AT&T

Friendly personal, but not really knowledgeable of what they are actually doing. Went there 3 times and each time they made a mistake in my order.

Stay away from this store! I went to return a defective car charger within the 14 days and the manager would only give me another charger after I told him it broke on its own.
They didn’t even have it in the store so they will mail it to me. Total ripoff !

Going into ATT is usually a frustrating and confusing experience. I’m an idiot when it comes to my phone, so I’ll say I’ve visited this location more than twice to take care of a phone situation and have always felt like my situation was resolved in the best way possible. My most recent stop in there, I was helped by an associate named Jason… he was so helpful and efficient during a stressful ordeal. Thank you!

Absolutely terrible experience today. I sat around waiting to get a SIM card for my new phone for 45 minutes. There were 7 employees there, 3 of them were hiding in the back, 2 were taking care of one customer and I only actually saw 1 employee with a guest. Oh and one was just standing around in the front. I’m assuming he was some sort of «greeter» but seriously what I needed help with would have taken NO more than 5 minutes. When I asked the «greeter» if he could help me his answer was that I needed to wait to talk with an associate because otherwise I would have to activate the SIM card over the phone which would be «much more of a process.» Well that was complete bulls*** because when I finally just asked for the SIM card so I could do it over the phone myself it was completely simple. The phone call took all of 7 minutes. What a waste of my time. I will never be going back to this location.

Rates are better than Verizon but the entire wireless communications field is a giant rip-​off skimming off your pockets with high rates for signals that all share the same satellite antennas.

Wait time is forever. Not knowledgable reps, every time id come in for help I always get told there’s nothing they can do or get preferred to somewhere else. Yet when I call the company customer service they always find a way to resolve the issue but wonder why it could not be done in the store. The only person that knows what there doing is the kiosk machine.

Most of the reps that work here have no freaking clue what they’re doing. When I bought my new phone, the girl screwed up my entire plan when I specifically told her over and over to make sure she didn’t. Then she charged me $ 400 after I repeatedly said «This isn’t going to cost anything extra, right?» It’s like she was in her own world, where words meant whatever she wanted them to mean. After she blatantly screwed everything up, she tried to charge me a fee FOR HER MISTAKE! Umm, no. I basically laughed in her face. The whole time I dealt with this idiot, I was literally begging other reps in the store to take over so I could leave. I think I was there for 2 hours.
The customer service in this store is complete crap. When I went in to get the Tribeca Film promotion, they had no idea how to do it. Everyone waited hours only to have them slap some piece of cardboard with a microchip on it down and walk away. Myself and other customers stood there waving our phones at this piece of cardboard (the only instructions given) to no avail. When we asked them for additional help they straight out ignored us. We all left the store talking about how horrid their service was. While I have had one or two okay experiences here, I’d say blindfolded monkeys could probably do a better job.

BEWARE! We went to this store to change our plan but we were duped in the process. The girl tried to deflect from our initial intention and we ended up getting extra services that we did not initially want. We ended up paying more than what we wanted because she claimed that we need to purchase a mobile hotspot (extra $ 20/​month) that was a requirement for plan enrollment. I confirmed with AT&T customer support that it is not true. You’re better off going to the other store 2 blocks away. They are on point with their information.

Hate this store. Not friendly at all and the wait is forever to speak to someone. Location is great and that is about it!

Seriously if I had a chance I quid have given negative stars! WORST company ever! No uniformity in info given by cust care, incorrect and false information, overcharging, misleading customers and duping them! one manager had the audacity of reversing a credit issued to me «just to teach me a lesson» for canceling their service within 14days!! i could hear a tone of racial discrimination!! i wish I could sue these guys and their horrible horrendous customer care !

Great service and right attitude. Staff is always there for you and willing to help. Special thanks to Pablo, Omar and Konstantin for their professionalism, cooperation, patience and product knowledge. AT&T should be very proud to have such representatives.

Love this store. The best customer service ever. Always willing to help. They will not let you leave until they actually resolve the issue. Angel is the best.

This is as good as customer service gets.
Went on Saturday evening to this store. Alejandro was our rep and he was extremely patient with us. As we fired many questions about different phones, plans & the process, he explained in a courteous manner while laying it in simple layman terms.
I had my mind on the Samsung Galaxy S4 but still wanted to get an opinion on the others.
Overall we felt about the transaction. When it was time, he even told us that AT&T has a policy of giving a $ 100 rebate if you hand over your old phone. This was new to me. So I told him I would be back the next day. He didn’t push me.
On the way home, my wife kept cursing the customer rep she had on the AT&T store near 34^th and 8^th who just rushed her and didn’t tell her about this upgrade rebate.
On Sunday, I backed up data from both my phone and my wife’s phone (doesn’t hurt to ask, eh?) and went over to the AT&T store. Alejandro took both the phones, completed the transaction and instead of paying the $ 200 upgrade fee, we walked away paying just the taxes.
Overall I feel great about the customer service and the transaction.

I’ve come here a few times to pay my cell phone using the machine in the back. But yesterday I went here because I wanted to change my prepaid plan to a better one. But the guy told me the one I was looking for, could not work one my iPhone, he didn’t know for sure. He said something about the 2yr contract. But when I asked him for more affordable options since other companies had a lot of prepaid plans just for smartphones, he told me in a very polite way to cross the street and choose another company. And that was what I did today, I’m a new happy Verizon’s customer with a better plan and paying less than I’d be paying in At&t.
Sorry about any grammar mistakes.

I love this store for one reason only, the customer service I get from one rep in particular, Alejandro (Alex). I’ve come on a few occasions and Alejandro has always been nothing but helpful! Today I came in to transfer my girlfriend’s number to my account and again Alejandro was awesome! He took the time to tell us all of our options and how we could save a few bucks too. My girlfriend is not necessarily to most technologically advanced person so Alejandro put as much as he could in laymen terms for her. I could have gone to any AT&T store to do this but I came here. Now my girlfriend is the proud owner of a brand new iPhone 5.

I come here occasionally to pay my cell phone using the kiosk machine located in the back of the store.
The staff is very helpfully and knowledgable about the products they sell.
Sorry I can’t offer more details about this location but I really don’t come into the store to often.

Classic story.
Girl meets iPhone.
Girl loses/​breaks [heart of] iPhone.
Girl needs new iPhone stat.
Twist is that Girl also «won» the [heart]beats by Dre speaker.
And they all lived happily ever after.
(by won I mean was given for free. by five stars I mean this transaction went incredibly smoothly and I was in and out the door in less than 20 minutes. they didn’t have the color beatbox I wanted so they delivered it a couple days later.)
The end.

I was initially extremely annoyed with AT&T for delaying my iphone4s order. But my annoyance has nothing to do with this store.
I pre-​ordered my phone, but nearly two weeks passed before my phone actually arrived in the store. I’ve been tracking my back-​ordered package fanatically, and even had the e-​mail alerts set up telling me where my package was, when it was to be delivered, etc.
I got the final delivery e-​mail and simultaneously received a call from the store telling me that my phone came in. Prompt service.
I come into the store to have my phone activated by one of their reps, Trinity. She was an absolute delight. She answered all of my questions about the iphone and showed me some iphone cases that I should consider for my new phone.
If you choose to stop by the store, I would recommend that you work with Trinity or another rep named Michael. I remember speaking with him on the phone and he was very polite and patient as well.

My wife and I went here to get her a new phone because she lost hers. She was with Sprint and I was with At&t. We decided to get a family plan and get her a new phone at the same time. Our sales person, Juan was wonderful. He spent a lot of time with us, helping to move the account, helping to pick out the right phone for her needs without being pushy in the slightest. This is easily the BEST At&t store experience I have ever had. This place is great.

This AT&T store has lots of gadgets on display. The customer desks aren’t usually very efficient so if you need to iron something out, try going during the afternoon or be prepared to wait. They have a payment booth in the back near the iPads. They also have lots of accessories in stock so if you need something, they’ll likely have what you’re looking for.