Express

I absolutely love this store! I always end up leaving with multiple items even when I say I’m just gonna buy one shirt or one pair of jeans haha I have a curvy body and it is an absolute pain in the ass for me to find jeans that fit my every curve, but Express always has jeans that fit me perfectly! I sound like an advertisement lol But its so true!
Granted, their jeans are very expensive lol But they last, and I’m willing to pay a lot for a pair that is going to make me look good. So make sure you have those credit cards handy at an Express. I usually end up finding some good shirts too. They are nice and fitted and never look crappy or baggy on me in the wrong places.
I also signed up for the points card and I am on their mailing list so if you spend a certain amount of money you get a large amount of money taken off the bill. The other day I went and spent 200 bucks, and a special coupon I had got me 75 bucks off– so it really is a good deal!
I really do like this location in particular as well. The staff is always so helpful. Every time I go, they come right over asking if you need help and assist you in picking out exactly what you are looking for. Never had any rude sales people here ever. They also move the lines fast at the registers. Nothing but helpful! This location has men’s and women’s clothing.
Highly recommended store and highly recommended location!

Ugly place to shop! The employees here were just on the walkies talking and laughing as if theyre insulting the customers, the white gay guy and tallest fat blonde girl in that place just kept gossiping and all, when there was no one in the cashier! I can just go to outlet and get good service that in this place. The clothes are great but the employees here are not that talented at all!

I don’t know how but this Express has amazing customer service. Every single time I’ve been here, I’ve been greeted promptly and in a friendly manner.
There have been several occasions where either the bf or I need assistance and this store really goes all out to help the customers. I’m not sure why this is so hard to come by now, but the lovely employees here always seem genuine when trying to help. They always have a great attitude, and sincerely apologize even if they’re not at fault.
I normally hate going to retail stores because they’re usually messy or the employees are unnecessarily rude and it of line (Bay Terrace Express, what’s up?) but shopping at this Express is actually a pleasant. Even their clearance section is neat and easy to flip through.
As a retail store, they are clean & organized and the employees are all superstars… so this is really as good as it gets. I a five minute walking from a different Express store and not far from another one with free parking, but I still prefer coming here.

I don’t know what it is about this particular Express, but they have the best service! I am always greeted by every employee that I pass and, if I need help, they’re more than willing to assist with a smile. They make recommendations and help you find sizes. Also, I like that they follow up with you while in the fitting room to see how it fits and if you need another size.
One complaint, however, is about the check-​out wait. Each time I’ve been here, there is a wait caused by the fact that they always have only one person open as a cashier! I understand if there’s only 1 or 2 people on line, but once you see a line building, you need to get an additional cashier to open up. It’s simple and I think, with this minor fix, the service here will be 5 stars.
As far as the store itself, it’s usually pretty neat and they have many sizes in stock. They have the usual Express clothing and rotate it seasonally as per the catalogs and website.

Once express opened on Steinway I was so happy. The sales people always keep the store clean & neat. There so helpful with anything you need form finding a shirt to getting there honest opinions when trying stuff on.

Amazing customer service! I had never been into this location and I couldn’t find the dressing room and an employee came over and helped me out so quickly

Seriously love this store in general but also this one in particular. The buyer is on point let me tell you bc I’ve gone to other express stores and they don’t have offer as much as this store does. I’m pretty sure a decent amount of my wardrobe is from here from leggings (leather and yoga) to coats, gloves, fur vests and sweats! Everything is always on sale which is awesome and if not then become an A list member with signing up for their credit card, everything you spend you gain points which add up to money off of next purchases (I’ve had up to $ 50 rewards).
The staff is always a huge help ! They will sift thru the stuff in the back if you don’t see your size on the floor and they almost always have it which is freakin awesome. I always leave happy. Yea people we get it the lines are sometimes long lol… But how do you expect them not to be when they have all these sales going on and a selection of clothes appropriate for any and every occasion .plus compared to the other stores on steinway (which suck) why wouldn’t this store always have lines lol. Decent mens selection as well.

I only come here b/​c I live in the area. They’re totally well stocked with merchandise & the associates are helpful… but what kills all of that is the fact that there is ALWAYS only ONE register open.
On several occasions I’ve waited in line for 30min, not b/​c it was exceptionally busy. But b/​c there was only one cashier handling a line that wraps around their accessory section & spills into the denim/​sale area.
Hire more cashiers or train your current associates.

I gotta say, I hadn’t been here in years and they have made it a lot better. So props for that.
However, it is just so crazy busy… I came across two very helpful store associates, but the rest were pretty rude and not helping with the ENORMOUS line that was only growing by the minute the last time I was there. They were standing around making jokes and saying they were on lunch before trying to pitch in and help… awesome. Meanwhile, cut to me… waiting in line for 15 minutes, with screaming babies all around. If I didn’t have to return something, I would have thrown my new clothes down and left and they would have lost a customer.
I’d say its better than nothing, because they have a pretty decent selection and I needed a couple of shirts… but take a deep breath for the frustration that may await you.

They recently completely remodeled this store and added an Express Men, and it deserves a mention because the store is gorgeous now, and at least three times as big as it was, or at least feels that way. Way more merchandise and huge sale rack, which I love.
Everyone that works here is really friendly but without being the hovering over your shoulder type of sales associate, which, thank god. I prefer to browse in peace. The only reason I’m giving it three stars is because on two different occasions now I’ve been waiting in line and finally given up, put my stuff back and left because check out is SO slow and lines are always rather long. Maybe they’re still adjusting to the new set up and have more customers or something, but man. It’s annoying.

This place is horrible; I only shop at this location out of convenience as I live in the neighborhood.
The music is too loud, the employees are rude, and it is small so that means you are likely to not find what u want in the size you want. In fact, the last time I went I asked the girl if there were more sizes for denim in the back (after going with my friend who was awarded a size from the back a week before). She told me «no» and walked away! Granted it was early January and they might have been in a bad mood but I REALLY needed those specific jeans for that night. I ended up getting them a size too big and wasted $ 80 because I wore them once.
Also, no men’s section which is weird. They are now closed for whatever reason which is also hugely inconvenient. Hopefully they’re getting the overhaul they desperately need.

I love Express and love coming here, overall the people are nice but I am not in there to make friends just to buy clothes. They have a good selection of clothing although I prefer the one on Madison Ave/​FIfth Avenue best. Overall a good clothing store to have on Steinway.

Disclaimer: I worked here for a few months, so I might be a little biased, but I’m going to be as objective as possible.
Compared to other Express locations in NYC (especially the Queens Center Mall location), this one is so much friendlier, organized, and inviting. Before I was an employee who spent way too much money on clothes here, I was a customer who spent way too much money on clothes here – hence why I picked it when looking for a second job. The store is attractive, bright, and easy to navigate. It’s also pretty small, so they might not have absolutely everything that the larger ones in the city have, but for the most part they are well-​stocked. They just got the lingerie in a few months ago, by the way, and it’s fantastic.
The employees are friendly and helpful, especially compared to other locations where you can walk in, browse for a good hour, and not even have one associate look your way, even if you need help. And don’t be afraid to ask for help if you need it! Express employees don’t work on commission, so you don’t have to worry about them becoming attached at the hip as you continue to shop. The biggest weak point is the cleanliness of the store. The fitting rooms tend to have huge dust balls in the corners, and if you ever ran your finger along any of the bottom shelves, it would come up fuzzy and gray.
Both as an employee and as a customer, the Express credit card was a thorn in my side. They are huge on pushing the card as a way to get customers to come back in and shop even when they can’t afford it. So yes, the employees may annoyingly ask you over and over if you’re sure you don’t want to save 15% (even when you will surely end up paying that back plus more in interest if you aren’t careful), but it’s because they are docked hours and/​or called out by management if they don’t sign enough people up. Here’s an «insider» tip: tell them you already have an Express card but you don’t want to use it right now. There is really not much they can say to that! DO however, add yourself to their email and/​or mailing list. The coupons you will get can be really amazing…$ 30 off $ 75– WHAT!
Another tip– they don’t have a mens’ section here (as I’ve sypathetically informed many a confused-​looking dude), so head to Queens Center if that’s what you’re looking for!