Matrix Fitness Club & Personal Training Center

Very bad mangers they only care to take your money the minute u register and u start going they don’t even say hello to u.

Great gym. Always clean and never a long wait for a machine. They have everything you need and more to get a good workout. The trainers really know what they’re doing too.

Huge fan of Matrix. This gym is super clean. And as a woman who works in public health, this is a major concern to me. Ladies locker room is spotless.
Everyone is very nice as far as all the people who work here. Instructors are great. Classes are excellent. The clients all seem nice enough too. Not many people standing around and doing nothing. People actually work out. And I’ve been fortunate enough to share a few words with some of them and they’re quite the cool group of people. Everyone from older ladies to young hipsters and muscle-​y men attend this gym. Feels non judgmental.
Only two complaints. I wish there were more classes. Especially throughout the day on weekends and late evening/​night on weekdays. The instructors are excellent and I just wish I could take more classes, especially on a Saturday or Sunday afternoon. Also, the guest pass policy is pretty lame. Or as one reviewer noted, archaic. It’s a shame really as I think a more flexible guest pass policy would actually help them get more clients.

I normally don’t leave any reviews but, my experience has been nothing short of amazing at this place! From the moment I walked in and signed up with Allison, I was totally impressed. She was able to help me pick a group training package that both met my schedule and my budget! Totally well worth the price and commitment. Mike, hands down is the best trainer I’ve had! He truly cares about his clients progress and is always available to help. The group classes keep everything fun and entertaining. They have great space for everything, weights, turf for sled work, TRX, everything!
The shakes are absolutely amazing and are without a doubt something I always look forward to enjoying! So far, I’ve tried just about everything on the menu and have yet to be disappointed. My favorite is the mango peach… delicious!
If you’re looking to join be sure to ask for Allison and join Mike for the group classes! You won’t be disappointed!
They certainly have found a long time client with me.

I had my Success Session with Matt and it was very useful. He had great workout pointers for my individual goals and was enjoyable to work with.

Sometimes you wanna go, where everybody knows your name… and they do.
Let me tell you about great interpersonal staff\member relationships, I’ve been at matrix for a year and since then I’ve had 7 staff members over to my house. All of who I consider my friends now, and this is without ever signing up for a single personal training session. The overall staff is nothing short of amazing; Jerry the owner always manages to say Hi to me by name, he remembers what country I was born in, where I went to university, what sport I played, when I immigrated to America. I am convinced he’s either got an eidetic memory or he’s caring cue cards in his pocket.
The facilities are top notch, somehow during the last 6 months of renovations they’ve managed to keep the place spic and span. I can’t recall a time where there wasn’t a fella with a broom and a bottle of Windex cleaning. I’ve been in and out of gyms since I picked up my first rugby ball at 12 and Matrix is easily the best maintained facility short of my uni’s athletic center. The equipment rarely breaks down, and if it does it’s quickly repaired, there’s a wide variety of machines, bars, weights and more importantly they’re open to suggestions.
But let’s get do the bread and butter, they’re loads of nice facilities with proper staff but what makes Matrix special are the members. Matrix somehow manages to find the nicest members, I go to the gym with my gf and at no time does she feel like a piece of meat in the lion’s den in the free weight area. Members rarely stand around and chat holding up machines, people are always willing to let you work in with them, they’re willing to share their chalk, give a spot and after a while it’s not uncommon to think a lot of them as mates.

I’ve been here for a year now, and just reupped my contract for another year even though I might move. I saw a bunch of negative reviews that seemed centered on the contract cancelation process, I thought it might be helpful to let people know that their cancelation process is a) pretty standard/​similar to every other gym I’ve ever attended in the 4 different states that I’ve lived in, and b) not a secret. Just a general life tip: when you sign a contract, you might wanna find out the details about what it takes to break that contract up front, just in case.
About the gym itself: This is easily one of the most comprehensive gyms in Astoria. They have more than enough cardio machines, cable machines, free weights, and accessories that you can do any kind of workout here. Doesn’t matter what you’re into; running, powerlifting, class/​group fitness — they offer something for everyone. The whole staff is super friendly and helpful. I work with Allison twice a week currently, but even before she was my trainer, she’d take the time to show me how to use a piece of equipment if I asked her. The staff really are not pushy people, so they’ll pretty much let you do your own thing and only intervene if you ask for help. (Or probably if you’re doing something super terrible that is guaranteed to injure you. There was one time where Luz cautioned me about how I was using my knees, but I appreciate pointers like that.) If you prefer to be left alone, you generally will be left alone. That goes for the crowd that attends the gym as well. This, as many ladies will know, is a true blessing. No broscience dudes are gonna come over to you and tell you that squatting is mashing up your ovaries and killing all your unborn babies. You can finally give your resting bitch face a rest. You’re safe!
Since I brought up working with Allison, I figure I should probably elaborate on that: I’ve worked with trainers before, and Allison is by far the best. She’s incredibly knowledgeable about how the body works, and why your particular body is giving you trouble on some movements. Even though I had some experience with lifting when I started working with her, she’s corrected my form and my movement patterns in ways that have really helped me improve my body and my lifts, as well as reducing some pain that I was feeling. She manages to do all of that without ever making me feel stupid, and generally while joking around and having a great time. I worked with Mike a couple of times as well when Allison was on vacation, and he is also a great trainer. Also incredibly knowledgeable, fun, and gives you a workout that really challenges you.
They’ve recently done a ton of renovation to the locker rooms, so the ladies’ locker room is really nice. There are some very clean showers with appropriate water pressure. There are a couple of alcoves with curtains for modesty, so you don’t have to change out in the open even if you shower here. There’s a lighted area with some seating where you can do your hair and makeup. I’ve never seen the locker room looking particularly dirty — not even when they were in the process of adding stalls to the bathroom. Never seen any dust bunnies hopping out of the corners, which has been a complaint I’ve made at other gyms. I come here probably 5 days a week on average, and they ALWAYS have one of the cleaning dudes (who are also pretty chill people that recognize you and say hi) walking around, working. Seriously, always.
Last thing, and probably one of the most striking features of the gym: the owner, Jerry. I don’t know how Jerry remembers my name, but he has always said hello to me by name since the day I joined. I don’t know what kind of special person he is that he can retain everyone’s first name, but I’ve pretty much only ever seen him greet anyone by their first name. He listens to any concern or suggestion that you have, and then will actually act on it. Since I’ve been there, he’s added a second stair machine (not an inexpensive purchase!) to the cardio equipment and added additional sets of bumper plates for people to do their various olympic lifts and crossfit style work. He’s replaced resistance bands that have broken, and added more variety to them as well. These are just the things that I’ve personally noticed because they affect me; I’m sure there have been a myriad of other additions and changes that I didn’t notice. The point is, he’s actively trying to improve the place *all the time*. That’s NOT something that you see everywhere. Not all gym owners care as much as Jerry does. It’s really obvious that this place is his passion, and that he wants it to be the best it can be. It’s not just a financial plan to him, as I believe some other reviews may have hinted.
Bottom line: If you’re an active gym-​goer, you will love this place. If you plan to sign up, not go, and try to cancel over the phone 3 months in, you may experience some mild frustration.

One of the finest gyms in the Greater New York area. Awesome industrial space, great equipment, super clean, extremely friendly staff and members. I can’t imagine working out anywhere else in Astoria. Highly recommended!

I love this place! Spacious, clean and extremely friendly staff and gym members! Barely crowded and it’s worth the price!
I started with a tour, with Allison who is the manager and a phenomenal person! She’s gave me a tour, showing me the areas and also explaining the different types of classes they offer and she was very professional! She is also a personal trainer. Thanks Al!

The manager Jerry is a real nice guy. Very courteous and knowledgeable about the business. No pressure to sign long term contracts.

I went here for years, even though it was way too far from my house. I went for some of the lovely staff, like Luz and Jerry. Unfortunately in the end they couldn’t make up for the awful people that went there, and the incredibly rude other staff. Working out on the floor was a nightmare because the meatheads would stand around and scream for hours, and the staff does nothing, because sometimes they’re screaming with them. When I tried to tell them one of their machines was broken, some rude blonde lady accused me of lying. I wasn’t even using the machine-(no one had for weeks) I was just trying to be helpful. The machine is still broken, and I’m going to Club Fitness, which costs the exact same, but is 3 stories tall with better equipment, a nicer staff, and NO CELL PHONES ALLOWED ON THE EXERCISE FLOORS. Nice to have a place where gym etiquette actually matters.

I have NEVER in my entire 24 years on this planet used «love» and «gym» in the same sentence. I LOVE this gym.
I remember being new to the area and being nervous to come check it out — but all the good Unilocal reviews made me come check it out and my life was quickly changed. The classes are incredible and the instructors I’ve had the privilege of training with are incredible. I started here in horrible shape and tried to get through a cycling class to see if I’d like it. While I did abysmal the first time, Luz chatted with me at the end and gave me some pointers. She encouraged me to keep coming back so I did. I realized that when you listen to Luz and implement what she’s telling you, it’s easy to improve and doing the workouts become less painful and more effective. I’ve since been going to the cycling (spinning) class 3+ times per week and practically meltdown if I have to miss one because of another commitment.
I’m here between 3 and 5 times a week and can’t say enough good things about how great it is. Every member is really friendly and I definitely can’t even begin to put into words how fantastic Luz is. If you’re on the fence just come check it out.
Fair warning — just like every other gym under the sun their business is to make more money than just your annual membership fee. That being said, most «consultations» will result in a sales pitch. It’s business, don’t take it personally. If you’re not interested just give an adamant «no» and they won’t hold a gun to your head, I promise.
Another con is that they let you bring a «guest» (wink wink, nudge nudge) only as long as it’s someone who they can deliver a sales pitch to, not your out of town cousin. I’ll be so stoked if they change this archaic policy.

BEST GYM in the Astoria area hands down. Great trainers, location and equipment. I don’t want to say too much about this as I want to keep it to myself. However I highly recommend this facility if you are looking for a great local gym vs some of the chain gyms in the area.

I’ve been a member at the Matrix for a little over a year and every time I come to work out I’m reminded of the great choice I made in choosing a gym. The staff is friendly, the workout areas are spacious and clean, and even at their peak times it’s still manageable to get a good workout in.
Very much a mature, neighborhood crowd. With friendly trainers and employees like Allyson, it’s hard to think that I’d ever be able to find comfort and a sense of «home» in another gym.

Updating my review because I have been a member since September 2012 largely due it its location. This summer I moved to a building that has its own gym but decided to keep my membership here — I couldn’t even think of leaving! Since my first review, everything has stayed consistently incredible — they have renovated the locker room, added more classes and continue to purchase more equipment (tons of kettle bells, bands, TRX, olympic rings, box, boss balls, medicine balls, the list goes on). PLUS, the staff (which always goes above & beyond to help me, from the management staff to the cleaning staff) offers a free guest pass for local residents, so you can try it and see for themselves if they love it as much as I do!

5 stars, yup. I have been a member at this gym for years. I’ve even worked here! I moved away for awhile, came back, and tried out a few other gyms in the area for the hell of it. Call me biased but nothing compared to the Matrix.
This gym is always clean, it is never overcrowded (even during prime time and New Year Resolution season), the staff is helpful and approachable, and you get what you pay for and more. They have a relaxing sauna, massage sessions for purchase, and plenty of space for parking. The parking lot can fill up once in awhile but there’s also parking in the shopping plaza upstairs as well as on the street (no meters).
The owner likes to get new machines from time to time, keeping up with all the latest workout trends. They have just renovated the women’s locker room and it’s looking great. I like to do my own workouts but I also enjoy taking fitness classes and all of the instructors are fantastic. Both the trainers and instructors are knowledgeable, energetic, and motivational.
Both staff and members tend to stick around for years, which I think says a lot. Many people know each other on a first name basis. There are other gyms in the area that seem more like spas or places to see and be seen, with people having 30 minute conversations between machines, looking like they just left a hot date. This gym isn’t like that. People know each other but they go to actually get their workouts in.
What else can I say? I love it.

My second home :) the staff is friendly and this is a really clean gym. Would recommend it but i don’t want it getting crowded.

I have been a member at Matrix Fitness Club for over 2 years and it is by far the best gym I have ever been to. The gym has a wide range of equipment, towel service, juice bar, free underground and above ground parking, and is spotless. You will never find the weights or machines out of order or accumulating dust. And last but not least the staff and trainers are super friendly and very knowledgeable. The owner is one if the nicest people I ever met and if you have any questions when you visit the gym ask for Allison, she is very helpful, courteous, and professional. I will continue to be a member at Matrix Fitness Club for a very long time.

One of the best gyms I’ve ever been a member at. Great staff and it’s always very clean and taken care of. It has all of the equipment you need, including a prowler, and is quite spacious. The parking is also a huge plus if you need to drive.

I was a member of Matrix for about the year. everything was okay until I wanted to cancel my new membership due to a relocation.
The owner and the manger (very rude lady) gave me hard time until the agreed to terminate my membership. I was told that I need to provide a utility bill showing my new address. Unfortunately, I didn’t have one since I just moved. I provided multiple documents showing my new address, but they still refused to accept it. Long story short, they kept blaming the billing company, claiming that they are the reason for the delay of the cancellation.
Finally I ended up spending more money in order to open a new phone line at the new address. Only then, they finally agreed to cancel it after they charged me 50 $ «cancelation fee». Important to mention that my new membership hasn’t even begone at that point.
Once again, the rude lady and the owner blamed the billing company for the 50 $ charge. A few days later I called the billing company by myself, and I was shocked to find out the I was tricked by the manager of Matrix. I was told by the billing company that cancelation issues, are out of their responsibility, and they don’t really deal with member cancelations, or cancellations fees. In other words, they didn’t charge the 50 $. That was all one big scam of the owner and the rude lady.
Honestly, the gym is okay. but the only reason I wouldn’t go there is because the people who run it are cheap and greedy. The lady who’s considered to be the manager there, tends to forget that she is just a manager of a local gym. She is very arrogant, disrespectful, and has no costumer service skills, whatsoever!
The only reason I give it 2 stars is because of some of the nice staff members who work there! otherwise I would give them one solid star!

I’m not even certain why I am giving the gym 2 stars. I guess it’s for the friendly staff up front.
I joined the gym back in February on a month to month basis. I had surgery back in June and tried to freeze my account. They did freeze my account BUT I was advised that I would still be charged for that month and given an extra month and the end of my membership. I didn’t make a big deal because it was 1 month.
Going forward, I went in today with a letter from my Dr that it is unknown when I will be able to work out again because I’m being treated for an injury to my neck and shoulder. I was told by the employee that I spoke with that since I have a month to month that I would be charged for 1 month to cancel the membership and that a manager would call me.
I just got off the phone with the manger a little while ago and I am beyond disgusted in the customer service. I was not only told again that I can «freeze» the account but that I will still be charged every month and that I have 5 months remaining on my membership. Interesting since it is month to month.
I asked him if in January would I be reimbursed all the money since I am more then likely moving to New Jersey and I was told NO! That I can only transfer it too a friend or family member. Was he serious? Does he think that I would send anyone that I know there, let alone anyone that I don’t! The manager that I just spoke with said that they have Pilates, and yoga classes and tons of cardio machines that I could use. IF I was ever able to make a class due to my work hours what part of me not being able to work out did he not understand. Safe to say this place is beyond money hungry.
I will say that they are a well equipped gym. The bathroom and locker room are typically always clean. However, aside from the front end employees the rest of the staff is not friendly at all. With the exception of 1 female trainer who smiled in my direction 1 time in all the months that I have been going there. The rest are frumpy and not welcoming at all. I also never received the free training session that I was told I would when singing up. I never made an issue of that because I felt it would be uncomfortable anyway since none of them seem to use their mouth muscles to smile.
I really hate to write such a harsh review but maybe if there would have been an attempt at working something out I would have felt different but right now I have a terrible taste in my mouth for this place.