Baby’s First Images Buckhead

I must say that I had very high hopes for this place considering the location. It’s crazy to see that after all of these years, their customer service still sucks. I went in 2011 while pregnant with my 1^st child (yes the experience was so horrible that I remember it like yesterday). They turned what was suppose to be a happy time, to a very frustrating experience.
When making my appointment, I was told at least 4 times that if I was more than 10 minutes late, my appointment would be canceled. I arrived 10 minutes early and had to wait 35 minutes to be seen. No apologies. The tech was not very experienced. I was felt very rushed and still didn’t get the gender.
I was not offered a return visit so I contacted management the next morning. Management is horrible and very unprofessional.
Went to Stork Vision in Buckhead the next day and had the absolute best experience. Shannon was absolutely amazing. She seemed just as excited as we did.
It’s sad that 4 years later, this company is getting the same complaints. Stop patronizing this company. Save your money and DON’T go to Baby’s First Image. Go to Stork Vision instead. You won’t be disappointed.

I wish I can give them zero stars since I never got in the door! I made my appt online well in advance (they have no way of calling them and talking to a live person which is terrible) they send me an email to confirm and when the day finally came I was at their door for an hour and they never opened! I looked through the window and saw everything but the lights were off. It was definitely confirmed and I was at the right place and location they had sent the email confirmation for. This place is terrible!!! Then they charged me anyway for «not showing up». I wish I had seen the reviews before setting up my appointment here!

Simply put, this experience did not go the way I had hoped. I felt rushed by the ultrasound tech, my images were grainy and almost unrecognizable, and the Sonoview Live technology they advertise did not work and the video of our ultrasound never got put on the Sonoview On Demand either.
I blamed myself for being overweight as the reason my images were bad, but I promptly scheduled another ultrasound with a different company and my images were perfect. I believe the equipment they use is just not the top of the line like some others. Specifically, the GE brand which is the machine I got great images from through another company.
I also do not believe this company has the best customer service after a conversation I had with their Manager. Nowadays, customer service is paramount in choosing a company to do business with, and unfortunately the customer service I received was awful and I would not recommend this company to a friend. I still hope I can end things with this company on a more positive note by asking for a second call with the Manager so that we can handle things professionally. I hope I can at least get that courtesy.

No Stars! Do to waste your money. The machine produces grainy images both in 3D and 2D. I wish I had known this before I booked my appointment. I bought a 30 minute appointment which I assumed got me 30 minutes of video… I only got 20 minutes for my appointment (which most of it was the tech doing her computer operations switching screens and SHAKING MY BABY like crazy. I’ve had techs gently nudge. She was SHAKING her). I suggest you find a place that uses GE machines (I did one before using a GE in another city and it’s so crisp and clear). Frankly I’m disappointed. I only got a couple good images too. Seriously! As much as they charge they should have the best equipment for saving the images (their software cut into my time) and top of the line ultrasound machines. Oh. And better techs that don’t shake your baby.

I came here at 14 weeks to have a gender determination on my 4^th child. We have 3 boys already, and upon the machine being broken, waiting over an hour, we were told it was a boy.
I went to my doc yesterday. When I told her I already knew sex she said congrats on your girl. Needless to say babies first images was wrong!
I showed my doc the picture I had gotten from BAbies first images, and his thing was the umbilical cord! Sad they didn’t know the dif!!!

I wish I could leave less than 1 star.
I scheduled my appointment with Baby’s First Images 24 hours in advance which I was very happy with, seeing as my husband’s schedule can be kind of erratic. I was pleased that they could get me in on such short notice. Although their phone service is very difficult to navigate, and they constantly push you to book strictly online, I was fine with that and successfully scheduled my appointment with relative ease.
We arrived for our appointment and immediately realized something was amiss. I was asked to have a seat and told they would be with me shortly. I waited about 15 minutes and was told that they were experiencing technical difficulties due to a thunderstorm but that they could see me at their other location about 30 minutes away in the same evening or I could reschedule. Seeing as none of their offices are close to my house and I wasn’t sure when my husband’s next day off was, he and I opted to go to the other office. I was reassured that they would be able to see us tonight. We headed to their other office and waited.
We waited about 20 minutes when I received a call from a gentleman (who’s name I honestly can’t remember. I’m not sure he even provided) explaining that there was a «miscommunication» and that no one was coming to their other office. We were not going to be seen after all. I was offered a disingenuous apology and told «there was no way they could have predicted this.» The gentleman on the phone, who had called himself a manager, tried to make me feel badly for their business and «how they must feel, losing all that business.» When I told him they had permanently lost my business and that I would not be rescheduling, his response was, «I know.» No offer to work with me, offer anything to get me to come back, nothing.
I understand that things happen that are out of control, like storms. But to send us to the other office without being 100% sure that was their contingency plan was ignorant and poor business practice. To then call and offer such a lame apology was the icing on the runaround cake. I drove home with my tired, screaming toddler in the backseat and lamented about my wasted time and gas.
In short — go ANYWHERE else to get an elective scan done. Baby’s First Images are unprofessional at best. Don’t waste your time.

When my doctor’s office told me that they don’t like to confirm gender until at least 20 weeks, I remembered that a friend had mentioned walk-​in ultrasound centers. Yes, I’m so impatient that I felt it was worth it to pay $ 39 to find out the baby’s gender 5 weeks early. Places like this cater to impatient people like me: I was able to schedule an appointment online for two days later.
They seem to keep a pretty tight schedule here, so we were in and out really quickly. One minute, the tech was putting gel on my stomach, and the next minute, she proclaimed, «It’s a boy!» And that was it. It was fun to find out early, but until we got the official confirmation at 20 weeks, we just «thought» he was a boy. I guess my point is, don’t go here and take it too seriously. In our case, they were right, but the earlier you go, the less likely it is that they will be accurate.