Best Western Atlanta Airport-East

Very impressed with this nicely renovated, no-​frills and very comfortable hotel. We arrived Saturday afternoon and were greeted right away. There are no bellhops so be prepared to carry your own luggage up to your room. There was a cart readily available. There’s a small gift store in the hotel, a seasonal outdoor pool, and a well kept fitness center with restrooms. There is an airport shuttle that comes around every 30 minutes for 24 hours. Breakfast is free and consists of your usual fare, including fresh bananas and apples. The room was very comfortable, quiet, and clean. The hotel is close to the airport. You will hear planes during the day. Overall, a great stay for the price with updated rooms. Walking distance to IHOP, McDonalds and Wendy’s. 15 min to downtown Atlanta.

I had a great stay at this hotel. I was leaving the country and wanted to be close to the airport the night before. I booked through Expedia; my check-​in was quick and seamless. Kudos to the gentleman at reception who helped check me in and bring my heavy bags up, and also to the shuttle driver for not only helping me with my things off the bus at the airport, but also inside to the check-​in counter. As a woman traveling alone I must say these two gentlemen took great care of me, and embody what I will miss most about Atlanta/​the south.
I had a comfortable stay in room 709; it is upgraded with new amenities (awesome bathroom!) and has a very comfy queen bed. It’s conveniently located near the elevator and vending machines. I cannot speak to the breakfast they offer; there is an IHOP right downstairs and well, IHOP. The hotel is being renovated, so there is some construction noise. The reno hours were posted as 9:30−5, but I was awakened by a drill at 7:30am. Also, some of the channels listed on the TV lineup were actually not available. Those were the only negatives during my stay, hence the four stars.
I will return to this hotel for airport journeys. The amenities and location are awesome, and the customer service is superb. Highly recommended!

Staff is pleasant, rooms are clean, and the breakfast buffet is good.
My only negative is that the hotel is located a bit too close to a flight path for a solid night’s sleep. Flights were thundering by until almost midnight.

Pleasantly surprised! Very clean and nicely decorated hotel! On site restaurants: IHOP, Joffrey’s and McDonalds right beside. 2 negatives: musty smell in hallway (not overbearing though) and no access to the balcony in our room (locked, I’m guess for liability purposes). Easy/​fast check-​in/​out, welcoming hotel staff. Overall: recommended hotel, would stay here again!

I honestly have to give this hotel 4 stars. It is a veryy nice hotel for the price!!! When you walk in you immediately know you’re dealing with a bit of class just from looking at the lobby. The room was very clean we were pleasantly surprised the bed was very comfortable. It was decorated so nice & elegantly. The bathroom was super clean also. It just had a stand up shower not an actual bathtub which I didn’t mind (not fond of sitting in a bathtub unless it’s my own anyway) the tile in the shower was very up to date and classy. I didn’t make it to breakfast but it included a full breakfast with our stay. This is what you call a «hidden gem» because from the outside & area you’d never guess it’d be that nice. I definitely recommend this hotel!

Very clean rooms and very nice and comfy beds. Customer service was excellent and I recommend anyone to come and stay here. The only thing I have negative to say is it rained last night and that knocked out the TV communication, so I went 2 – 3 hours without watching tv. Other than that the place was excellent.

There were 7000 people in town last week for a convention and hotel rooms were very tight. While I normally stay at the more upscale chains for meetings, this hotel was right across the street from our appointment. So here’s my summary. The lobby and public areas are clean but not upscale. The rooms are large, recently remodeled, and lovely. The service, however, is exceptionally good. They arranged rides to various places, arranged a quiet place for us to practice our presentations, helped us find a tote for carry some materials to our meeting, and generally did whatever it took to make our stay successful. The manager went above and beyond and it was really appreciated. For $ 85, this is a great deal. Also 3 restaurants right next to the hotel, and got a great sandwich from Joffrey’s at 10:45 at night. Thank you Best Western Plus!

Had a very short stay here when flights were cancelled. Not a bad place, just in a bad part of town.

Be careful the neighborhood is not the best. Easy access to the airport, Friendly staff, There are balconies in each room but the doors are locked shut. Housekeeping didn’t do a very good job, there was a pawn slip paper with resin on it. I give this hotel a 2…

The staff is friendly, not necessarily «professional» as they seem to have no code of conduct, but they aren’t rude, just a little vocal about how they feel about things («Girl! My time is UP, I’m out of here…» is not something that you express in front of guests…). People dont seem to mind though.
The lobby and outer areas, need updating and more maintenance. You can tell if s place is dirty if they don’t show care about the rest of the property. Ugly, dirty, dated goudy carpet and furniture told me the rooms were going to be sub-​par… and I was right. Stains on the linen, broken desk chair, dirty carpet, one overhead light way over to the far side of the room, by the window — making the room very dim. The bulbs they used were cheap, low wattage so the entire suite was dimly lit, as if to hide something. There was paint details showing sloppy work and the air conditioner wasn’t working properly. The area is thickly populated with miscreants, and the front desk told us we had to go back to our suite and call down to file a complaint about noisy neighbors!
The quality of the place wasn’t bad enough to make people run away screaming, but it was far below what you would expect for the money and the venue. It as more like a well kept motel than a 3 star hotel.
If it cost half the price they are charging I wouldn’t complain, but since ghey want to charge prices competitive to the area they should be ashamed of themselves for how they are servicing customers.

3.5 stars.
We have actually stayed here once before about three years ago which was out of necessity at the time due to weather delays.
Stayed again last night for the convenience of being so close to the airport. We had to catch an early morning flight.
With my company discount we got a King size bed for $ 59 before taxes. Some of the amenities are your standard continental breakfast served from 6 to 10, outdoor pool and free shuttle service to the airport where you can catch the MARTA to anywhere you need to go in Downtown Atlanta. The shuttle runs ²⁴⁄₇.
The lobby may be a little outdated kind of 1970’ish but it is well kept and clean. You can open up you bedroom window and see runway. But you are far enough that you can get a good night’s sleep.

I’d never want to stay here for more than a night. There’s a hole in the wall where the smoke detector should be. The hair dryer didn’t work and they couldn’t fix it. There was no drinking water. (You heard that right: there was no drinking water to speak of there. The vending machine that sells it was out of order.) The wifi was too slow to use. Something that looks like blood is splattered on the bathroom wall. Good times.

Ick. The hotel was clean, but I had a couple issues with my stay here:
1. I reserved a King room and they overbooked and put me in a double. That’s not really an annoyance, it’s whatever.
2. The lightbulbs in my room were dim and flickering. Made me feel like I was in a horror movie (white lightbulbs? Really? Felt very sterile)
3. The woman at the front desk took her sweet time processing my reservation. First she said she didn’t have it. Then I watched three other guests work with the other woman and get their room keys as I stood there waiting. I asked if there was a problem but she said everything was fine. It was a good while after that when I finally got my room key.
I only stayed here because of a cancelled flight, and will choose another hotel that’s more efficient next time.
ALSO: pet peeve, the pillows are square. That’s weird.

For $ 85 after taxes/​fees on Christmas Eve, I thought this was a great price. Our room had 2 queen beds and it was a spacious room. I had a super good night’s sleep in comfort and everything was very clean and quiet. We had a basic breakfast and the coffee wasn’t that bad. I would definitely stay here again.

This place wasn’t bad, wasn’t amazing, just fair. And that’s okay.
The customer service was good. The lady at the desk was very courteous, informative, and helpful.
There was only one working elevator in a hotel that’s 10 stories tall, so it made elevator-​waiting a little lengthy and we were on the 5^th floor so that was a no-​go for the stairs.
We came in late at night so had to park around the side and the lighting wasn’t very good at all. In an area that’s questionable anyways, that had me a little uneasy so I quickly ran in.
The bed was really firm. I woke up a few times and tossed and turned and when I got up I was sore and stiff.
Toiletries included soap, shampoo, and conditioner. Nothing else. The one time I needed hotel lotion is wasn’t there!
Towels were fluffy, yet absorbent. That was a plus. So were the lamps that had outlets built in. Made charging our phones a breeze.
The balcony was beautiful, but the door wouldn’t unlock so we could step out onto it.
There was a fitness center, business center, and a pool but we didn’t get to see much of it because we came in at 2 am and left at 10 am.
Got our ATL magnets from the gift shop. Lots of little stuff there you might’ve forgotten.
IHOP on the property. Helpful for the late night guests!
The ORIGINAL Chick-​fil-​a is half a mile away on the same street, so that was pretty awesome!
I don’t know if it’s Atlanta water specific, but the water was soft and it look a really long time to rinse my face.
Hotel was very clean. Modern-​ish looking.
Overall, not a bad place to stay. Fair.

The hotel was clean with no weird stains, smells or any of that funky stuff. The parking was free and easily accessible. The breakfast was better than usual with no runny eggs. Staff was friendly.
When we called to book we were told it was a 10 min train ride from downtown that they’d take you to the airport on a free shuttle and you can catch the MARTA from there … Yes, you can take the free shuttle and it runs every 30 minutes, the train to downtown is more like 15 – 20 minutes so in all to get from the hotel to World of Coca-​Cola (for example) with the wait, walking and transferring took one hour —
If I did it again, I would still stay at this hotel BUT drive my car to downtown and pay $ 10 to park so I’d have the hour that I wasted on public transportation. However, if I wanted to party in downtown I wouldn’t stay here b/​c it is too far to get back.

Clean. Easy to find. Staff helpful and friendly.

On our way back home to San Diego, we voluntarily got bumped so that a family of four could stay together. We were given two $ 400 vouchers for future travel, an over night stay at the Best Western and more food vouchers than we could possibly use.
We had never done that before and were pleasantly surprised by the professionalism, speed and hospitality of the Delta Airline folks. We were directed to the curb where hotel shuttles pick up their passengers to take them out to their rooms.
When we arrived at the curb, Sam the driver said he was was full, but promised he would be back with a bigger vehicle. 30 minutes later we are still waiting, still sweating and starting to get really aggravated when up pulls Sam. True to his word, he had the biggest bus he could find and packed every seat.
The AC was on full blast and I have to admit that was one of THE best shuttle rides I’ve ever had. He gave us a running commentary of the local area all the way back to the hotel and was very friendly, professional and kind. As we came out of the bus, I told him that he missed his calling and should’ve been a stand up comic.
He just smiled and said «I try to make people laugh and be happy because I know that by the time you get to me, you are usually very tired and at the end of your rope.»
FREAKIN ASS WOW!!! I will bet good money that Sam doesn’t make even decent money driving the van/​bus, schelping those heavy bags or listening to people’s shit but he was one of the coolest people I’ve ever met and a true asset to the Best Western. I hope that he is paid what he’s worth…

My flt. was delayed and by chance chose Best Western as my hotel of choice for Delta to comp me for the night… lucky me! Not much to look out from outside… but ended up getting room #611… non-​smoking… you could smell the new carpet getting off the elevator… modern, clean… nicely appointed!
There’s a 24 hour McDonald’s, I-​Hop restaurant, and convenience gas store very close to the hotel.
FREE Wi-​FI in the room!
I would choose this hotel again if I had to do a layover… and I should mention the handsome, helpful, and pleasant night staff checking me in — Kudos for all your help!
11÷11÷11 — Woo hoo! Just had the morning breakfast… 6 — 9:30? Cereals, bagels, bread, juices, coffee, fruit, and better yet — eggs, bacon, biscuits n’ gravy, and make your own WAFFLES! Woo Hoo! A hearty welcoming wakeup!

Feeling the blunt of mother’s nature’s wrath for participating in man’s destruction of the globe, I was forced to stay here while Atlanta was caked with it’s first snowstorm in years. I’m generally not a fan of staying at airports but I’ll opt for them when I know a nearby hotel room isn’t going to be any better.
But this hotel was a tad different. It’s only a stone’s throw away from downtown Atlanta, fairly close to Jackson-​Hartsfield, literally situated to a number of eateries including the first (yes, that’s right) ever Chick-​Fil-​A (
), and was a reasonably comfortable stay. It’s a far cry from the Motel 6 type joints I’ve been forced to slum at in these situations and plus, Delta Airlines was footing the bill.
The hotel’s funky lobby décor certainly didn’t resonate with the other Best Western’s I’ve seen. A random bookshelf in the middle of the lounge, odd color scheme and mini-​tile laden columns reminiscent of a crappy men’s spa. Our line was moving at a snail’s pace with only one guy manning the desk. By the time it was my turn, I couldn’t help but ask, «Does this happen often?» To which he replied, «Snow? No, super rare.» And I said, «No, lines like this in the middle of the night.» He chuckled, «Yes. C’mon … it’s Delta!» I was hardly amused.
But a smile came to my face when I saw my standard double bed room. The place was clean, the beds were comfy, and their cable was rock solid with plenty of channels to boot. Bathrooms are typical for these kinds of places, but the shower pressure was just the right medicine before I plopped myself to bed. For all of the airline lodging snafus I’ve endured, this was exactly what I needed.
The morning breakfast was a mix of one’s average continental fare, complete with bagels, waffles, cereal, and fruit. But wait, there was more: potatoes, eggs, and sausage? This morning just got better. I took my sweet time in boarding the shuttle and waved at the Chick-​Fil-​A on my way back to Jackson-​Hartfield International.
And as fate would have it, my flight was delayed yet again. Sleeping in never sounded so good.