Ticor Title of Oregon

Ticor Title in Ashland handled the escrow and title insurance for my sale of a property in Ashland. The buyer chose Ticor Titile. They have a convenient location on A Street and staff are pleasant. The buyer finished signing Oct. 9, 2014, a few days after I had signed.
On October 14 I asked for in email and received the final settlement documents from escrow officer in the form of a signed pdf file. I sent the documents on to my accountant who was doing taxes for the sale.
On October 20, 2014 I looked at my bank statement, and the proceeds transferred were different than the amount in the settlement documents.
Again, I wrote an email to the escrow officer to explain why the actual bank amount and the amount in the final settlement document were different.
The answer along with an updated settlement document was «the previous one did not have enough interest paid to the lender and this was caught prior to sending the payoff out»
Okay, than can happen, but you must tell the person in the transaction that changes were made an revised documents would follow and some kind of customer service attitude.
So I got an unsigned revised final settlement document on October 20 in email.
So the payout on the 9^th changed on the 10^th when they made the wire transfer, because their internal company policy is to add two business days interest, which because of a holiday weekend was about five days.
I spent hours pouring over the documents and finding the line items changed and emailing asking for clarification.
Never was there an apology for sending out inaccurate documents. Only that it is company policy, one employee did something and the other didi not know, or you will get they money back later when the mortgage bank does their final pay off accounting.
Finally, I asked over the phone if they could at least sign the final settlement document, as they had the inaccurate documents, showing that they stood behind the new settlement documents. The escrow office did send a signed pdf in email.
So I apologized to my accountant and sent him a revised final settlement and he redid his tax calculations.
So, my conclusions with Ticor Title, who was following company policy, it is normal policy to change calculations and not tell the involved parties.
It is company policy to send out an incorrect final settlement five days later document and even sign it.
It is company policy that when the customer inquires eleven days later why the final documents from Ticor Title do not match the bank transfers by Ticor Title, they just answer they changed the amounts just before the wire transfer. Do they think customers will not notice?
I found the experience exasperating. No apology from Ticor, no normal attitude saying sorry for our oversight, we’ll get you the corrected documents ASAP and sorry for the inconvenience. It cost me time and money not to mention frustration trying to get correct numbers 11 days after the documents were signed.
To add insult, I received the official letter from Ticor on October 25 (it had been forwarded because they sent it to the sold property) with a letter from the escrow officer saying the escrow had finished and stating the incorrect proceeds amount, and also again including the incorrect settlement documents. I do not dare ask the escrow officer to send a revised and corrected letter. They are following company policy!
I would not willingly use them again. Poor tracking, inaccurate reporting and indifference towards the customer were my experience.