Safeguard Self Storage

Just signed all the paperwork for my storage unit. Juan and Dorissa were really friendly and helpful. Dorissa showed me several available units before I decided on the best one. The paperwork process was simple and the customer service was great.

My daughter and I rented a unit last weekend, and it was a great experience. First, all preparatory phone calls were handled in an efficient and helpful way. When we arrived, we were greeted and helped by Juan, the manager. He was warm, professional, and he guided us to the correct sized unit for our needs, which ended up saving us a little bit of money. The facility itself is impressive. Extremely clean and well organized. I would highly recommend based on our experience.

I am very surprised to see some poor reviews here. It looks like the negatives were in years prior and the positives more recent. Maybe a change in management, etc. Anyway, I booked a unit last minute and was super impressed with the hospitality I received from both manager, Juan (via phone) And assistant manager, Dorissa (in person). She was extremely friendly and helpful and in a very genuine way. The place itself is extremely clean and well-​kept. I moved my stuff into the unit yesterday and had to run back today and both experiences were very pleasant.
I highly recommend Safeguard Storage! :)

SafeGuard Self Storage — Astoria, NY.
This place is very Professional… neat clean, good lighting and easy to use, access.
The staff Juan & Dorissa are very professional, the explained everything to me very nicely and clearly. Juan showed me the available storage units and helped me pick one out and how to use the lock, and key to enter safeguard. Everything at safeguard went well, no complaints from me about anything. I like this place, if i ever need a storage units i’ll be back here for sure.
Thanks safeguard self storage — astoria, ny

I see some less than favorable reviews here, but I have to say my experience with this facility has been pretty good. Aside from being a bit expensive, the place is decent. The staff has always been very helpful and the facility is spotless and well-​lit. I have never had any problem finding a cart, and when I did have difficulty finding my unit (yes, I was sober, it is easy to get lost in there), someone came and rescued me from the maze– good thing, or I might still be there. I do wish they were open a bit later though.

Being a Military member I move around a good amount across the country. I have had many great storage companies secure my priced possessions with amazing customer service. Being naïve and lazy I found this place without much review and because of close proximity to my current residence. This has bit me in the rear end every month.
They harass you worst than an ex girlfriend on Maury. They will email bomb you and leave multiple messages on your voice-​mail If you do not pay the first of the month. The contract states you have till the 5^th day of the moth to pay with out any penalties and extra fees. The so called manager voice is so painful to the ear that now I know what a siren truly is. Ive called multiple times to discuss my payment and extra fees and all she does is scream at you like a child, worst customer service ever. She will latch on any fee possible to accost you over the phone.
The hours of operation are limited and every time I show up the carts are scattered and not retrievable. I have and will probably never give an establishment you pay to do something as simple as storing your valuables 1 star but this place is disrespectful and tactless.
They will charge you a locking fee of 15 dollars for being a day late on payment when the contract clearly states 5 days. I have never defaulted this late in payment due to traveling which they don’t seem to understand occurs when you have an actual job that does not consist of attempting to intimidate over the phone with false uninformed threats of more fees.

I needed a place to store my stuff for about a month. Because they had a $ 1 for first month deal, I figured they would be ideal. They said I could pay the first partial month and my NEXT month would be $ 1, so I paid $ 120 or so for the first partial month, which would be a very good price for half of December and all of January. I signed up and dropped my stuff off without a hitch. Clean facility, easy move in, etc. Perfect. Right?
Well, that’s about the end of it. On Jan 1, I received my first bill of $ 259 or so. Full price. Strange I thought… my agreement said $ 1 all over it. I called, they apologized and said they would change it. I checked back over the next couple days: no change. I called about 4 more times, and every time I was told the same story. «I submitted the change in our system! it’s already fixed!» I logged back into my account to verify my bill had been sorted. Shockingly, they charged me a $ 10 or $ 15 (i don’t remember) late fee! Yes, I didn’t want to pay FULL price, so while waiting for them to sort out the problem, I was charged a late fee. My bill was lowered to $ 1, and they said the late fee would be removed. Of course, it wasn’t. I gave up, and paid them $ 11 or whatever just writing off the late fee as not worth the hassle.
On Jan 7^th, I moved all of my stuff out of the unit. I told the manager that I was moving out and my unit was empty. He said my account would be canceled and that I should take my lock with me. I did. A couple hours later, he called and said he had some paper work he wanted to give me. I was already out of the area and I told him not to worry about it. I was told I’d get an email with details about my account being closed. I didn’t.
Feb 3^rd, I receive an email from them. It’s a bill! Lovely. $ 259 again, just like last month. I thought I canceled? So again, I call them for the 10^th time and hear the same old story: «No, your account isn’t canceled. Your unit is still full, right?» I told them I moved out on Jan 7^th, and took my lock with me. I gave them my unit number and they went to go check it out.
I get a call back and they said a lock was on my unit. Weird, because I took mine with me. Maybe someone else rented it? Even better — they have a policy that says they cannot remove the lock for you. So a lock, which isn’t mine, is on my unit and they are billing me for it. AND they can’t remove it. Yeah I bet.
They finally agree to fax me a paper to sign that gives them the «ability» to cut the lock off my unit. Hopefully they’ll figure out that it’s empty and they will cancel my account. Who knows.
Best part? They want $ 15 for Feb 1 – 3, even though I already paid their fake late fee and have been moved out for almost a month. Awesome!
These guys are a mess.