The Home Depot

If only I could give a zero for them.
Our refrigerator died so my wife picked out a very high end refrigerator on Sunday. We had to wait until Wednesday. The delivery guys arrive and immediately start putting the fear of god into us that it is going to be too deep and will stick way out into our narrow kitchen. They also said if they pull it off the truck and pull it out of the box and we decide we don’t want it we will need to pay a restocking fee. So we trust their advise and refuse delivery despite my wife having her heart set on this one.
We immediately head into the store to look for a new one and while there and looking at the model we ordered I just can’t understand why it would not have fit. The reason I am puzzled is because our original one would have fit easily. It is really just the delivery boys that did not want to go through the hassle of removing the doors to get it in. But, we find a different, less deep model and our wait would be 6 more days for delivery (we live 2 miles from the store!!!). I call Lowes and they tell us they will match the great price and deliver the following day. The Home Depot sales person and the manager doubted Lowes could do that but we went anyway. Met a great salesperson at Lowes, purchased an even better fridge (that was delivered 8:00am the next morning).
Then back to Home Depot to get a refund (which my wife had tried for 30 minutes to get earlier in the day). They initially told me it would be 72 hours until they could refund but after discussing it with the manager, Justin, he very reluctantly and very grumpily gave me our refund. There was now 6 hours of my life put into this fiasco I will not get back thanks to this experience.
The kicker was when I went back (for probably my last every visit to Home Depot — which is a shame due the proximity to us and the 11 years I have been very loyal) to get a water line for our new fridge the next morning. I went there with the added hope that I could let them know about how great Lowes was and that I had a new fridge sitting in our kitchen. When I was in the back of the store getting the water line I got to overhear our sales person, talking to one of her coworkers about us. They should be a little more careful about who is around when discussing customers out loud… Oh yeah… I nearly forgot. Later that morning Home Depot delivery guys showed up at our home to try to deliver our original fridge again. What a bunch of clowns!

Utterly rude to its customers. I returned a door (interior) because it was the wrong size. They told me since it has been altered (cut to size on top), they wouldnt return it. They said they cant resell it. OMG not even store credit??? And I paid cash and had the receipt. Dont they care about customer service at all???
Managers are all rude and had the nervce to question me. They said they’ll set me up with an install but at that point I was done and just wanted to go home. Already invested money into the project did not want to fork out an additional $ 200 just a install a 40 $ door. No thanks Ill just patch the hole in my door and call it quits.
Home Depot Atascadero — NEVER AGAIN

Please be aware that Home Depot won’t deliver to Santa Margarita, even though it is only 12 miles away next to the 101 and Hwy 58. We cancelled an order for a refrigerator because of the high delivery fee. Lowes will deliver from Paso Robles for no extra charge.

My wife and I went to HD on a Sunday to purchase new caster wheels for our gas grill. A couple of the old wheels were damaged in a move. I didn’t have the old wheels, but purchased what I thought were the right ones. Turned out, I needed one size bigger. No biggie, she was coming to town on that Tuesday, so she could exchange them then for the correct ones. Now, remember, we drove over 50 miles to get to this store. She went in to exchange them, went to customer service, had the wrong ones placed back on our card. Then she went to look for a rep to help her find the new ones. She showed them to the first rep she saw, he gave her the aisle number. She asked him if he could help her pick the right ones, so as not to have to make a third trip. Again, he just gave her the aisle number. She went to the aisle, found another non-​personable rep, ask him about them. Again, all this one wanted to do was also give her the aisle number. (31, right side, we’ll never forget!!) After not wanting to help, she told him she needed his help, and would really appreciate it. He said he left his measuring tape in his car, and to just buy ones with a longer stud, and have your husband cut them down when he gets home from work! She did get an SKU number, why? So I could look up the number on my computer and get it myself. She then excused herself, not needing or wanting his help anymore. This is not the first time we have had problems. We had our roof done, again, 50 miles out, and the project manager told my wife he hopes he doesn’t have to come back. No problem there, he won’t, and we won’t go back. No wonder we prefer Lowes or OSH!!!

Completely unprofessional and rude customer service! Lady even had the nerve to take the ad out of my hand to prove her point! Really? I will never be back. Lowes has much better prices, stock and customer service.

The only thing good about this location is that the staff is still friendly. However, home depot has cut the staff to the bare bone. You get four times better service at Miners, and twice as good at Lowes in Paso. So why go there? Well the price used to be good, but since about three months ago almost everything is either more expensive or the same price as Lowes, and sometimes even more than Miners, for lower quality items at times (i.e. philips light bulbs vs. GE — GE has much better reviews and you can only get it at Lowes, or same Ortho spider killer for almost twice the price of Lowes — $ 14.;97 vs. $ 8.97). I am not going to Home Depot for large or medium size items anymore.

Almost everyone who works there is a snob rude unknowledgable or just down rite hateful. Except for a young boy thats by the book but very kind and knowledgable a older msn in electrical the mexican cart guy and the solor pepole. We tend to over buy items on handyman jobes and need return them often in exchange for other matiral. The customer service chicks act as if the hold all the power in the world over you if you dont have a recipt. I do love the free wifi pet policy and good looking contrution guys milling around tthe loading dock.
Please don’t

Unfortunately I have to echo the same sentiment as others and say the flooring department is terrible. Terrible knowledge on flooring and terrible customer service. We were waiting so long I phoned the San Luis Obispo Home Depot and got all the information I needed and still was not helped by anyone in the Atascadero. They told me my flooring would be available and then it was sold out. This is after I paid and organized helpers to move furniture out of my house. Do yourself a favor and go to the slo branch for flooring. I’ve never had problems with paint, lumber, or the garden section here just flooring.

I had a glitch also in the flooring dept., Manager and corp. called me and apologized, I’m good. Ordered what I needed online instead, for convenience I still had it delivered to the Atascadero store. I arrived today and Gloria greeted me, helped me through the process and got someone to help me put the items in my car. All the while, with out missing a beat she was assisting other customers whom also commented on her kindness and helpfulness.
GIVE this woman a bonus, I will be back because of her as I think others will also.
KUDOS Miss Gloria!

Flooring/​carpet department very unprofessional, disorganized & not customer focused. Won’t ever go to the Atascadero store again.

Here is my story about the work shop I attended on Saturday. I was so excited to learn that they offered free workshops on how to do «do it yourself» projects. Last Saturday was how to put in a ceiling fan and how to turn a light switch into a dimmer switch. Sounded awesome to learn. I register for the class online 3 days in advance. The email they sent me to confirm my class told me that the class started PROMPTLY at 10am Saturday morning. I showed up at 9:50am to make sure I was on time. I walked in and asked the greeter at the door where the workshop class was held. He told me the opposite end of the store right past the registers. I walked down to the other end and asked two employees where the workshop class was. They both looked at me like they had no idea what I was talking about. they then said «isle 11» so I walk to isle 11. I see no area set up for a class, so I waited in line at the paint department to ask her where the class was. The employee looked flustered so I decided to walk deeper into the store. I found a group of guys in the carpet department and asked them where the workshop class was. All of them looked at each other like they had no idea what it was too. Then a lady said, «I think that starts at 11:00» and I said «no, it starts promptly in 2 minutes and I need to figure out where to be, everyone keeps pointing me in different directions» She said she was the store manager and knew where I needed to go. She then pointed me towards the registers and told me to go look for the bleachers, that they were busy doing something right then. So I went on my next mission to find the bleachers. Mind you, not one store employee offered to actually SHOW me where to go. Those «bleachers» were behind a ton of boxes and if it weren’t for me saying out loud, «where are the bleachers…» I wouldn’t have had a CUSTOMER lead me to them bc they had seen them at a previous time. So I’m standing by the bleachers for about 10 minutes. Its almost 10:15am at this point. Still no sign of anyone or any workshop. So I then walk to customer service to ask them if they know where this class is. Nobody is at the desk. So I apologize to the greeter for asking him again but that I really couldn’t find the workshop. Just then a young man walks by and the greeter asks him if he is the teacher of the workshop. «Yes» and keeps walking. Okayyy? So I go sit down on the patio furnature and wait. He rolls a cart over with a light fixture and light switches. He doesn’t introduce himself, he just starts opening the light fixture and starts putting it together without saying a word. But then stops and takes it apart bc he put it together wrong. Puts it together again, nope, that’s wrong too. Mind you, this is a light fixture he is trying to show us how to put together and pretend install, not a ceiling fan. He then leaves us for about 7 minutes to go find someone to help him put the light fixture together. The man that came was more helpful but it was obvious it wasn’t his job to teach people things in the store. They pulled out instructions on how to install the light switch, which was a normal light switch, not a dimmer switch. I had stopped listening to the «presentation» basically right when it started but stayed to be polite. The workshop was suppose to be from 10am until 11:30am. At 11:00 the second man who came over to help us told the first guy he had to go on his lunch. And our «teacher» said back to him that he had his lunch at 11 also. So my friend and I then basically looked at each other like, um okay… Stood up and ended the class so he could go on his lunch. I walked out knowing less than when I first walked in. The presentation altogether probably was about 10 minutes out of an hour and a half long if you didn’t count the silence, starting 15 min late and having to go find someone else to help. The teacher did apologize for not knowing what he was doing and that management told him after we showed up that he had to teach our class… so my question to home depot is, why didn’t you have an educated teacher who knew what they were doing ready to teach us? I registered 3 days in advance. Also, why don’t ANY of your employees even know where the workshops are held, let alone that you offer them. If I ever do another workshop again I will definitely write another Unilocal review. But for now I’ll probably try going to the San Luis Home Depot instead. Obviously the management is awful judging by all the other Unilocal reviews. Time to re-​staff since everyone there seems to be clueless.

Very very unfriendly customer service girl. Tried friendly conversation, it was ignored, business only for her. No line. No people to serve other than me.
Walking around there, unmotivated young people «working» there.
I think it would be easier to get a teen to take out the trash than get help here.
I rarely say this:
I will never ever go back.

Atascadero Home Depot literally rates one star. Customer service is horrible. If they aren’t clueless, they’re grumpy. They never, ever, ever follow through on order information or return a promised phone call. Special orders? Forget it. The only worth of this particular store is you can see what you are buying… then lug it to your car. Otherwise, buy online from someone who is interested in their job.

I have tried to stay away from home depot because service was always none existing.
I shouldn’t say that. It was good when they first opens then after about a year it dropped. I would laugh how when you needed help the workers would disperse into thin air. A few were really good, William in electrical was amazing!!! And a older guy Allan was always looking for someone to help. And of all people to leave for some reason, those two left. That’s when I started avoiding the head ace of shopping there. But I went back a few days before Christmas and the day after and wow. Something has changed at Atascadero Home Depot. All the people working we’re help full and so friendly and nice. I couldn’t believe it. I will start going to there again for my projects.

We took advantage of a great deal last year and bought a Samsung range during a Black Friday sale at a different Home Depot – the deal included installation. We had told the associate we had not built our house yet, but HD said we could get the range installed at a later date. Sounded great. Six or seven months later we tried to set up installation and contacted our local HD store in Atascadero and were told it was too late-​we were told we only had 90 days (we didn’t know that). We spent several months and lots of calls to Shannon trying to get Home Depot to honor the promotion and finally gave up and paid someone out of pocket to install the appliances last month. When Suburban came out to hook up the range, we learned it had a leak. Our handyman called the Atascadero Home Depot – within the one year warranty – but they told him Samsung had to be called, but of course took no responsibility for selling a defective product and never mentioned the warranty was about to be up. We contacted Samsung on Monday – one year and one day after the range was delivered and also called the Home Depot store where we purchased it – and now after speaking to several people, Home Depot is refusing to cover repairs b/​c we contacted Samsung one day beyond a year. So we were sold a defective range and now WE are expected to pay to fix it even though it was never used. Clearly not a company that respects its customers.

In the past Home Depot has truly been «my happy place», I suppose because of my addiction to home improvement shows starting with Wally’s Workshop decades ago. I enjoyed strolling the aisles plotting my next project. Not anymore… Both my husband and I enter and move quickly to just what we came for avoiding the pushy solar sales people! GET RID OF THEM!

I would give it less if I could. If you’re looking for window treatment don’t go here, they have absolutely no customer service in that dept. We were dealing with the so called supervisor who didn’t have time for us on Monday night so would get back to us on Tue. As on now almost a week later we never did get a call back from desiree with the answers to the questions we had for her. We did order our blinds since we had already paid for the mesurements to be done, who knows if they will actually ever come in.

Used to be the best of the home depots, been re organized, or shall I say disorganized.
This place would drive me crazy if I had to go there anymore.
Great hot dogs

All other box store faults aside, Home Depot has one of the most accommodating return policy. I often buy too many supplies, or the wrong product. I rarely have the receipt. No problem. Easy. Fast. Very fair. Has saved me from wasting a lot of money.
For that, 5 stars.

Yep, another Home Depot. They have changed their tenor with the helpfulness of the staff. This year 2011 it has greatly improved and I appreciate that. The store is well stocked and there seem to be a lot of specials all the time.