NYC Airporter

We asked how long we would have to wait for the NYC Airporter to take us from JFK airport to the Port Authority. We were told the airporter would arrive in 10 to 15 minutes. Two NYC Airporters stopped; however, they were not taking passengers. There were seats/​space available. No reason was given from the drivers. It took an hour for the NYC Airporter to finally arrive (they advertise every 30 minutes). It was the same driver that stopped earlier and would not let us get on.
Ten minutes before we approached Grand Central Station, the driver contacted dispatch and told them that he was running out of gas and the (gas) light was on. The driver told dispatch he would have to let the passengers off at Grand Central Station and then get gas.
We approached Grand Central Station and the driver told us the bus was having «mechanical problems» and «breaking down.» All passengers were told to get off at Grand Central Station.
At 10:45 pm (NYC Airporter closes at 11pm), we had to walk with our luggage to the Port Authority from Grand Central Station — after a six hour flight! All because you ran out of gas! Poor service is an understatement! It’s cheap but not worth the aggravation. Do yourself a favor and go on the AirTrain, subway, or cab/​Über.

Waited thirty minutes for the shuttle to pick us up, which is fine because it’s what they advertise. Got on the bus and spent 30 minutes busying myself on my phone and noticed everyone around me becoming very anxious about something. I looked up to see we had literally done a lap around the airport! We did one big circle and wound up right back at the pick up spot without picking or dropping off anyone. They said it was because someone left their luggage on the bus, but it seems silly to me to make an entire bus full of people add on 30 minutes to their travel time so that someone who FORGOT their luggage on the bus doesn’t miss their plane. Either that, or they drove off with her luggage on. Either way, no bueno. I guess it was nice of them to help that one person, but they sure ticked off an extra 50 customers doing that. Maybe not the best business strategy?

The ticket guy never told me that the long-​ass paper he handed me is a ticket. So I threw it away thinking that it’s a receipt and was forced to pay for another one. Showed her my bank statement to prove that I did pay for the ticket but she just gave me a poop face.

I would not have rated this company so poorly if it werent for the fact that I got ripped off and wound up super hot, tired and starving when I got to the airport with no cash left to buy my dinner. I went to New York for a weekend in Philadelphia. Flew into LaGuardia on a Friday morning. got to the ticket guy who was helpful and I bought a return ticket and he gave me some pointers about returning. I got on the bus and the girl comes around and takes all of the ticket but hands me back my receipt (I didnt realize it was only the receipt she left and that she took with her my return ticket!). I am heading back to La Guardia and when the return person comes to pick me up I hand them my receipt and the ticket collector tells me I have to buy a new ticket. I protested and people on the bus are telling me to just call the number but I dont have a phone cause I am a tourist. I am so frustrated and tired cause I spent all day wandering around Manhattan. In the end I had to spend my last 14 $ on another return ticket. Watch out for scammers like that! I wrote in and complained several times but got nothing.
They are just scamming you for money! dont use this service!!!

I’m writing this as I’m sitting on the bus heading towards Manhattan. When we bought our ticket we were told there was a bus out there. About 20 minutes later one showed up. The 30 minutes into the city is a crock, granted its 5:00 on a Friday, of a long weekend. It’s in the 80’s and they don’t have the air conditioning on, and it’s very warm. I’m really wishing that we hadn’t purchased the round trip cause we’re gonna be back at this in a few days. The city bus to the subway would have been much faster and cheaper.
I would give them 0 stars if I could.

Scariest ride of my life! Sunday night 11pm JFK to NYC driver cut off taxi driver.
Taxi chased the bus got in front and slammed in brakes to cause an accident. Driver gets out” on the Highway «to assault taxi. Police are called both drivers fled the scene. Bus driver decides to chase the taxi down the highway for miles.
Very ridiculous and RECKLESS! How dare him take our lives in his hands! No star is deserved…

On my most recent trip overseas, i decided that i would instead take a shuttle bus to JFK. I arrived at Port Authority on the evening of ¹⁄₂₇ to be greeted by a friendly employee who sold me my roundtrip ticket and told me the time of the next bus. I was cutting it close and thought that i might not arrive at JFK on time — when the driver arrived he assured me that i would be just fine. He was right. Despite the additional stop at Grand Central, we arrived at JFK by 8:45P (we left Port Authority at about 7:50p and made a stop).
Upon returning tonight from my trip — tired and jetlag — i was tempted to jump in a taxi. Nevertheless, while standing on line, i saw that there was a shuttle bus at the stop. Given the fact that i still had an unused return ticket, i forced myself to join the passengers on the line to the shuttle bus. The rep who collected my ticket was again quite friendly and professional, but it was Joe, the driver, who went above and beyond. In this day and age, when most are not so generous with common courtesy and a smile, let alone professionalism, Joe went above and beyond. He engaged all the passengers, asked them about their final destinations and hot us into the City safely and promptly. As an ambassador-​of-​sorts for this company, he represents the company stellarly.
As a frequent traveler and having 2 children who study abroad and travel back-​and-​forth frequently, i can assure you that i will be using this service again.
Again, a special thank you to Joe!
Another great trip — this time with Greg. Thank you so very much for getting us to our destination safely and soundly

Great way to get to/​from NYC from LGA Airport. Landed at LGA on Friday mid-​day traffic was heavy and took about an hour to get to Bryant Park. Return trip on Sunday am took 20 minutes no traffic. Comfortable buses and website intuitive and easy to use. Rate is just right.

Where to begin… It’s a cheap ride and probably the cheapest way to get from JFK to Penn station in the city. Normally a 30 – 40 min direct drive actually will take 1 – 1.5 hours on this shuttle. There are a few stops and it’s definitely a time waste for me personally. I would rather pay a few more dollars to get out of this headache.
Also a heads up, if your flight is delayed and you end up using a confirmation code from a former day you might be asked to buy a new ticket!
All and all… People were pissed cause it was advertised as a fast and easy «express» ride but with so many stops it really doesn’t make the deal worth it (for me!) or at least give yourself a HUGE buffer time window for getting to your destination (weather it’s your flights or to catch a train at Penn Station)

One of the worse things I have done in awhile. Waited one hour for a shuttle (every 30
mins so not true!) at JFK. I would never had bought a tix and locked myself in to wait if I knew it would take so long. I recommend any other options from JFK you want to kill 3 hrs to get to your destination.

This is a good way to go FROM Port Authority to an airport. It’s right on time and cheap. (Be there a little early– the busses fill up.)
This is a TERRIBLE way to go from JFK to anywhere. Busses are not on time and I arrived in the evening well past rush hour. You could waste an hour waiting. Better to take AirTrain.

Applies to LaGuardia-​Leaving NYC is fairly painless with no traffic also pretty easy a trip in the middle of day and off hours. However, getting picked up at airport could be up to 40 minutes while going between terminals picking up people and lagging back until every lousy seat is full. Bad experience. Took longer to troll the airport terminal than flying from DCA to LGA.

Their website claims they depart every 30 minutes from LGA. I arrived at their station at 2:42pm. The woman informed me the next shuttle would leave at 3:30. I commented, «Your website says you leave every 30 minutes.» She said, «We do.»
Maybe I’m new to this whole math thing, but last I checked, 2:42 to 3:30 is 48 minutes, closer to leaving every hour than leaving every half hour.
The woman said for me to «wait around.» I stood and stood directly next to her station as she talked with her friends for about 20 minutes, then they all went to sit on the bus. I continue to wait outside. At 3:30 the bus turns on to leave and begins to pull away without me on it! I was aghast. I yelled, the bus driver stopped and let me on, but really?!? I had literally been standing in front of his bus since the time he got to it with my receipt in hand, clearly visible.
Yes, this is much cheaper than über. But you are sacrificing a LOT for the convenience, since, at the end of it, you still have to sit in whatever traffic exists to get into the city.

The agent who I purchased the ticket from at LGA was very friendly and helpful. He told me to stay inside until the shuttle was closer and didn’t lead me outside until the shuttle was almost there. My first complaint was that this service doesn’t have a kiosk so l almost missed seeing the free standing ticket agent, although he did have a neon green vest.
The driver of the shuttle asked where I was going as he loaded my luggage and I told him I needed to get to Grand Central Terminal. At the next stop a different employee boarded the shuttle and collected passenger tickets. He then asked everyone again where they were headed.
Apparently it isn’t enough to tell each employee at each stage where you need to be dropped off because it wasn’t until we were almost at Penn Station that the driver turned around to ask where me and the remaining passenger were going and then rudely told us that he had already passed Grand Central Terminal. No explanation, apology or solution was offered only the suggestion that if we didn’t disembark immediately we would be going to Penn station.
I haven’t been to NYC in years. I don’t know where I am going!!! There are no signs inside the shuttle to indicate where along the route you are. This is a horrible service

The Pro:
— $ 14 get you to Grand Central compare to $ 30~40 for über, more for taxi
— on Bus charger
The Con:
— Slow, bus leave every 30 mins from LGA, I think it at top of the hour and 30 of the hour. It will take about 30 mins to go through all the terminals to pickup all the passenger
— Free wifi is good, but it is sooooooo slow, I turned it off
Once the bus left LGA, it takes about 20 mins to Grand Central (varies, depends on traffic of course)
If you want to save money, it is good to use Airporter
If you want to save time, avoid it.

This is always my personal go to between the surrounding airports and Manhattan. For the convenience and cost it is pretty helpful, I will say that negatives are in my experiences I have had some pretty bad drivers at times and they always seem to delay leaving to get as many on in a trip which is annoying… The wifi is not consistent and the plugs almost never work.

Easy to take and the drivers we had to and from JFK were sweet and humorous!
New York is a pain to get around so don’t expect a quick ride but it’s much cheaper than taking a cab or Lyft and is better than taking a subway, etc.

I have used this transportation service twice. The service isn’t top notch but it’s decent for the price-​especially when commuting to Newark, NJ airport from NY. Definitely give yourself extra time because they are not always on time.
I was so happy when I saw they had electrical outlets at each seating area but none of the ones I tried actually worked. In fact everyone on board complained that the outlets didn’t work. I also have never been able to use the «free wifi» they advertise no matter how much I tried.

I have used the service roughly 5 times a year for about 4 years now. I generally don’t have a problem getting from JFK or LGA to the city, although be prepared to wait for the bus. The employees who tell you that it will come in 10 minutes (1) do not know that (2) don’t care if its wrong.
The problem normally is getting to the airports. I was attempting to get to JFK for a flight to Oslo. The bus was over an hour and half late and they are supposed to come every 20 minutes or so. The problem was not only that the bus was late, but they refused to give accurate information on when the bus was coming. When I’m told the bus is coming in 30 minutes I figure that I have enough time to get to the airport. If I had been told it would have been an hour and 30 minutes, I would have taken a cab. Had my flight not been delayed, I would have missed it.
If you are not coming/​going from grand central, take a ca/​über, it’s just not worth the frustration.

First time I used this, $ 23 for round trip to/​from LGA/​grand central. It was great, no hassles or delays. Yes, there’s traffic in NYC so be sure to allow for extra time but I was at LGA in probably 25 min.
I’d definitely use this again.