Chase Bank

Nice guy helped me on a Saturday when I had very specific questions about a check I had and wanted to confirm some stuff before depositing it. Anyways, he (this was NOT a teller, but one of the people that sits at the desks across from the tellers…) had not a clue how to help me! He literally called some other Chase hotline with me sitting right there and they provided the most ludicrous info that he passed back along to me without really questioning how absurd and incorrect it sounded. I think he just wanted to get off of work and be done with me and move on anyway. So I said thanks because the guy was nice, but completely ill-​informed. Will absolutely not go back there for help with anything somewhat important!

The people that work at this location are very helpful. I come in to do my business transactions, get changes, withdraw money, etc. even thought there’s only two tellers available, i have noticed great customer services. Both ladies that normally work at the teller are very polite as well as the guys behind the desks. If i have to travel from where i live which is in Brooklyn all the way to astoria chase bank next to cvs or Duane Reade i will. I feel welcomed every time i walk in this place! Amazing staff! Keep it up

i really hope someone in jpm corporate reads these reviews.
im only putting 1 star hoping there will be an improvement.
ive been waiting on the line right now for the last 20 minutes and only 2 tellers are open.
why? because chase decided that new automated teller machines are way to go, so every 5 minutes 1 of the tellers has to come out and explain to a customer how these new machines work (these are not regular atms) stalling the people waiting on the line.
my business is using this branch and i have to deposit money almost every day, customers are always disappointed and are on the edge, especially when there is only 1 teller working in the whole branch during the week, and they have to assist machine customers a well.
tellers are very friendly and know most of the customers by name and you can see that they are overloaded with work. i normally use other chase branches for personal banking and this is the only branch that has 1 or not more than 2 tellers working at any given time…
chase, step up your service.

I wanna give five stars for one person here
Kevin the guy who’s welcome customers to the bank
So nice polite and respectful
Always when I’m at the branch in surprise how nice and helpful he Is

I had a horrible experience here. In fact, it was my worst chase experience to date and I have been banking with them for several years.
I dealt with a woman who was rude, condescending and incompetent. I was so angry and what I needed done wasn’t taken care of so I had to walk to another branch to complain and get what i needed taken care. However, I asked this woman for a withdrawal and not in big bills as I was traveling internationally. I asked in the same way as I did recently when I travelled to Mexico. That teller understood and helped me immediately and mapped out how we could divide the money. This one was rude to me because I didn’t tell her the exact number of bills I needed. I told her again, I was travelling to a 3^rd world country and big bills cannot be used as I probably will not get change. I kindly asked her to help divvy up the money as she sees fit (SHE IS A TELLER AFTER ALL!). Instead she starts handing me 100’s and 50’s. I again, repeat what I said then she tells me that it’s my fault because I didn’t tell her what bills to give me. I TOLD YOU SMALL BILLS!!! Then she gives me mostly 20’s, a few 10’s and a few 5’s but no singles. At this point, I already know I am going to have to go to a different branch because she seems to not be getting the point here. Keep in mind, this is all while she is being rude to me too. Then she asks me to count the money? What the f*ck??? We’re now going on 20 minutes in the branch. I DONT HAVE TIME TO COUNT THE MONEY, I KNOW YOU HAVE A MACHINE BACK THERE. I start to count it but im so frazzled that im not even counting correctly so i lose my patience and tell her I can’t count this, why am I counting this, you are the teller. And she goes «Well…i have a machine» WOMAN USE THE MACHINE THEN!
Then after this entire thing, she tells me she cant put international coverage on the card, that I have to see a banker. And confused by this, I asked, what does that mean? The last time I did this, the teller did everything so I feel like she was just trying to push me off. So she tells me I need to physically sit down with a banker to put the international flag on the account. So I am like okkkkk. So I stand there in the main area, and no one is helping me for a solid 6 – 7 minutes (its not crowded). I stormed out because I have just never experienced such horrendous behavior in Chase before. I marched right over to the Chase in Ditmars as I have been in there before and knew they are great. AND THEY ARE. They took care of everything for me in half the time and with a great attitude while apologizing for the atrocious experience in this branch. Needless to say, I will never return to this branch on steinway.

Overall, a pretty good banking experience. We were helped quickly, the teller assisting was friendly and gave us a better deal than we’d found online (despite some sexist humor I could have done without), and we had everything taken care of in about 30 minutes.

All I can say about this bank, is this is where I do most of my transaction for my banking need but like everyone else, I do more of my banking online.

I never have to wait very long for the ATMs and the service inside the bank is equally speedy and efficient.