Jumping Bulldog

I do not recommend this place at all.
Brought my dog to be boarded twice in two weeks. I had used them before when I slightly desperate and looked past the smelly, dirty boarding facility knowing that I didn’t have much choice. Then because my dog seemed to be fine I used them again but asked for my dog to have a bath when I picked him up which was scheduled for 11am. When I got there to pick him up the lady at the front said «oh he’s not ready, he’s not scheduled until 12 and he hasn’t even been brought up yet.» I said it was 12:30 so I had to wait for everyone to stop chit chatting and for them to work it out. She apologized profusely and gave us a free wash. My dog was still wet when they gave him back to me. But this was hardly an incident compared to the next time.
The next time I brought him was because I had lined up a friend to watch him but he had a hot spot and needed to be administered a steroid which made him pee a lot so I didn’t want him to go in their house. I called the facility and they took him however THEY DIDN’T ADMINISTER ALL OF HIS MEDICATION WHICH IS WHY I BOARDED HIM IN THE FIRST PLACE. I put very very clear directions in his bag. In fact, when I got there and saw there was still some left I asked why? (It was literally already in the pill pockets and it was one per day, how hard is that?) And the girl said, we just kinda look through their bags and see what they take. Well, no. Totally unacceptable. Been waiting for a call from the owner Tania since then. That was Thanksgiving. Incredibly scary that they don’t actually care for the dogs. I could have had any old pet sitter do a better job yet, I payed $ 250 for these people to take care of him (which they didn’t). Extremely disappointing.
Tania,
I cannot figure out another way to contact you. I’ve called several times before this review went up and was told you knew about it, had my information and would get back to me. I dealt with the same woman every time though I can’t remember her name. Please give me a way to contact you directly and I’d be happy to tell you everything.

I usually visit this place on Saturdays as my second option due to the fact that I used to live in the area and I used to take my brothers dog here. I have one closer to home which is way more convenient and way cheaper by the way! I usually meet Amanda who is really nice and the groomer who looks after my dog is a guy with dark hair (can’t remember his name). My dog loves him and he always looks great after his groom!
Last week I couldn’t get on on Saturday so I went there on Monday and met Diane and Julie!
First of all, I called Saturday, Diane said I needed to send in my pets health records — done that. Told her if she hadn’t received them that she should call me and let me know — didn’t do that.
So I get there Monday and she asked me for the health docs, told her I spoke with her on Saturday and explained our agreement, she told me that she wasn’t working so that couldn’t have happened! I said something else to her and suddenly she remembered everything. Long story short, slight bit of inconvenience, which is fine but her attitude sucked!!! I asked her when I was leaving if she would call me when my dog was finished and she just grunted at me, then when she did call me to say he was done, she just shouted down the phone ‘pick up’!!! Seriously!!!
And then there was Julie… So my dogs ears were extremely matted, she said straight off the bat, I need to shave them, I begged her to do whatever she needed to do but not to shave them. She shaved them!!! I was so upset after this! I understand that she had to do what she had to do but I know if that was my Saturday guy, he would have done everything else to avoid it. I’ve brushed the knots out of his ears myself with a bit of patience! I assumed when I would be paying $ 70 for a groom that she would do what I ask. Obviously not!
I’m extremely upset with the salon and their ‘who cares’ attitude, I really don’t think I’ll ever go back again! And this place is a whole $ 30 more expensive than my local groomer in middle village, outrageous!

After having been a customer for several years at this storefront I was harassed by the store owner over a billing dispute because of an out of date credit card on file which simply needed to be updated. The owner, Tania, however had all sorts of stories made up when in reality the store clerk could not process a promo code on the day of my grooming session, and took so long trying she said I could go and she’d bill me with the card they had on file. No discount was ever applied.
Despite claims to the contrary I received ONE phone call and responded within the hour. In the interim the owner sent me a flurry of nasty text messages. When we finally spoke she admitted she had the wrong information but made no attempt at an apology.
There were several ways to have handled a mix-​up like this but Tania chose to be completely unprofessional as other customers have noted. See other other reviews for yourself. It’s no wonder groomers I have loved have up and quit.
As an ELITE Unilocaler I do my best to post informative, honest, and positive reviews. In this case I only hope my review will help others avoid a bad experience. With all the options out there I suggest you take your business where it will be appreciated. I know I will.

i don’t even know where to begin. the place is so small, they dragged my dog downstairs and she was shaking. everything i asked the groomer to do was not done. she had hair sheeding all over the place and she looked the same when i picked her up. when i saw her she was still shaking. she has been groomed for the past 3 years and she has never ever reacted that way before. the groomer mistreated her. then they have nerve to charge $ 75 for grooming. that’s just insane. i have never paid that much money to get my baby groomed. espically the service was horrible. the owner was nasty rude and very disrespectful, she told me she doesn’t care and to get out. i dont even know how shes in business. my dog is my baby and i would never bring her back there ever again. i don’t trust them. just discusting.

I’ve used Jumping dog 3 times and each time my pomeranian has come out fantastic!

Poor service! Always over charges us for grooming services. Our dog is 4.5 lbs and they always charge for a big dog over 30 lbs. Also, the groomers are very rough with our pet.

My Dash can be quite challenging but he has no problems with the groomer. My little Lion is clean and groomed. His knotty tail is now deranged and thinner. He looks much cooler now and Jumping Bulldog did a great job. Will be going back next time!

Highly recommend. Had my yorkie and shih-​tzu cut here and they were absolutely perfect.
–friendly staff and groomers. Diane the owner is great. They *really* care about animals.
–NO CAGES!!! love the cage-​free set up. The dogs have free roam both before and after their grooming. My shih-​tzu Max gets extremely anxious when he’s in a cage. So to have a place where before and after his trimming session he can have free roam and someone is always there to keep an eye on him (this a big plus for me).
–great selection of toys and treats for your beloved pet.
Couldn’t ask for anything more. Looking forward to go back again!

Terrible. I had heard that Yasid was an excellent toy poodle groomer. Therefore I booked my appointment and purposely confirmed with the woman at the front desk (the owner) (that this was indeed the case. She confirmed that he was excellent with precision cuts — especially with poodles. So I decided to stray from my wonderful Japanese groomer in downtown Brooklyn and give this place a chance. What a mistake. I was early for my appointment which I thought was a good thing. However I waited 15 to 20 minutes for the groomer to come upstairs to speak to me about my dogs haircut. I was very prepared with a picture and had exact direction on what needed to be done. A picture speaks 1000 words right? After meeting with the groomer he assured me he knew what he was doing. Again the owner kept saying over and over again how great this guy was. She even picked out a few flaws that she saw my original photo saying that they would not have any straggly hairs. They would make it perfect! Yay! I thought.
Fast forward two hours.
I walked into find my dog wearing a ridiculous bow in her hair in which the entire top of her head was tied up in a ponytail. I took the hair out — only to find a horrible chop job. It looked like I had tried to attack my dog with a lefty scissors — drunk .
The saddest part is is that she completely agreed with me upon seeing the sad state of affairs that my dog was in. After all the hoopla about how great this guy was. At least I got my money back. But lost two hours of precious time and now I have to try and find somebody to fix this terrible job. Do not go here. The owner is disingenuous and lies about the quality of work they’re able to do. If you have a golden retriever and just need a wash n go this is the place for you. Although quite frankly I would not pay the extra money and would just go to Petco.
If you want quality grooming this is not the place for you.
Terrible!

I’ve been going to this place for a year now. I had to stop going to the other place bc they changed groomers and it wasn’t the same. So I started going here, I was happy to find a place that takes appointments and grooms my dog as soon as I get there… I always know that my dog is going to be ready in two hours. They are always very nice and helpful. My dog gets nervous but the groomers are always nice about it. My dog bit the groomer but they weren’t upset, if anything they told me it’s part of the job. I’m glad I found this place. I also come here for their amazing organic treats. The price for grooming is good. I bought clothes for my dog here as well. They have your records on the computer so they are organized.

For our very first time we took our dog for nail treaming and it turn out that the leight was not long enough, kindly the groomer treamed only two nails in 45 seconds but still we were charged 50% of the of the service. Not a really good first impression.

I can’t say enough about how at ease both Tanya and Amanda made me feel at JB. And not only my ease, but my main man, Russ. Everything in the store is holistic or certified organic. And the best part — nothing is overpriced. Tanya even assured me that, as a recently dog adopted human, I didn’t need to buy everything at once. Just little things as I go. I truly appreciated her honesty, her care, and her personality. I’ll definitely be going back for all of my pup needs and will be checking them out for dog boarding and grooming. You have to check it out! Bring your pup. They are the best.

Awful place! Never take your pet there! I took my puppy there and the groomer pinched my puppy in his anal area or squeezed his anal glandes without being qualified. Next day i had to take him to the vet because my puppy had a major inflammation. What they could have done without my knowledge was to squeeze the anal glandes. I would like to mention that i asked if i could stay with him and they said no… So i have no ideea what they did and didn’t do. I had to give him antibiotics and apply a local treatment for 10 days. The bill for the vet was $ 150. When i went back to the grooming place, Amanda the sales person told me that it was a pre existing cause like she is a veterinarian. Later that night, the owner called me. She was extremely rude and she told me that she would not refund anything. I had paid $ 70 and i had tipped the grooming lady $ 10. An asian women (never leave your pet around her). Very unprofessional and bad business. She could have at least try to manage this situation in a diplomatic way. Very very rude. Completely disappointed. The one who encouraged me to go back and ask for a refund was my Vet. I would never ever recommend this place to anyone who cares for their pet. I will make sure i’ll let all my friends and acquaintances know about my bad experience and the unprofessional people that work there! I will make sure to file a complaint with the Better business bureau!!!

Tania. You’re completely misleading the situation. You did not say you would pay for the cat’s vet bill nor did anyone point out the cut on our cat’s neck. My husband specifically asked if you still had the same groomer. He was told yes while making the appointment and then the day he showed up it was someone else which he may have balked at had he been told the groomer WAS A NOVICE WHO WAS GOING TO GIVE THE CAT A HAIRCUT BY HIMSELF. Isn’t it common sense to have two people (one to hold and one to cut) groom a cat? Our cat has been groomed since she was a year old. She is now six. This has never happened. She has never been anxious. When I called you Memorial Sunday and explained the vet bill you said it was not you’re problem. You preceded to tell me how much money you lost due to fixing our cat’s haircut that you’re groomer messed up in the first place. Finally, if you really did offer to pay the vet bill the day of the incident why did that offer not stand a couple of days later??? This establishment used to be great but we will never take our cats there again. As for the dog who was in a choke hold, he was the huge dog who was barking when I brought my cat to get her haircut touched up. You know, the one who you lost money on as well.

Do NOT take your pets here. After explaining to the owner Tania how dissatisfied I was, she hangs up on me and then, to add insult to injury, she texts me with a nasty message. Such unprofessionalism and low class from someone that I just paid $ 119.00 to!
I told the groomer and girl at the desk it was the first time my cat had ever been groomed. He was a beautiful long hair Siberian who had matting on his underbelly. I thought I’d treat him to the whole package, a bath, removing the matting, nail clipping, etc. The girl at the desk assumed I wanted a lion cut, which she never explained what that meant or what it would look like. Since I explained what I wanted, I just went along.
After two hours, my cat still smells, there was NO Bath, they just shaved his whole body without my permission!!! He looks terrible. I paid $ 119 and now me and my kids want to cry! No one told me what a Lions Cut was, and when I told the owner how we felt, she told me she wasnt gonna do anything for me because I «asked for a Lions Cut» How can I ask for something I never even knew existed? and then her attitude just got worse. She said she has me on Camera asking for a lions cut! Unbelieveable.
Bad service, terrible customer service and then personal insults. This matter is going to the highest level I can take it. Dont take your pets here, who knows what that basement where they take our animals to even looks like!!!

Staff was very nice and friendly and I enjoy the cleanliness of the place.
I give it 3 stars because my little Yorkie came back with her face and ears looking not too trimmed. I’ve asked for her to be cut short, her body and legs are but not the face and ears. I’ve asked for her ears to be tipped but it came back looking like it’s just been cut.
I called the day of and they were able to take me in the same day which is amazing. However, they said it would be an hour and it took them close to 2 hours. Not a big deal to me since I work from home and can pick her up at any time but it’s nice to know if they will take a bit longer.
I did pay $ 55 for her which is not crazy pricey but it is on the higher end.
But she does smell amazing and the staff is wonderful human and cats. I loved how the cats greeted us at the store.

Went by to get my pit bulls nails clipped. I didn’t have an appointment but the groomer came out and took care of my dog quickly. He hates having his nails clipped and they were able to do it without much fuss at all. Cute store, nice staff.

The only reason why I would give a 3 stars, is not because of the lack of courtesy, bad grooming, or anything like that. I can only give it 3 stars because of two things that I think should be looked into a bit. Now I brought in my 6 year old poodle mix Sammy today for a clean up. Ears, nails, cut, bathed, sanitary trimmed, all for 80 bucks. I think the price is pretty good considering how badly he needed it. From the moment you walk in you just get a really good vibe, from the doggies there already to the who ever is at the desk (I believe it was Amanda). My dog had no issues with the resident frenchie, or the little doggie that was there waiting. I was asked for my vaccination papers (great start), waited maybe a few minutes to speak to the groomer there (also a woman) discussed what I wanted done and dropped him off with his 2 buddies. I came back to him wagging his tail and his friends clamoring over me and him. By the way he acted I could tell he enjoyed himself and he smelled so good and was so soft. I am very pleased with how he was groomed and will definitely be back to have him groomed again (hopefully with a puppy cut: D). I paid with a gift card and my debit card (so glad that I wasn’t given a problem in using 2 cards to pay his visit)
Now for the cons, which aren’t really a deal breaker for me exactly but may be helpful to other potential customers.
The very first thing is when you come in you enter a little area as you would at a dog park before you enter the store (a really great addition I would say to avoid runaways or overly excited doggies from trampling customers) and I kept Sammy on his leash because I wasn’t sure I could let him off yet. I was informed I could and so I did. As much as I love happy doggies, the frenchie was overly happy. He climbed on me (and my purse fyi to anyone who carried treats for their doggies in it and really love their bags), my bag, and Sammy. Luckily Sammy is used to this and was very nonchalant about it. If your dog is territorial or nervous I would say be cautious because its off leash in there and it would horrible if there was a fight between dogs for over excitement. I didnt mind being jumped on but some people might.
Lastly the lack of medium and up sizes in clothing/​accessories/​misc items that I could see for the brief time I was there. At a glance you think «this is a small dog store» which could throw you off if you have a dog my size or bigger merchandise wise.
All in all my visit was great, was called back after leaving a voicemail, called to pick Sammy up, and he was in a great mood. Now he is sleeping like a baby.

It is great to know that there is a place close to home where my pup can go get a cute cut…
I hate pink, but they made pink look fabulous!
She made pink look Hot again.
Thanks Guys!

I love this place on so many levels. I had used the same groomer for 35 years. They were in Manhattan and I guess business wasn’t good so they raised their prices to unaffordable! I HAD to look around Astoria. I asked about experience and ability. I heard a whole lot of BS from too many places. You see, at the time I had 2 purebred AKC dogs. A Bichon and an Affenpinscher. Everytime I got asked what kind of dog that was I crossed them off my list. The Jumping Bulldog not only knew, but the groomer knew.
I have since lost my big boy Bichon and now I get to really spoil my little baby girl. Whenever I ask The Jumping Bulldog if they carry this or that, I get the same answer. It’s either a resounding, of course, or I can get it for you within a week. Whether it’a a Wysong or an Acana or a True Chews product, I can get it there without having to buy online and pay shipping charges.
But, my very favorite part of The Jumping Bulldog are the people. They are all a very caring group of folks. And the owner, Tanja, is one special lady. She shows her caring on her sleeve. She and her staff go out of their way to please.
I luvs The Jumping Bulldog. Can you tell!