Arrow Exterminators

First of all the tech’s that show up to do the work are great. My Pest Control guy does an excellent job quarterly for me. Then I had to have WildLife Home Inspection, house sealed with traps being checked. Three different people all of which were very professional and through. The HUGE PROBLEM IS WITH THE OFFICE. I’m told one scheduled time and the techs are told a different time which makes it impossible to be at the house to let them do their job. In the past week and half I have had the person who was supposed to be here at «8:00 sharp» arrive at 9:15. Then house sealing crew was to arrive between 1:00 — :200 with them pulling into my driveway at 9:00am. Being that I couldn’t leave work to my scheduled time off to let them in they were supposed to be back at my house 1pm to let them in to set the traps. They were told to come back at 5pm. And today my traps are supposed to be checked at 5pm with the tec showing up for the 2^nd time at 3:30.
Have spoken to management multiple times and yet the Techs keep being told the wrong scheduled time.

I was with another branch of Arrow in Gwinnett for 13 years – I had no problems. Occasionally issues would occur – however I was always treated as a «customer.» When I moved to Decatur – I transferred my service to this branch. Honestly – please do yourself a favor and DO NOT USE THIS BRANCH OF ARROW! I’ve had ongoing problems with billing and service. It took a few weeks for a manager to call me back – but when he did he was huffing, puffing and extremely angry that I was questioning my contract and services. Then he hung up on me. I think that’s a little dramatic to hang up on a customer – no I was not using any profanity and I was not yelling. You will never be right in any type of bill/​service dispute with this branch of Arrow. The manager did offer concessions for my issue (hmmm– guess there was something to my claim) but I guess putting up with his temper tantrum was part of the deal! I didn’t see that in my contract – but it must be there somewhere. Consider yourself warned – USE ANOTHER BRANCH.

My apartment company uses arrow exterminators and these guys are a joke. I complained about roaches and they did absolutely nothing to find the source, but rather they just put a small amount of roach gel under the sink and they were on their way. Waste of time and money.

So, my termite policy renewal is due and guess who is calling me a few times a week for the last couple of weeks?! I told them I will not be renewing and to lose my number, but they keep on calling me. A lady left me a message today saying she saw that I prefer Saturdays so she will send someone out then. No. No you better not. This specific branch is crazy. Run away!