Lincoln Limousine

I had a fantastic experience with Lincoln. I initially received quotes on their site to/​from JFK and LGA, and the pricing at the time of booking was exactly what I was charged upon completion of service. Both drivers were friendly and courteous, and, best of all, right on time for pick-​ups both at my home and at JFK, even though one of my reservations was completely last-​minute. I would highly recommend Lincoln.

Had a good experience reserving a limo, with meet & greet service at LGA.
I initially got pricing online from a representative. Very competitive with other limo companies.
Called the next day and worked out details by phone.
An invoice was sent to me with the ability to use PayPal for payment.
Family member was greeted at baggage claim and driven to Manhattan.
Highly recommended.

I called several limousine companies before I luckily found Lincoln Limousine. From the moment Miriam answered the phone, I knew I had found the right place. Not only was I greeted by a professional, friendly, courteous voice, but she assured me that they could accommodate my 91 year old dad, his wheelchair and nurse at the best price! Miriam’s motto of «no problem» put me at ease and I will gratefully use them as my limo company from now on. Try them, you will not be disappointed!

Looking for a more convenient & comfortable alternative to taxis or Über, the Mr & I chose Lincoln Limo for our JFK transportation
Picking up from the airport was a breeze. Reservations were placed a few days before & we were called back immediately to confirm — after arriving at JFK, we called as we were at the luggage carousel & within 10 min from our exit, the limo showed up
The way back to the airport wasn’t as much of a breeze — we called 15 min before our scheduled pickup, just to let them know we were ready whenever they were & were advised they were about 5 min out — hey, great… but that turned out to be 30 min as the driver was stuck in traffic. No huge deal as we had baked in enough travel time to still make the airport in plenty of time but lucky thing we had planned for «unforeseen delays»
Costs were completely on par w/​the competition…& even a few dollars cheaper than Über & taxis estimated. Sure, they advertise $ 50 but note that does not include airport surcharges, tolls & a 20% tip… but also note that you’ll be paying these additions on top of all the other «flat fare» advertisements as well… including the $ 52 flat fare from a taxi. For us, the final total came out to something like $ 72
And for a clean, smooth-​riding car w/​working A/C…have to say I’m a fan

BUYER BEWARE. These people are shifty. I reserved a car for airport transport for my parents thinking the rate was $ 50, as advertised on their site. No other fees were disclosed until after I reserved, when the total came to $ 82. I emailed them to cancel, mostly pissed at the lack of transparency. They called my dad to sidestep my cancellation and confirm with him. I followed up with them again telling them that I had made the reservation and that I wanted to cancel it. Here’s exactly what they wrote back to me:
«Hello, no problem we can cancel the reservation for you but it will be $ 15.00 cancellation fee since we are already confirmed it with [your dad], so please let us know, thanks again
Kind regards,
Miriam»
And, here’s their Terms and Conditions as written on their website and at the bottom of their emails:
«By submitting this form you agree that you are the credit card holder, that you are requesting the service above and that you are authorizing lincoln limousine to charge your credit card to cover the fees for the ride. By accepting this reservation you authorize Lincoln limousine to charge your credit card the full fare in case you do not show up at the pick up location without canceling at least 5 hours before pick up time. Please call our toll free number 800−728−2838 if you cannot find your driver at the airport. Lincoln limousine cannot be held responsible for items left in our vehicles, it cannot be held responsible for delays caused by traffic conditions or mechanical failures.»
Nowhere does it mention this $ 15 cancellation fee. I also cancelled with more than 24 hours notice.
Anyway, I contacted them again to cancel while refusing to pay the arbitrary $ 15 fee, after which they again tried to bypass me by calling my dad to confirm with him. If I could give them negative stars, I would. There are many other excellent limo services like Quick Ride Corp or WiroLimo that have great reviews and are the same price. I don’t work for either of these companies, but I want to give anyone who reads this other car services options so they don’t use Lincoln.

My first visit to NYC, but flew into Newark, NJ. My flight was delayed, but Lincoln Limo monitored my schedule and arrived at the right time. The driver texted as I was deplaning and told me exactly where to meet him. He arrived VERY promptly, with GREAT communication, professional and courteous service. As we drove into Midtown, I was so impressed that when he asked about our return I agreed to use them again. Before leaving the car, he had our ride back to Newark arranged (5:15AM on a Sunday). The second ride arrived early at my hotel. Again, extra professional, courteous and prompt. Cars were immaculately clean, smoke free, and the drivers were friendly and informative in answering my tourist questions. Will definitely use Lincoln Limo again!

When I called to order a limo for our trip to NYC in July 2016, the person I spoke with on the phone was helpful and polite. It was so easy to book with them and they were quite transparent with costs associated. When we arrived in NYC, and I called them to let them know we had arrived, they said our van that we ordered wasn’t there but they had another vehicle (a limo) waiting for us. Although it took a while for the car to come (this was likely due to traffic around the airport), he helped us with our luggage and knew exactly where to go. He helped with our bags and was knowledgeable with NYC when we asked questions.
When we got picked up from the cruise terminal, the driver was already there, even before I called for the pick up. He was just wonderful and talked to us about NYC and was helpful. Even recommended we call the airline as there was bad weather in New York at the time, to see if our flight was delayed.
Would I use Lincoln again? Hands down yes. From the minute I booked the car to the minute we got dropped off at the airport, it was great.

Great service. Driver was on time. Car was clean. Ride was very relaxing. Price was as quoted. Would definitely recommend Lincoln Limo.

The Lincoln Limo driver was courteous, punctual and helpful. The car was clean and very comfortable.
The online reservation system was easy to use.
I was very pleased with their service and I would definitely use their service again.
I am surprised that so many others had difficulties.

Booked pick up from LAG airport. Got our luggage called company & within 10 minutes the towncar picked us up. Took us to midtown. No complaints. 42 plus tip.

The worst. Do not book unless you want to wait over an hour after you land and still no show after numerous promises of «5 minutes». We gave up and took taxi.

It’s tough finding a good car service in NYC — Lincoln became the third service to end up on my permanent never-​use-​again list after a recent car ride back from Newark became a total debacle. The driver showed up on time, which wasn’t the issue; the problem was that they had absolutely ZERO idea of where they were going. It became quite apparent how frantically he was looking at his clearly-​broken GPS (which said we were 700 miles from NYC) that he didn’t know what to do… even though if you follow the signs, it is very easy to get from Newark back to the city via either the Lincoln or Holland tunnels. As he started driving towards downtown Newark (not necessarily my idea of a stellar time late on a Monday night), I had to pull out my GPS and direct him back to the city myself.
What made it more frustrating was that he could not care less about where we were actually going if he tried, and his car was in the worst condition I have ever seen a pickup car in — the interior was dilapidated, the oil and tire pressure alarms went off with a good amount of regularity, and he stopped wearing his seatbelt at a certain point because he forgot to put it back on after paying a toll… via cash (every other car I have ever taken to an NY airport has EZ-​Pass). After getting home eventually, I put in a slightly irate call to the dispatcher, who of course didn’t give a damn because he’d already taken our money and had no further reservations. What did happen, though, was that my wife took the driver’s info and then filed an official complaint to the TLC. Lincoln (or the driver — apparently, Lincoln simply contracts out their work, which makes them a really, really crappy version of Über) ended up pleading guilty, which gave me perverse satisfaction but, of course, it didn’t mean we got a refund or anything in particular that would have made us whole.
So…yeah. Don’t use these guys. They don’t care about the quality of their employees, the quality of their cars, or clearly the safety /​well-​being of their passengers /​customers. I think I finally understand now why maybe paying the extra $ 30+ dollars for a car to the airport is worth it — that appears to be the base price for comptence to drive to the airport, even though I could make all these routes since I was a kid (I may not have been tall enough to hit the gas pedal, though).

Although the reservationist was pleasant and eventually seemed to share our frustration, this did not offset the fact that the driver simply did not pick us up at Newark. Apparently he did not know the layout of the airport, couldn’t find us (at the location they gave us, mind you) and just decided to leave. This was not conveyed to us until we’d stood in the cold for 45 minutes, called them 4 times and been on hold for what felt like forever. Then they just said «sorry I guess you’ll need to find another ride» leaving us at the mercy of the cab stand to get to midtown. Geez.

Unethical to say the least. They quoted $ 85 from Locust to EWR — it’s on their website and they verified it in email. Then, a very rude woman called the day before and added over $ 25 to the fare stating that the car has to go from NYC to NJ that day and that I’m responsible for an extra fee, and I think, tolls. I complained about this, so she just said, «OK, I’ll cancel you then.» But, I really needed the car, so I grudgingly accepted. Luckily, I found a reputable car company near Locust, and cancelled Lincoln. What a mess. I did not need more stress before traveling. Stay away from this company.

If zero stars was an option, I would absolutely give them that. I found this company online and saw what i thought was a great rate to LaGuardia. I requested a quote because it seemed too good to be true… I decided to give my east coast cynicism a rest and book anyway. AFTER booking I received a quote that was nearly double what the website stated. A woman called to confirm my reservation and said that because I lived on «200 and something» and was «near the bronx» (note: I actually live in Manhattan), that they had to charge me $ 50 (when the website’s stated fare is $ 37 for a sedan to LaGuardia). I grumbled and confirmed the reservation. Less than an hour went by and I decided, what the hell, let’s try the M60 instead. I called to cancel my reservation (note: the email confirmation stated that cancellations had to happen at least 3 hours before the reservation, when I called to cancel, it was about 6.5 hours ahead of time). This woman proceeded to tell me that because I was leaving in the early morning, the driver had already been dispatched and there was no way for her to get in touch with said driver to cancel. Malarky. After going round and round about verbal confirmation of a reservation versus their STATED CANCELLATION POLICY, she said she could cancel for a $ 25 fee (which is a matter I will be pursuing separately). WHAT?! Really. At this point, I was so annoyed that I accepted the fee and hung up. Stay away from these crooks. If I’ve learned anything from this experience, it’s this: if a business’ website looks shady, they’re probably a shady business.

They over charge, pure and simple. They agreed to one rate on the phone and then changed the rate the next day. Plus a 4% credit card fee. Not trustworthy as a company, and not worth the hassle. The driver was pleasant though.

I would give zero stars if I could! Reserved a pick up on ues to JFK in advance. The driver calls to say he would be 5 – 10 minutes late. Fine. Then 5 minutes more… Then 40 minutes later he said he’s not going to make it! I don’t know how they stay in business. Completely unacceptable service.

5:30 AM Pick up was exactly on time.
Driver called from downstairs to announce his arrival.
Pleasant ride to the airport.
Very professional service at a great price which does matter to small business owners like me.
Give them a shot.

So far not so good! Fortunately I allowed 3 hours to get to the airport. They were kind enough to call and say they would be 15 minutes late. So far they are 30 minutes late. Give yourself enough time! I will up the rating if they ever show up. Credit card was already given including 20% mandatory tip. Lesson learned!

This business is a joke! I work for a corporate office and we were looking for a new car service company for our executives that we can use for good.
I called them asking to speak to someone that may handle corporate accounts. The guy I spoke to said that they don’t do any billing after the service was provided. Either we have to pay upfront or put a large deposit down. His words «what happens if I give you good service, good car and then no money?» What! I have never heard of any company that does not at least provide a satisfactory service first before charging you a dime. He then goes on to say «that’s why we’re in business right? For the money». Wowww. How are they STILL in business?
They obviously ONLY care about money. STAY AWAY.