AAA

I dropped in at 3 pm on a Friday with a failing battery. Craig Silverman quickly assisted me in checking out the battery and pricing a replacement. I was out by 4 pm.
The facility is new and kept very clean. The waiting room has computers you may use as well as speedy WIFI I used with my laptop.

Just had an awful experience here. I brought my car in to get a new tire, sat around for an hour and a half, and then was told that they got me the wrong sized tire and I would have to come back tomorrow. It was then another 15 minutes before they got my spare back on and I got to leave.
I told the guy at the desk that I expected this work done for free when I returned. Otherwise, why would I come back to a shop that had proven itself incompetent? He said he might be able to give me a discount, but in a tone that communicated that he didn’t see what they had done wrong.
When I got home, I called another local shop to see how quickly I could get the same repair done and for what price. They told me they had tons of the tire I needed in stock and that they could do the work for about $ 20 less. The person at the other shop I spoke with on the phone was also much nicer than anybody I dealt with at AAA.
The experience I just had at AAA is easily one of the most disappointing experiences I’ve had as a customer with any kind of business. I may retain my AAA membership just in case I need their roadside services, but I will never have repair work of any kind done at this location again. And I really encourage anyone reading this review to do a little homework and take their business elsewhere.

I came to AAA because my starter in my 04 Sentra was slow and i came to get a new starter. After the diagnostic I was told I needed a new starter as well as new hoses as thy were corroded. I paid $ 700 which in my opinion is too much if I can get it cheaper else where. By the time I picked my car up the next day the starter sounded worse than when i first brought it. By the end of the night my car wouldn’t start at all. I had to bring it back the following morning for them to fix the problem (what should have been fixed yesterday). If I didn’t have a warranty I would have gone somewhere else. I would suggest you be sure to ask for the old parts of any service and have them start your car before you sign, pay, or leave the property

I have been a loyal member of AAA for 26 years. I called today to get service (first call I’m made in years — and only the 2^nd or 3^rd I’ve EVER made). I needed a tow. The service provider was several hours late. When I called AAA for updates, I was told things on the phone that were blatantly false. When the tow truck got there, AAA wouldn’t allow them to tow the car because it was «against the law» (which is blatantly false — I am a licensed attorney here in Georgia — and further, the tow truck driver DID tow the car, but only after I paid him directly and outside of my service plan.) So to sum up: (1) I got poor service; (2) I got lied to on the phone by AAA representatives; (3) I was told things about the state of the law which I know to be false; (4) I did not receive any service; and (5) I got to pay out of pocket ($ 55 dollars for a tow of my car — a grand total of 7 tenths of a mile). When I called AAA, I got horrible customer service on the phone, and then told that the procedures and procedural questions I was asked were not even part of their current operating procedures manual (meaning I got singled out for this poor service based on a AAA rep NOT following their own current procedures. And after dealing with all of that — I got no «satisfaction» from the «customer service» representative (the manager) in Nebraska. This company will take your premiums, hammer those checks — and then will not make good on their services, will lie to you and will treat you like a chump. 26 years of «goodwill» down the drain. Does not believe in customer service or in the notion that «the customer is always right» (or even in being honest with their customers.) Had I never gotten a AAA membership 26 years ago, I would have gotten the same «service» at the same «price» — only it would have been much more timely, much less aggravating, and I would have roughly $ 4,550.00 in back due premiums (that doesn’t even include interest on that money) in my pocket. AAA — you ought to be ashamed of your service. If I could give you less than zero stars, I would. I hope that anyone who reads this review will think twice about every ordering a AAA membership. They are a rip off. Shameful. They are the epitome of horrible customer service that is becoming so prevalent in society.

Bad service over the phone… Called to inquire if I could come over for an oil change. Guy on the phone informs me very brusquely that he can’t take me. And that was that. No alternatives, would you like to make an appointment, etc. Just hung up the phone. Thanks for saving me a trip, crossed this place off my list! Oh, and I’m a triple A member. Guess he had no way of knowing that though.

They are all great, from the folks fixing your car to the lady at the office. My husband and I love them. They are really friendly and helpful. We needed passport pictures and the lady made us pay $ 8 for 4 pictures, 2 each. I went back today because I needed two more and she did not charge me :-).
They have a great customer service :-)

My 2014 Kia Forte overheated while driving intown a few nights ago. I called AAA for tow service and they gave this location as an option. Not having experience with any of the places they gave, I took a chance and picked this one. I’m glad I did. The car was towed there after hours so I had to leave my key and a note in the service box. They called not long after they opened in the morning — earlier than I had expected them to – and got the details of what had to be checked, etc. They were fast with their diagnostics, called me when they said they would, and I was able to retrieve the car not long after lunch. The staff was friendly and attentive; it was a first-​rate customer service experience.

My back tail light went out, so I needed to replace it. Told me it would cost $ 35 to fix the tail light, $ 8 for the bulb, $ 27 for the labor charge. I asked if I could just buy a bulb from them to try and fix it myself, told me they couldn’t sell me the tail light and they needed to do it themselves. Also told me it would take a couple hours.
I went to Ace Hardware one minute from AAA in the same Toco Hills plaza next to Publix, bought a bulb for $ 3 and youtubed how to fix a tail light. Fixed it in 5 minutes.
This AAA just takes advantage of people’s problems, not here to help but to make as much money as possible by exploiting people’s lack of know-​how relating to cars. Definitely do not recommend this place, at the very least for replacing tail lights.

Went to get Regal movie tickets at discounted prices. It was fine. Took a little longer than I had hoped. When we first moved to Atlanta we got a lot of maps and area info from them. You do need to be a member to get the tickets or maps.

This was one of the worst experiences of my life — had just purchased a ’97 Taurus with 85K miles on it from a friend of the family. After having it for a few days it wouldn’t start (one of the coldest days in Atlanta). After waiting for hours for a AAA guy to come with a battery he determines it’s not the battery and requests a Tow Truck — another 6 hours passed (10 hours total) they tow the car to AAA Car Care Center in Toco Hills.
We received a call the following day that our car had a blown head gasket and needed a new water pump but that they were still looking over the car to see what else was wrong with it. A few hours later we received a call that the car would need an entirely new engine that the blown head gasket had caused issues and that they need to put a new engine in it and would cost $ 3500 -$ 4000. We told them the car was only worth 2K and that we wouldn’t be paying for a new engine and asked them if we could have it towed back to the house to figure out our next steps.
After having the car towed back I called my dad in Virginia who towed the car back to Virginia to see two (not one but TWO) of his mechanics and to do some tests on the car. While he was here the car started back up (which was news to us), he drove the car (in Virginia) for over 50 miles with no issues (let me remind you that AAA made no changes to the car and still are telling us it needs a new engine). My dad took it to the first mechanic who said it was a good looking car and that there were no issues with the engine that he could see, the head gasket was fine and it didn’t need a water pump. He said that the fuel filter was old and needed replaced and he also changed the oil and air filters. He also mentioned that sometimes with older cars you can get dirt in the gas tank and it can cause issues with the car starting so he suggested buying some over the counter fuel cleaner (which we did).
My dad took the car to a second mechanic and had him connect the car to several diagnostic machines which all came back with good results — there appeared to be no issues with the car, the water pump, the head gaskets or the engine. He also confirmed what the first mechanic had said regarding dirt in the fuel tank.
We were able to get an itemized bill of the things we purchased for the car ($ 123.51 total) and that the mechanic had looked for the things AAA had said were wrong with it that they found no evidence of. AAA charged us $ 121.24 service fee to «look at our car» and to determine it needed a new engine, We called AAA about a week and a half ago to request a refund of this — the manager there told us to get receipts (which we did) and to call them back and that the General Manager was the only one who could offer a refund — we have called 3 more times since then to ask to speak to the general manager with our documentation of the issue and what had happened. Everytime we are told the GM isn’t there and that he is the only one who can help us — thus we are frustrated with AAA’s poor service and the fact that they clearly ripped us off of a service fee and were trying to rip us off by having a new engine installed that clearly didn’t need it.
This place is a total scam — we were warned when we called other shops (before we heard we needed an engine) that they were known in the community to try to inflate their numbers and tell you, you needed things that you really didn’t.
I am filing this review here to help others know what a crummy place this is and will be submitting a complaint to the BBB to recover our $ 121.

Picked up my car yesterday after agreeing to have my fuel pump replaced. This was the only work I authorized. I was not only billed for that but for a fuel injector cleaning, spark plugs, fuel filter, and the list goes on. I did not authorize anything but the fuel pump being replaced. They added onto my bill until they came up with $ 1311.00. I would STAY AWAY from this place at any cost unless you want to be ripped off.

Great service, very informative people. They know their stuff and I walked out feeling better about my car. I would definitely recommend bringing your vehicle here.

OK, got a coupon in the mail and was like, hmmm, lavista, I live off lavista where is this place — turns out I pass by this place 2 times a day, it’s where the Block Buster Video used to be, anyway, went over there, got an oil change, tire rotation for ¹⁄₃ of the cost if I’d gone to Goodyear on Lavista (which is corporate owned which is probably why they really don’t care as much?), very clean, excellent staff, Craig the manager gave me some tips on Miami where he’s from because a friend might be moving there. My daughter and I went and shopped at the Kroger Grocery store about 100 yards away and when we were finished they called and said «car’s ready». I don’t think I’m going anywhere else from now on — it’s super convenient, super clean and very welcoming staff!

Needed a new battery. The process was very quick, and they even completed a 38 point inspection for me for free. I highly recommend AAA at Toco Hills

Horrible — they couldn’t diagnose a bad battery (and a AAA battery that should have been replaced for free), sent me to a dealership where I paid a premium for a new battery. Then, the manager, Tommy Robbins, tried to tell me that a battery can test good one moment, bad one moment, and good again the next moment. I was taken advantage of and spoken to like an idiot. DO NOT USE — ESPECIALLY IF YOU ARE FEMALE.

Watch yourself with these guys they are either really sloppy or just dishonest!!!
I took my car in for a mystery electrical issue. Everybody seemed very nice and knowledgeable. BEWARE!!! They fixed the electrical problem easily, but then gave me an estimate for a check engine light code. $ 1930.00. I was freaking out. I called my old mechanic (in a different state) and he asked me a few questions. As it turns out it’s common knowledge that if there is a ground problem the computer might just start sending out bad codes. Also they are supposed to run a secondary test on the part (never done in this case). The final insult to all of this they tried to charge me $ 1273.10 for a part that I could get from the dealer for $ 932.00. In the end I drove the car around like my old mechanic said and the light cleared, saving me almost $ 2000!!!

The rear tire on my parents’ car was looking pretty rough — on the day I brought it in, the tire had incurred a large, gaping hole on my dad’s way home.
I came in around 3 PM, the front desk agent greeted me immediately and asked what I was in for; when I told him it was a problem tire, he let me know what he most likely wouldn’t be able to get to it until tomorrow, but he would still take a look for me. When he saw how bad the tire was, he scheduled me in, and I was out in under 90 minutes with a new tire; the price wasn’t too shabby either.
I absolutely dread auto repair waiting rooms — death by boredom is what it is, but this location has stepped it up with their ‘Customer Waiting Lounge’. Yes, there’s the typical tv and vending machine, but there’s also free wifi accompanied with three computers all for customer use; there’s even a kids playroom with loads of toys and books. I’ve been completely spoiled by this.
The customer service was superb — huge thanks to Craig for being so helpful, patient, and efficient! I’m a Triple A convert.

They lied to my wife and tried to charge her for services she didn’t need.
We live nearby so we decided to bring the car in to get a simple tire plug (nail in the tire). I’ve replaced tires before and knew that it just needed a simple plug.
They called my wife back and told her they couldn’t patch it and she needed two new tires. This is untrue, they lied to her to get more money.
I went, picked the car up and brought it to a place down the street. They said they could plug the hole no problem for $ 12 and that the tires have another 10K miles on them.
So, if you don’t believe my assessment that this place is crooked, believe the other repair shop.
If you’re a guy, maybe bring it here for super basic maintenance. If you’re a women, AVOID.

Ladies Beware!
I went for my second visit today, and oh how disappointed I am. My first visit went great, with friendly and fair service. This time I was faced with the rude, unfriendly Queen of the Up Sell. I guess you can serve a lot of people one time only in Atlanta and stay in business for a while. I’ll never be back. It’s been a very long time since I have been treated with such utter disrespect. Run, don’t walk away from this establishment. I’m also rethinking my 10 year AAA membership; and looking for an alternative. I just don’t want to be affiliated with such a sleazy enterprise. Take note AAA, it’s very hard to rebuild a ruined reputation! BTW, AAA members do not get a 10% discount on many services and really how would 10% help with a complete and total rip off?

I’m really sorry, Tires Plus on Dekalb Industrial Way, where I’ve been getting my car serviced for the past three years. You had your cons, but the pros always outweighed them and the dudes always treated me and my 1999 Concorde right. But now I have a fancypants hand-​me-​down vehicle rather than a relatively-​falling-​apart hand-​me-​down, and I’m trying to love on it like my little brother did before he gave it to me. I received a coupon in the mail for the new AAA Car Care Plus in the Toco Hills shopping plaza, and they had me convinced of its superiority within two minutes of me walking in.
The location is great: the plaza is at the intersection of Lavista Rd and North Druid Hills Rd, and the car center is located directly across from the Kroger, just south of the Outback. As might be expected from a brand-​new location, the inside of the waiting area as well as the actual service center is spotless. The amenities are ample (two kinds of coffee! tea bags! hot chocolate WITH MINI-​MARSHMELLOWS! splenda and regular sugar! two kinds of liquid coffee creamer! bottled water!) and I love that they have free wi-​fi and three desktop computers in their waiting area. The children’s play area is adorable, too. I ended up going over to Dunkin’ for breakfast, but I wouldn’t have minded waiting there at all. One can also see one’s car being worked on while one waits through the glass windows: a feature I appreciate.
The desk service was phenomenal: the dudes (3!) were friendly and each had their own computer, so when I returned to pick up my car at 9:30 am (exactly 45 minutes after I handed over the keys, which is how long they told me to expect my $ 19.99 oil change and tire rotation to take) they were able to effectively handle the increased traffic in the store. They were also really friendly to me, to each other, and to the mechanics who were returning keys or walking through the back area.
Getting my oil changed here was a completely pain-​free experience. See you in 5,000 miles, AAA Car Care Plus!