know you care or do the best you can. Once you have gone through that and still feels that the person is not happy, you have to try to get someone else to speak to the person. You suppose to do what ever it takes not just act like you don’t care. Every time I would call back she would answer the phone not once did she ask will I like to speak to someone else. So I called they dentist office in Gwinnett County. The gentleman I spoke to was very nice and stated that he will have Dr. Greene contact me today. I have not heard from Dr. Greene as of yet, but I really hope that she does not tolerate that type of behavior in her dentist office. Nickie really made me upset and feel like she did not care. You should never tongue wrestle with your customer. And by the way after talking to my insurance company I found out that that the previous service I had on Nov. 5, 2015. The claim was just put in on the 19 of Jan. 2016. So when I ask Miss Nickie what was her job title and she responded by saying «I have several» (being rude and smart by the mouth). It would have help if she would have been nice and explained that they had just put the claim in which she should have been did. And not by acting like my insurance company have not paid them as of yet. The refund I am trying to get back is services that I paid on but have not gotten. So I just want my money back now.