Golden Touch Transportation

Horrible service! Was set up for a 5 pm pick up and once again the dispatcher did not dispatch the ride til 5 pm now I’m late 35 minutes ! Second time this has happened!

They were a no show on a prepaid airport pickup. Called after waiting at baggage and said someone would be there in 15 – 20. Waited another 1.5 hours and finally gave up. Do not use them they will not show up!

NEVER USE THIS SERVICE!!! I can’t stress enough how terrible this transportation service is. I booked a big van for 16 people following a soccer game. The driver was 15 – 20 minutes late. When he arrived, my fiancé (who had just played in a 90-​minute soccer game), asked to turn on some music. The driver accused him of being drunk, told him to close his mouth, that this was his van and there would be no music or talking for the duration of the trip. We immediately got out of the van.
This isn’t even the worst part. The incident occurred on August 16^th. I was told I would receive a refund in 3 – 5 business days. It is now September 4^th and I STILL have not received my refund of $ 264. I finally spoke to the person with whom I booked the service who had NO IDEA that this even happened!!!
What a completely terrible organization from the drivers to the accounting & customer service departments.
Save yourself an uncomfortable experience, your money, & your sanity and DO NOT USE THIS SERVICE!!!

last week i had a very hostile encounter with one of their drivers. who thought making an illeagl uturn at main st was wise. the driver then drives on the sidewalk and damn near hit me!!! i look back at him and shout at him. what are you doing??? he then flips me off! so hey in turn i flip him bac off and shouted back that i was gonna report him. i go to my desinanted place of business. he then turns back pulls up towards me. starts cursing me out. saying to say it to his face! i didnt hit you thought! and keeps on. driver 196!!! are you bugging out!!! next time i see you and you do that nonsense again. im calling the cops on you and reporting the company. best wishes

Let me be clear that the only reason I have given this company 1 star is because 0 stars is not an option. Our group of 15 people boarded our pre-​booked bus. Within 30 seconds of getting on the bus, the driver very rudely told us «Keep your mouths shut until we get to Manhattan.» We couldn’t believe he was serious, and thought he might be joking. We were speaking in normal voices, and he immediately followed up with «Shut your mouths.» The driver accused one of our group of being drunk, to which he replied «I just played a professional soccer game for a stadium full of people — I am not drunk.» We immediately decided to not drive with this person who clearly was not reasonable. The driver was aggressive towards us and used offensive language. We had multiple people call the company to complain, including myself, and report the drivers of bus 1718 with the license plate of 28 690-​BB (NY plate). I very much hope the company takes disciplinary action because this is completely unacceptable. If you book with this company, make it explicitly clear that your driver will not verbally accost you, and get their names to protect yourself. We ended up taking Ubers back to the city which was, as expected, a lovely experience.

Highly disappointed as the greeter no showed to meet myself and my infant. After calling the service line the operator told me the greeter was not able to be reached but I could take my luggage and baby and meet him at his car when he arrived. This was almost an hour and half after my scheduled pick up time.

My husband thought it would be a treat for me to arrive at JFK and have a limo waiting to take me to Times Square. It was my first trip to NYC and my first limo ride. I arrived to find NO one with an iPad with my name. It was close to midnight, and since it was supposed to be a treat, I had no email or any # to call. So after walking back and forth around my terminal to make sure there was no driver for me, I shrug it off and waited 30 mins in the line for a cab. Given that they no-​showed for my trip to the hotel, I figured the whole reservation was botched and I arranged for alternative transportation from the hotel back the JFK, 4 days later. After I was almost at the airport, my cell phone rings and the driver says he’s at the Westin waiting for me. OK — so he’s already over 30 mins late. Others who used the service said that they usually text the mobile # they have about 1 hour prior to pick up — so I didn’t get that either. In any case they do not want to refund the close to $ 300 for this NO SHOW experience. And they blamed me for not calling when the driver was not at the airport.

We used Golden Touch for my bachelorette night out in NYC. Couldn’t have been a better choice. Our driver was Camilo and he was a blast. Definitely request him if you’re booking with Golden Touch.

I used this company several times because they are affordable for their service. The drivers always know the quickest route in traffic jams. I have never been late.

Wonderful clean car and polite driver from golden touch transportation. I appreciated the light conversation and smooth drive through NYC and arrived on time to the airport. Much more affordable and comfortable than the airport taxi (yikes)!

This company sucks. The dispatch lies, and the drivers lie and don’t care. I called 6 times confirming my pickup… An hour late!
When I got downstairs their driver was there for another pickup and I asked him to call since they were 10 min late. He said he called. 5 min away. He left. 5 more calls and 50 min later the car shows up.
The driver then pulls over on a busy expressway because he thought someone bumped him miles ago. Not much to be done now buddy, except get us rear ended and delay us some more!
Incompetence!

The Westin, Times Square concierge referred me to this company, so I thought they would be reputable. I prepaid $ 306 for round trip transportation from the EWR airport to our hotel. We arrived around midnight and our driver was not there… I called the number on the confirmation email in case your car is not there. No answer. So frustrating… eventually on the third phone call, someone answered, and a car was there albeit 45 minutes late.
I let the Westin concierge know about our late night trouble with this company and he was upset that this happened. He called the company twice on our departure day to make sure they are on time… and they were. However, I will never use this company again, and certainly would not pay their premium price. The seats were hard, just like a cab, and they are not reliable.

Old, run down cars and unfortunately, quite often, rude drivers. The company I work for hires Golden Touch regularly to pick us up at Kennedy airport for a drive to Manhattan. Last time the driver even had us loading our suitcases by ourselves into the minivan. Every once in a while you get a driver who shows a little more curtesy, thats the reason I award two stars.

I would give negative stars if possible. Scheduled airport pickup at EWR. Car was not available on time and customer service just flat lied as to when car would arrive. Bottom line, waited over an hour and a half in the cold before finally taking a cab. The worst!

Our experience with Golden Touch started out positive. They were pleasant to book with and the very nice Sprinter Van arrived ahead of schedule. Unfortunately, when our group set out from Midtown Manhattan towards the airport, the driver refused to use the route we requested. The Saint Patrick’s Day parade was happening and we tried to direct the driver to go around the parade. He refused and turned directly towards the parade route, locking us in traffic for 2 hours. We missed our flight and spent thousands of dollars to rebook our group on a later flight. Golden Touch took no responsibility and refused to issue us a refund. The driver blatantly lied to his superiors about what time he delivered us to the airport. Overall this could have been rectified by the company in several different ways but they refused to stand behind their service. There are other companies in town and I highly recommend using someone besides Golden Touch.

Our company hired Golden Touch to transport us on a trip from our old building to our fabulous new location for a day tour. Golden Touch was right on schedule, managed to get hundreds of people onto the buses efficiently and quickly transported us without a hitch. The buses were very nice inside, both comfortable and clean. Great experience.

I got a shuttle for my guests from the hotel to the venue and back from Golden Touch. They gave me the cheapest price quote and delivered good service. They were on time for both pick ups and the buses were clean. One thing to note was that when I applied for a quote via their website, I never heard back from them. However, when I called, they were able to give me one within the next day.

An attempt to set up transportation between two locations in midtown became an exercise in futility.
Maureen repeatedly asked the same questions over and never answered any of mine. My feeling was she was not interested in our business. I finally gave up and went with someone else. Their price is cheap but in this case, you get what you pay for.
Have chosen someone else and won’t ever bother with Golden Touch again.

Supposively they contract with Super Shuttle. The guy that picked me up was so RUDE!!! He yelled at me for not bring outside, which I was but not informed Golden Touch Black van was going to pick me up instead of Supper Shuttle Blue and Yellow van. Driver was so unhappy with his job he kept cursing when he would hang up phone with dispather.
Horrible experience!!!

I had an excellent experience with Golden Touch Transportation which is part of a contract of sorts with Execucar (part of Super Shuttle). I had a safe and friendly experience with Amid who was a seasoned professional from my drive into Manhatten from JFK. He was promptly on time if not a bit early. He called me just as I had landed, had a sign in the car window with my name on it and was ready for me the second I walked out with my baggage. He was parked right out front… wow can you say feeling like a princess?
I wont think twice about calling them again for future services.