AZUMA Leasing

When I initially leased my washer dryer from azuma it was a beautiful new washer dryer with the plastic still on the appliances that smelled like I just got it from Sears. It was a dream. It worked beautifully for about 6 months then it flooded my kitchen and left about a foot of standing water in the washer that wouldn’t drain (which was disgusting) in an apartment I’m renting. So I called and set up a key release for them to fix it the following day and specifically told them that I would be at work ALL day that Friday. They call me at 9pm Friday night and leave a voicemail (because I was working and missed the call) telling me that they were a «little late» and my leasing office was closed– which obviously the leasing office is closed… It’s 9pm on Friday. They should’ve been more diligent and got there ON TIME. I call back Saturday and leave a message for the emergency maintenance line which said specifically for leaking washers and broken fridges. No call back. No nothing. So I’m without a washer for 4 days now having to drive back and forth to my parents house in buckhead from Smyrna to do laundry because of them inconveniencing me. I finally call Monday to get the repair set up for Tuesday. Again– I’m at work all day Tuesday so I set up a key release. So After my very long day at work Tuesday, hoping to come home to do laundry so I can get ready for my recently deceased friends memorial, I instead come home to what seems like my house had been broken into. There was a gash out of the wood in my door, paint ripped off the walls of my kitchen and left on the ground, The laminate flooring torn up of the ground, my washer that was once a new shiny pretty washer was then replaced with some shit that looked like it belonged in a trailer, and on top of ALLLLLL of this… The maintenance people went in my room. Yes they were in my room while I was at work. How do I know this? Because my $ 400 purse that was once hanging on my door was thrown open on my floor and some shoes that were put away in my CLOSED closet were now strewn across my room. I was and am still fuming and completely appalled at this total bullshit. I will be filing a police report tomorrow and calling azuma wanting a complete and full explanation of this inappropriate, unprofessional, UNCOMFORTABLE, and horrible experience. DO NOT I REPEAT DO NOT RENT FROM THIS LOW LIFE COMPANY. Not to mention they aren’t taking responsibility for their mistakes and gave me a washer dryer with the prior customers hair all in it. The inconvenience I’ve dealt with is beyond belief.

Our family needed a washer & dryer at our rental unit and this company provided exactly what we needed! They arrived on time and worked like a dream! All correspondence with customer reps was professional and courteous! Thx so much!

I’ve recently got my credit report and was literally shocked when I saw that this company had made 2 (two!) hard inquiries when I just was looking for their prices. It’s absolutely unbelievable and unacceptable. There is a statement at the check-​out page: ‘Clicking on continue will proceed with your credit review’ but where is the warning that It’ll be hard inquiry?! And why two times? Actually it’s sounds more like Kafka story. Not all banks make hard inquiries at the moment. Especially twice. So this company spoils credit histories just for checking their prices. I’m going to open dispute on Equifax and definitely don’t recommend anybody to deal with Azuma. Unless you don’t care of your credit score.

Hard inquiries on credit report! Really?! Other companies do soft inquiries for such low cost products like a washer. Just know this company goes hard and deep in your credit as if buying a car and it will be on your credit for 2 years.

Unfortunately it took a nasty review to get the attention of the company, but was finally able to receive resolution on all the problems listed below. The person I spoke with that night promised to call me back in the morning, but never did. I called back in the morning and a different person said he’d call me back with an appointment to pick up the washer and dryer, he never called back. This happened a few more times until I told the 4^th or 5^th person that I had been promised call-​backs by multiple customer service reps, but no one was following up. Her name was Brooke. Somehow she convinced me to exchange the equipment rather than return it. She was able to schedule a pick-​up of the old machines and an installation of new ones by the next day. Azuma, if you’re reading this: give Brooke a raise. She’s the only reason I didn’t cancel my account.
I had to take time off from work to be home to supervise the installation. Something I should’ve done the first time. The tech who hauled off the old machines was very polite and careful. He apologized on behalf of the nitwit (my words, not his) who did the first installation. He discovered the water was never turned on for the washer, something that was supposed to be tested as part of the installation, and that there was more hose behind the dryer than was needed which was what pushed the dryer forward. He was careful not to bump any walls or furniture when swapping out the machines. He also tested the dryer and all the cycles on the washing machine.
It’s unfortunate that in order to receive decent customer service so many things had to go wrong the first time around. I’ve received several follow-​ups from Azuma’s headquarters to make sure I’m satisfied with the new machines and they credited my account for the numerous inconveniences they caused. For that I give them 5 stars. But for having to call so many times and for having to retell my story to multiple customer service reps (and their corporate office) before getting any results, I give them 1 star. Averaging at 3 stars. I’m satisfied with the replacement machines, but it was a massive headache and a lot of time spent on the phone to get them.
If you’re reading this and considering renting from Azuma, I would advise you be home during the installation and make sure the technician tests everything before leaving.

They put two hard inquiries in my Credit report just because I checked the prices in their website. Trying to compare their prices will cost you a hard inquiry and bad points in your credit.

Great company. They deliver exactly what they advertise. Great customer service too! 4 stars only because I wish the price was a little lower. But hey, no more wasted trips to the apartment complex laundry room. Yay!

Customer service with April on the phone to schedule my pickup was great. I had the washer/​dryer leased for 4.5 years, and never had a problem with the appliances, never had to service them although I use them every week.
I think that they should do a better job of sending reminders for the bills and also allow reminders to be sent via text.

I rented washer and dryer at my apartment from AZUMA leasing.
At first (for a week), I had issues with the equipments so I called them up and complaint about it.
There service is too quick and excellent that, they send someone at my apartment the next day and replaced my washer and dryer with brand new equipments, I really mean brand new (both washer and dryer was not even open from box).
Really appreciate there service…

Great customer service. They were very accommodating when I had to urgently vacate my apartment for a work relocation. Highly recommend.

Provided us with what seemed to be brand new washer & drier (in Atlanta region)
Hasn’t had a hick up at all. I’m not a fan of paper invoices, so I have no problems with E-​billing.
But given the high prices for the rent, I do wish they provided a bit more promos.

I used Azuma for over a year. had wonderful experience, would recommend using it to anyone

I have rented from Azuma in the past and one thing remains the same, terrible customer service.
They do not mail you a bill they will only email the bill. No matter what day of the month you rent from them, your bill will always be due on the 1^st with a 2 day grace period. You’ll receive the email on the 10^th of the month, 20 days before it is due. This shady business trick is so you’ll forget-​because you will, and Azuma can charge a $ 10 late fee, which they’ll never waive.
Automatic payments? You’ll be told they cannot process them but rest assured you’ll find a random charge on your credit card that you never authorized after you leave the company.
The washers and dryers they rent you are never new. They all have a significant amount of damage and smell like sour water as they’ve been sitting in a warehouse until you foolishly call in to order one.
When calling in to customer service, and I lose that term «service» loosely, if they answer the phone, you’ll wonder what far off country you called. Each representative you talk to sounds like they’re driving down the highway with their head out a window or being held captive in a basement. You either have to scream or whisper to be heard. But don’t worry, whatever minor request you have, you’ll have to call back at least 3 times before it is granted.
If you enjoy bait and switch and having your credit card charged without authorization, rent from Azuma.

Their customer service on the phone was pleasant and friendly and eager to please after reading my first Unilocal review. I do think this company, based in TX, truly wants to provide top notch customer service. Unfortunately, a combination of bad inventory of dryers and potentially slack repairpeople they contract w/​in Atlanta meant that we haven’t had a functioning dryer for awhile now. We ultimately decided to cancel our contract with them, which they were nice about. They did try to replace the dryer 2 times, but it just never worked. There was one time when I don’t think the repairperson even showed up (despite reporting to them that he had installed a brand new dryer– it was the same one when I got home that night, and my leasing office indicated that no one had been there that day to check out our key and enter the apartment).
Bottom line– they mean well, and their corporate customer service was friendly. The washer worked fine. Unfortunately, I can’t recommend them because of the repeated issues w/​the dryer (s). We ended up just buying our own.

Summer was sooooo pleasant and helpful and just all-​around awesome on the phone today, as I wanted to switch out my current appliance for another kind. Azuma is the best, I would definitely recommend!

I have been leasing with Azuma for about a year and a half and have had a great experience. My washer malfunctioned one time, a service person came out immediately, and it was fixed. It is now working amazingly. I started paying $ 45/​mo and now I am paying $ 47/mo…the price is the only downside, but I guess it is worth the money because the customer service is great.

This is the worse appliance service I had ever used. I sent in my cancellation with a complaint. They only responded back that my cancellation has been confirmed and did not address my complaint. I wished they mailed in invoices, if I know this from the get go, I would not have used their service. They have a ridiculous late fee of $ 1.00/day that is pass due. They only send 1 reminder/​month. This is how they get your money. I would suggest Appliance Warehouse to anyone that are looking to rent appliances and they cost about the same per a month with no pick up fee. Unlike Azuma with a pick up fee of $ 40.00. That is stupid and ridiculous. Their corporate office is out in Austin, TX

Do not rent from this company!
I’ve had such a bad experience, it warrants me writing a review.
First, I ordered online for delivery service and scheduled it — twice they did not show up. Finally, on the third time I called to complain (after sitting home from 8am — 2pm on a Saturday waiting around for no one to show up…), and they gave me a $ 10 credit and offered another installation a WEEK later. It’s now been three weeks… and still no delivery.
Then, when they installed the washer/​dryer. The guy installed it and left. Thank goodness I thought to test the washer, and when I did, it overflowed and flooded my floor. I called the guy to come back out and switch out the washer (which he did).
We tested the washer and it was working, however, he installed the pipes wrong and the hot/​cold valves are switched so I can’t wash on «cold.»
Now I have to wait another 1.5 weeks for someone to come out and fix it.
On top of all of that, the equipment is really crappy. I have to run my dryer 4x for anything to get dry.
All in all — it’s not worth it to rent from this company. The customer service is also crappy. Save your time and spend a little more money for an equipment and service that is worth it!