Allconnect

SCAM!!! stay away, they completely screwed up our order for internet service, took CC information but never ran the charge, on top of it they requested social security info but apparently this is not standard… BEWARE, just go to Time Warner directly and skip this vendor altogether!

I was transferred to them from PECO. I am relative angry that they sent me to this company for them to charge me MORE for internet than I would have received by contacting the company. I had asked them whether it is the best rate I could receive and they said yes. It took 2 seconds to see online that going straight to Comcast would give me a cheaper rate. They said they had already ran my credit and it was too late to do anything. I am disappointed at both PECO and AllConnect.

This company is THE WORST! Save yourself time and money and just go directly through AT&T or the cable provider, this middleman costs more and causes a huge headache!
I got transferred to Allconnect after setting up my gas and electric (SDG&E), and they claimed to be able to set up my internet and cable. Then I went to the AT&T site and found out it is cheaper to go directly through AT&T.
I immediately tried to cancel the Allconnect account, but they make it impossible to cancel, and I spent HOURS talking to both Allconnect and AT&T to cancel. In the mean time I missed the installation window and had to wait a week to get internet installed.
STAY AWAY!!!

I placed an order online to have FIOS internet and TV installed at my house. I received and ‘order accepted” email which provided me with a Verizon order number. I attempted to check the status of my order the day prior and of the scheduled installation. No Verizon rep could touch the ticket, it was in what they call their «shadow queue»; both tech support and customer service told me their is no way to reach this queue to request assistance. They could not edit or cancel the ticket. Allconnect was not able to do anything on their end and informed me it was likely becuase the order was placed online. Why offer the service if you have issues of this nature? They attempted to open a second order via their direct «interface» but could not as the first ticket was still open. Long story short, I had to place another order with Verzion, and my installtion date is 5 days after the one I originally scheduled. I work from home, this has been a disaster. I would never recommend Allconnect to anyone (the Verizon reps I spoke with had never heard of them). Save yourself some aggrivation and simply place the order through the service provider. Allconnect did not offer any specials I did not see directly through the service providers’ sites (I checked out DISH and FIOS).

All connect totally messed up my cable and Internet service. First they made it seem so easy and told me they were giving me all these extra discounts I couldn’t get anywhere else. Then over the next several days they continued to have problems getting my order placed with Cox Communications. Finally they told me couldn’t complete my order and canceled. As a result I had to go into a Cox store and register everything myself. Meanwhile I have lost the appointment window that supposedly Allconnect had set up. I got a much better deal by going direct to Cox.

I was transferred to AllConnect after setting up my gas and utilities. I was confused, the guy was mumbling and talking way too fast… I had to ask him to repeat many things. I thought this was the standard way to set up internet as I had never done it before (1^st apartment). I agreed to an internet usage rate because I was told I was being given the absolute best rate I could get, very competitive, etc… and that they had inside deals because of their partnership. I trusted the gas and utility company that transferred me to AllConnect, so I decided to trust AllConnect. HUGE MISTAKE. I chose AT&T. Out of curiosity, I contacted AT&T to see what kind of deal I could get on my own. WAY BETTER than the one AllConnect was offering. I’m still working to get the deal AT&T offered me directly. Huge headache, and made me feel dumb. SKIP THE MIDDLE MAN, save yourself money. On top of all this, they performed a hard inquiry on my credit report — they made it sound like this was standard, but a bit of research, turns out this isn’t required by service providers, although ISPs do ask for permission.

Just reiterating what everyone else said — this company is the worst. I was transferred to AllConnect via EverSource, when they then tried to sell me every service under the sun. It’s pretty telling from their website that they’re just gross middlemen — note that their «Sales and Products» phone line is open 24 HOURS 7 DAYS/​WK, while their CUSTOMER service line (for people who actually are paying for things) is only open from 9 am to 6 pm EST.
I’ve been trying to track down my EverSource account information but all I have is this completely useful and stupid email from AllConnect saying that I’m «confirmed to have connected my gas service.» Um, what about the electricity? I’m positive I set that up, too. Completely useless. I would be ashamed to say I work for this company.

do not use allconnect for anything! they seem great at first but then do not back up their promises… then when you call in they put you on hold forever and are not helpful at all! all i asked for was a confirmation email and the representative lied and said he sent it… then when i called back and asked for a supervisor, he put me on hold and i am still on hold 20 minutes later… which has given me this time to write this review and make a complaint to the better business bureau! this company is a sham and i would not recommend to anyone! it is easier to just contact each company directly!

Part 2 of an attempted scam between these guys and EverSource (formerly NStar).
My roommate’s moving out, and the gas and electric are in her name, so I phoned EverSource to get them transferred to me. At the end of that process, the EverSource phone guy told me he was transferring me to Allconnect to ‘confirm my information’. He very definitely made it sound like that was a required part of the transfer of the gas/​electric to my name.
When I got to the Allconnect guy, he mumbled and slurred his words in what I now think was a deliberate attempt to scam me into agreeing to something without really knowing what I was agreeing to. He attempted several times to offer me ‘deals’ for ‘moving in’, despite my explaining each time that I already live there and was not moving in.
He tried to sign me up for either Dish or DirectTV by saying that he’d look at them both and see which one would give me a more cost-​effective option. I explained that I wasn’t looking to sign up for cable or internet as I already have them both through Comcast/​Xfinity. He said Dish and DirectTV were the only providers at my address.
I’ll say that again: Allconnect guy LIED TO ME and claimed that there was no cable/​internet service at my ‘new’ address except the providers he just happens to work with. If I really were moving in, I probably would have believed him and gotten screwed.
These guys are super-​shady. Stay far away.

Allconnect provided me free assistance in finding and connecting my utilities. I had to move from Chicago in one week. This service helped me find the best rate for natural gas and had the utility connected on time. Using Allconnect was a recommendation of Promove’s Tommy Boynton. I only spent about 15 minutes on the phone, so the benefits greatly outweighed the costs here. I would have spent 4 or 5 times more trying to check all the local utilities myself.

Bait and Switch. One doesn’t have to look far to find out about these guys. Don’t take just my word for it, feel free to google «allconnect scam». It appears lots of «miscommunication» is being done.
Also shame on me for not trusting my gut and hanging up on them, I was connected to them through my power company when I was moving. Major red flag because they are apparently a company that «assists» you when moving. I won’t be using this service ever.
Another side fact/​red flag: When you call and ask to speak to a supervisor, they say that there isn’t anyone in the building and they will have to «email» the supervisor. In this day and age, That is bull. There has to be a supervisor listening in, or at least in the building.
They misquoted me a price for FIOS internet, thank god I followed up with Verizon before it was installed. If it sounds too good to be true/​it usually is.
Avoid avoid avoid avoid avoid. Hopefully this review will prevent someone from making the same mistake I did.