H&R Block

Already stressed out about my eminent exam, the last thing I needed is more elasticity to test my patience. My exam was scheduled for 9am, but nobody from the office came downstairs to open the front door for us. We called the H&R main office and the representative was not helpful. Nobody from the H&R Block staff came downstair, despite knowing the fact that three people were scheduled for a 9am exam. Eventually, an employee of another office from the same building came into to work at 9:20am and we finally got in. As we arrived, the staff did not apologize nor acknowledge their fault. Two other test takers and myself were stressed out about this situation and tried to calm ourselves as we did not want this misfortune to ruin our test mood. Very unprofessional.

The most unprofessional experience yet. I show up at 12.55 for a 1.00pm appointment and am waiting until 1.10 when a lady walks in and asks the receptionist whether I am waiting for her. On hearing so, she comes over shakes my hand and tells me she just picked up lunch and can only see me after.
From the looks of it it didn’t seem like she knew the slightest thing about taxes but I was pretty annoyed.