Collision Works Auto Body

Even though Collision Works is now named Gerber, I had such a terrible experience I thought I would link the reviews!
WORST EXPERIENCE! You apparently dealt with a different Tom than I did.
My car sat at Gerber for weeks waiting for a quote. Finally after almost two months of Tom saying ‘I’ll get to it soon’, I got fed up and had my car towed somewhere else. The tow driver called me saying Gerber wouldn’t release my car without me paying $ 1000 storage fee! Really? Gerber was supposed to be working on my car which they weren’t yet they want to be paid for storage! It wouldn’t be in storage if they actually repaired it! They were trying to get money any way they could. When I called Tom about the issue he was so rude and so combative, completely unprofessional. My RR was being held hostage. I eventually had to call their corp office about the issue and they waived all fees. They were embarrassed to say the least.
Oh…but it doesn’t stop there. When my car was towed to a much better place (Import Tech), they called and said that multiple pieces were missing from the car including my back seat. Why would Gerber remove the back seat when there was nothing but body damage? They took WAY too much apart when they tore down my car. All that work to tear it down and still no quote or repairs. Gerber didn’t know what they were doing so they took the entire Range Rover apart. It was a nightmare to say the least and I will never, ever go back there. I wouldn’t wish that experience on my worst enemy.

The people were nice enough, but their work was poor. there’s no way around it. I had my 1997 BMW there for a simple repair — someone backed into my door, and the dent needed to be removed. After the first try (and 5 days) my door had to be slammed shut, and the door handle was falling off of the car. Leaving the car with them for an additional day fixed those problems. However, the paint work is substandard, and I just discovered today that my power mirror adjuster button assembly was installed upside-​down. As this is a job that I have performed myself a couple of times, I have no idea how they got confused on this.
So, I’m leaving a one-​star review in the hopes that people will seek out other shops for their collision needs. I can forgive a mistake, but after two trips and overall poor work, this was necessary.

Some guy ran into my car, so his insurance paid for my lil’ Hyundai to get fixed here.
The good stuff? This is the nicest looking auto-​related office I’ve ever been in. No oil stained walls surrounding a concrete floor with 20 year old chairs and a vending machine. It’s really nice. The staff is great and helpful and accomodating. Overall, they did a really great job with my car.
The bad stuff? The missed a really obvious spot on the paint job on my bumper. It’s kind of random that they would miss that and do everything else so well. Also, it took FOREVER for them to get my little H logo in, but this was not their fault.
Overall, they were pretty good, and they’re conveniently located right by an Enterprise, so you don’t have to get your friend to drive you to get your rental. Smart planning.