Astoria Vision Center

Overall had a great experience! The employees were really friendly and knowledgable. Really pleased with the doctors expertise and would go back!

I would not come back unless there was some customer service training done. The office clerk was nice but he turned from having a conversation to a patronizing sort of lecture, which made my wait very unenjoyable. Basic conversation and customer service is asking about the interests and work of customers, and exchanging your own interests and work. Patronization can come off as offensive, when you don’t really have experience in a customer’s job yet you start giving advice and facts about their job when they didn’t ask for any. I was also told that my job field was dispensible, which I found to be very demeaning. My work has involvement with training employees to have better customer service, in order to attract and retain more customers. I feel this same concept is not understood at this office; E.G. because of this incident I decided not to continue being a customer or purchase my contacts or glasses here, and my coworkers would also find it offensive for someone to tell them their jobs are dispensible, and thus that is a network of recommendations and customers lost.

I’ve been going here since 2007 for contact lens prescriptions even though I’ve lived in Manhattan or Brooklyn the last few years. Everyone is really professional and nice. Dr. Soula Economouis is great. It’s a small shop so I’m not sure if they would have the best selection of frames. I buy my contacts online because they can’t compete with the warehouse pricing.

Amazing eye doctor was very helpful and took her time to thoroughly explain everything.
I honestly got the feeling that the entire staff went above and beyond.
I was in and out without any wait time also.

Very easy to get an appointment and they were prompt, which was appreciated. Dr. Economou was extremely friendly and professional. I hate eye exams and she made it painless and smooth. The staff were good at explaining my options for frames and how the process would work. I am very happy and eager to get my new glasses in a week or two.

I was able to get in quickly to see a doctor who was very nice and helpful. The staff also helped me deal with my insurance company and get my contacts quickly, really appreciated that.

Employees seem like teenagers with no experience. I went twice to buy proscription sunglasses and was always told they would contact me with the next step in purchasing. Never happened left waiting for long time. Seems they value more Hispanic customers more.

The wait is absurd! The wait to see the doctor with an appointment was almost 3 hours! Instead of warning me about the back up they told me to wait! I will be Changing my eye doctor after this.

I went to this place against my better judgement because the doctor from my usual location was not in on the dday I needed. With that said the doctor at this location was very pleasant, as was the sales girl who helped me. She was very straight forward didnt push for much extra crap, which would have cost me an additional $ 300!!! that is with insurance!!! Whoa!
I paid with insurance but because of the frames I chose I could not get all of the discounted benefits that my insurance offers (so I was told). Once the insurance processed the claim, it turns out that they have applied all of the discounts and it turns out that I paid more than I was supposed to according to my benefits. They also charged my insurance for extras that I told them that I did not want but I was now made responsible for because they HAVE TO CHARGE for this as it is basically included (???) WHAT?!
When I tried to work this out with the vision provider for my refund of the difference between what my insurance says I am repsonsible for and what I paid, I was told that my insurance processed the claim wrong and I was not supposed to get a discount. Well in the end I returned my frames for a full refund as suggested by my insurance and took my prescription to I-​Sight up the block.

Cheepo place with spacey employees and a doctor who thinks he’s in a 50’s instructional film where the doctors are all overly serious and detached. I came in for a contact lens exam because they told me they had trial lenses and I could leave with them that day. After the $ 50 exam there were no trials in stock. When I got them and tried to order from 1−800-CONTACTS these people never got their fax working so I left town without contacts!
Then when I came back a month later to test a 2^nd trial of a different prescription (which they ordered for me originally with the 1^st trial), those were gone, given to someone else. It would take another week for me to get those trials.
Forget it, pay an extra $ 20 for your exam and never cheap out!