The St. Regis Aspen Resort

I’ve stayed at the St. Regis Aspen several times, and unfortunately, this visit has been extremely disappointing.
I was traveling with a few other folks and while we did check in early, my other two colleagues rooms were ready, and mine was not… luck of the draw!
I was called about 1 hour and 45 minutes later, that my room was ready and I asked if my bags could be sent up as well. When I got to my room, my bags were no where to be found. I called down to have them sent up, and nearly 30 min later, no bags.
I went to the lobby and retrieved my bags and returned to my room.
Now for the best part, I opened the mini bar to grab a soda and was surprised by a terrible pungent odor, and a bag full of left over take out sushi!
The only reason I’ll give this 2 stars instead of 1 is the front desk manager Matt was helpful and courteous. he even offered me a credit for the bar/​restaurant which was great, and much appreciated.
However, I wasn’t necessarily looking for compensation but rather a pleasant stay!
This is the St Regis right?

A fabulous hotel with a friendly, courteous staff who attempt to exceed your expectations. The concierge, Julie, was magnificent and made sure our stay was outstanding — she is a treasure! The Chef’s Club is no ordinary hotel restaurant. It was an exceptional dining experience, and one of the highlights of our trip. BTW, I highly recommend the lamb and the pork chop. The attention to detail and level of friendly service by Mattias and the sommelier, Jonathan, went above the call of duty. If you are seeking an exceptional experience, check out the St. Regis Aspen!

You will not be disappointed by this St. Regis! Beautifully designed and the staff is incredible. Big shout out to our valets Jose and Aaron. Not only do they work to make everything run seamlessly for us, they are genuinely nice guys who always made us laugh! And we couldn’t have planned half as great a visit without Julie the concierge… in fact we didn’t have to plan a thing! From ski rentals to shops and all the fine dining, we just followed her directions! Can’t wait to visit again soon!

Just returned from spending a week there, and I felt like I was in a convention center — it was like the Mariott had already taken over and it hadn’t! Was looking forward to the hot tub after skiing, and I would have enjoyed it if it weren’t a football field away from the hotel. Having stayed at several St. Regis’s before, I was expecting a certain amount of service, and the concierge/​front desk couldn’t seem to be bothered and looked particularly unkempt. There was no complimentary shuttle service to the other ski hills, (we could order a car for $ 35 each way, or take the town bus) and my son who was staying at a much less expensive hotel said that at his hotel is was free as well as a complimentary breakfast. I should have gone to the Nell and paid a little more.

Unfortunately, my very first Unilocal review comes about due to a very unsatisfactory experience at the St. Regis in Aspen. My husband and I are SPG owners and decided to use a very large chunk of our star points to stay 6 nights at the St. Regis Aspen over the Christmas season as a present to our two young children. We were there December 23^rd through the 29^th and although we loved being in the town of Aspen, the St. Regis was a major disappointment.
We arrived around noon on the 23^rd. Our room wasn’t yet available as check in is at 4 pm. This is understandable and we didn’t expect anything different. However, when I asked if there was somewhere we could change for our snow-​cat dinner reservations, we were sent across the street to a sporting goods store. I had to go through our six pieces of luggage in the middle of a sporting goods store and then I had to change my children in the small, dirty bathrooms there instead of changing at the facilities at the St. Regis. Why we were sent across the street, I do not know.
Upon our return to the hotel we discovered our roll-​away hadn’t been brought in. We had to call down to have it brought up at 8:00 at night and wait for 10 min. with two tired kids.
The bathroom sensor light didn’t turn off that night so we had to call down the next day to have that «fixed». They ended up just turning it off so they didn’t fix it, they just disabled it.
The following day our safe didn’t work and had to be fixed.
On Christmas morning we ordered breakfast at 8 am. We were told it would arrive no later than 8:30 am. We received a call at 9 am that they had to make it again for some reason and it would arrive by 9:30. They didn’t charge us for breakfast, rightly so, but we didn’t get it until 9:45 am after waiting over an hour and we had 12:15 lunch reservations.
We were told by the St. Regis staff that there was a $ 55 each way charge for the car service to Krabloonik Dog Sledding and Fine dining, which we had 12:15 pm Christmas day reservations for. We chose instead to take the bus and then a taxi. The taxi ended up being too busy and no cars were available. Luckily the Westin was nearby and they took us, free us charge, in their car to Krabloonik. Upon our arrival, the staff at Krabloonik seemed very surprised to find out the St. Regis told us there was a charge. Apparently, they are supposed to bring guests there, free of charge…
Room service was in our room everyday upon our arrival back to the hotel after a full day of skiing (around 4 pm). We could never get into our room, after being out the entire day, to change and let the kids rest before dinner. Considering the mountains schedule, you’d think the St. Regis would realize that people would be returning to their rooms around that time and schedule housekeeping more accordingly.
Our bathtub didn’t drain on two different occasions. It was finally, after all of this and on our last day there that I decided to speak with the manager, Tyler. Tyler apologized and indicated he would remove the charges to our room we had acquired. I was very polite through the processed and thanked him. Only one charge was removed. In addition, the woman at the desk was rude when I came down to speak to him after he called our room and our reception was bad.
That evening in the hotel lobby, when I asked if a table in the corner was available for the four of us for dinner the woman there said «Wellllll, someone has it reserved at 8:00 pm». I looked at my clock. It was 6:40pm. I told her I was pretty sure we could have dinner and leave by 8. That should not have been her answer to my question. The staff was poorly trained.
I would have spoken up sooner but was trying to remain in the Christmas spirit. We spent a ton of points on this hotel and thought it would be worth it because it was The St. Regis. To say we were disappointed is an understatement.

Came here with my wife for the New Year.
Pro’s:
Loved the lobby ambiance and décor of the room. The hotel was cozy and very atmospheric during the holiday’s. Live music in the afternoon /​evening was a great touch. The staff was courteous, and overall attentive — minus a few hiccups.
Con’s:
Room was a bit small. I was somewhat annoyed that we came back to a dirty room a couple of times and had to call down for housekeeping.
The food in the lobby was sub-​par, and the service was lacking at times.
Overall I would give this place 3.5 stars, and definitely wouldn’t say it’s a 5 star resort. None the less it was beautiful, cozy, and the staff was likely overwhelmed the influx of people during the holidays. Because of this I bumped it up to 4 stars.

Where do I start. What an amazing place. From valet to check out this place was top notch. The rooms are very modern and open. Your tub wall can open up to the rest of the room, which does face the windows. Overall they were immaculate. We didn’t eat at the resort but, we did visit the lounge bar. We had the famous Bloody Mary and were definitely not disappointed. We were them invited out to the courtyard for the champagne opening via a saber. The staff was friendly yet reserved as to give you privacy when it was needed. Room service was prompt and delicious. The location is ten minuets from downtown aspen with all the restaurants and shops you can handle. This is a resort that was worth every penny. We look forward to our next stay.

Wow… Amazing stay at the St. Regis this past weekend. We were treated like royalty. Brought the dog and he was completely pampered. Crazy kid friendly and my daughter was given a welcome bag and teddy bear. Super clean. Excellent, beautifully decorated room… By Ralph Lauren himself. We were given one of 9 rooms in the hotel with a patio and it was huge. Such a great experience. October was a great time to go due to the huge discount on prices. Gets crazy expensive during ski season.

it was a short stay but everything was really good!

This hotel has got issues, got a butler but everything else wasnt special at all

Gorgeous hotel. The staff was incredibly courteous and the suites are something else in beauty and function. Great view of downtown Aspen as well :)

Exceptional service and luxury. Room was beauty and so comfortable. Huge walk in shower. Free transportation provided by hotel. Expensive but you get you monies worth. Deserves each star I gave it.

The most luxurious hotel in Aspen. A true 5 star establishment. Stunning interior décor — contemporary chic luxe. An eclectic mix of fine selections. You can tell every piece of furniture was truly handpicked. I salute whoever ran the renovation. I stayed here last year for Christmas through NYE and this year, 2015, for spring skiing. I had the pleasure of staying in the presidential suite on both occasions. Although there are a few things I can nit pick, like a toaster not being in the kitchen, lack of kitchen utensils for cooking, lack of extra soft down pillows, and maids are miraculously done cleaning in only 30 minutes– very questionable). Overall, I rate it the best of the best for what Aspen has to offer. Love the little Nell’s location of course but lobby presentation is severely weak… Needs a face lift. Haven’t seen any of their suites so cannot compare. This hotel is dog friendly. I have brought my 10 pound Cavapoo to the St. Regis the past 2 years and have no complaints.

This is a phenomenal place with a great location.
They have beautifully appointed rooms, all in varied tones and textures — with deep tub and separate shower bathrooms all in gorgeous Carrera marble.
From the rooms, the cleaners to valet and bar staff or the guy who drives you to dinner in their house car, I found they have excellent service and quality throughout the hotel.
Just try to getting out of bed in the morning, for one. I don’t know if it was my achey ski legs, but that bed is heaven…
The bar and lounge area is a cool place to hang out before dinner, with live music, a roaring fireplace and simply beautiful setting — the drinks are poured well and they can make everything you might want. I recommend their Moscow Mule. Damn.
As for any downside, I find it strange they would charge the rate they do and then also ask you to pay another $ 50 per person to use the steam room? After a long day of skiing, one would expect this to be a staple.
Other than that, its a favorite. Well done.

This is by far the nicest St Regis property I have ever seen. The service was way beyond what I could have expected. Upon check in, I was upgraded to the Presidential Suite for being a Starwood Gold Member, which was a palatial 2000 square feet penthouse. Needless to say, my stay here was one for the books. The restaurant they serve breakfast at is also incredible. I can’t wait to come back here!

«I’ll tell you where. Someplace warm. A place where the beer flows like wine. Where beautiful women instinctively flock like the salmon of Capistrano. I’m talking about a little place called Aspen.»
Upon arrival it’s a great experience, one that would keep even Lloyd Christmas content. From having a bellman greet us as we got off of the plane at Aspen airport to seamlessly, to the concierge being able to secure those last minute difficult dinner reservations at Campo — its «whatever, whenever», but without the overbearing associated modern design of a W.
Out of the best 3 in Aspen– Little Nell, Hotel Jerome and St Regis, this one gets my vote every time. Suck it up and splurge — you will not be disappointed.

Loved every second of our stay at the St. Regis, Aspen.
The property is well-​cared for and the folks who run it love their jobs and their customers. The attention to detail from shuttle service from Aspen airport to the property and back, bell-​desk service upon arrival, evening turn-​down service with notes about the the snow conditions the next day (very important when you are in town to snowboard or ski!) and the well-​mannered staff is exquisite.
The St. Regis Aspen is centrally located in the heart of Aspen. You are a short walk fro the Silver Gondola of Aspen Mountain, shops and restaurants. The world-​renowned Remede Spa and Chef’s Club on property is FANTASTIC.

5 stars all the way! I would give 6 stars if possible.
I highly recommend the suite with butler and turn-​down service.
Remede Spa is also another 5 star experience and definitely my favorite at The St. Regis! Must try the steam room and ice cold dipping pool directly next to the hot tub.
I’m also a huge fan of the hotel bar :)

My goodness, this place is amazing!!! The service was top notch. The room wasn’t very big, but it was plenty for my husband and I.
The bathroom was lovely! I loved the big bathtub! The toilet is in it’s own room which is always a plus.
We were lucky enough to be here for the Christmas tree lighting. So lovely!
The only funky thing is where the hot tubs and pool are located. I’d highly recommend bringing flip flops because it’s a bit of a hike in the winter. I also brought a plastic wine glass so I could enjoy a glass of wine by the pool.

Pretty much as you’d expect from a St. Regis. Overall decent service, reliable (on time) high quality room service, clean and well appointed rooms. My standard room (with two full size beds) was quite small and seemed more fitting for a hotel in Manhattan, not the mountains. Another minor annoyance… my iPhone 5s charger broke and they didn’t have a power cable they could loan me (though I was able to leave my phone to charge with the front desk)… I couldn’t have been the first customer with this need. Bottom line: more or less the quality blue chip experience you expect from a St. Regis, but won’t blow your socks off.