Siskiyou Import Service

I was in Ashland, Oregon visiting SOU with my daughter (for an interview) and my Mercedes e500 2005 died. I called AAA and they were able to do a check on my battery and jump started my car. The driver recommended I go to Siskiyou Imports to get my car taken care of, he told me my alternator needed to be replaced. He warned me that I didn’t want to get caught going over the pass to California and break down. I called Mark at Siskiyou and he was awesome. He informed me he would love to have my car checked the next day and that he could order an alternator to be delivered to the shop, if that was what I needed after they checked my car out. The next day I drove to the shop and indeed after checking my car out, I needed an alternator. I was driven back to the hotel, by the owner’s son. They installed the new alternator before noon and the owner Bo even picked me up at the hotel we were staying at and brought me to the shop. To my surprise my car had a 30 point check service and my car windows were cleaned inside and out, my dash and my carpets were vacuumed. It was awesome and I made it to California by 6pm as I was in a time crunch. My daughter had night school at Folsom Lake College. They did an awesome job and I was well taken care of. I would highly recommend this auto shop. This is my first Unilocal review… they were very accommodating and I hope more people visit their shop.

5-​stars all the way. If you have a car that needs work, bring it here. Simple as that.
I have a 15 year old Toyota Avalon. It’s been very carefully maintained but has also seen many miles (in fact, enough miles to successfully reach and land on the Moon, although the lack of air-​tightness might then present a problem. Not to mention how the hell to get it back to the home planet).
The car was emitting odd noises, like a chipmunk was trapped in the engine block or something. And when you pressed down on the brakes the vehicle would vibrate. Especially when coming down Mt Ashland at high rates of speed ;}
As you might have guessed I’m not a car guy. Missing that gene. Thus I’d never ever «look under the hood» unless someone told me that there were large bags of money hidden in there.
Given that I’m always wary of car repair places. When I walk into one I always feel that I’m trying to close a real estate deal with Donald Trump. However I had heard good things about Siskiyou and decided to give them a whirl.
The result was excellent. Everything fixed, quickly and promptly. The chipmunk was found and removed. He’s now in foster care and doing well. The brakes were replaced. Everything explained and priced.
A reasonable bill, no hidden charges, no nonsense. Just solid professional work from start to finish. From here on out they’ll be my go-​to car repair shop.

Mark and Bow took excellent care of Ruby, our 04 Prius who, for the first time ever, just stopped working as we coasted into Ashland on our way from San Diego to Seattle. Their mechanics worked diligently on the car until closing and we stayed overnight in an inn. In the morning they finished working and took Ruby out for two test drives. Everyone was professional and personable and knew what they were doing. In situations like this, where you are stranded and at the mercy of the auto mechanic, we lucked out with gentlemen and knowledgable mechanics. It turned out to be a situation where cleaning sensors was the issue. They could have bilked us for unnecessary parts and assemblies and did not. Honest place.
If I lived here I would patronize them for all the cars.
Thanks Mark. Thanks Bow.

Bow and his crew are amazing. My ’83 Toyota Landcruiser FJ60 had ben limping around with various problems after a major rebuild. They were able to nail the issues and straighten out the rig. It now runs like a new truck. They are my go to from here on out!

My daughter has a very old Outback and she took it here for a check engine light. She is a student at SOU and has to work as a waitress downtown to get by. Jason took good care of her and did not try to rip her off by selling her repairs
that she did not need.
I was very happy with this and recommend these guys for honest and helpful advice and service. We will definitely be back.

My Prius died on the highway on 10 September 2013 and was towed to Siskiyou Import Service late that afternoon. Jason and the other workers were just great and I drove out the next morning. Problem solved. Great guys (and gal).

The owners, mechanics, and support staff at Siskiyou Import Service have given me excellent service, quality repairs and very useful information about how to maintain my 1994 Toyota Camry over the last several years. I recommend them without reservation to vehicle owners in the Rogue Valley.
Linda S

I recently took my 2000 Honda into Siskiyou Import Service. How great it was to get good honest feedback. They even called to verify some issues when the testing didn’t seem to agree with the symptoms. I trust Siskiyou Imports to take care of my car!

If you are looking for honest car repair (these words «honest» and «car repair» almost never go together) you have come to the right place. The owner, Bow, couldn’t be more friendly. It was Monday and he didn’t have any space in the garage until Thursday. I had to be on the road Wednesday. He got my car fixed (a 3 hour job) the same day because he stayed after hours to get me back on the road! What a guy! He even has a toddler at home but he sacrificed himself to help out a stranger. I would give 10 stars if I could. He also came in a couple hundred dollars cheaper than other garages in town. Thank you Bow, you have a kind heart and run a fantastic garage.

Siskiyou Automotive is THE BEST when it comes to reliable, reasonable and customer-​friendly service. As a single woman it can be a scary prospect having auto work done, since I don’t know if what I’m being told is true or actually needed. AND, the folks at Siskiyou Imports always take the time to explain everything so that I can make an enlightened decision. Not only do they look out for my safety and superior upkeep of my Corolla, they are super friendly. I always feel well taken care of, and that I have gotten great value for the money. You will NOT be disappointed.

I have to start this review by saying that Jenna Coker-​Jones is my wife, and this is not her review. This is, in fact, my first review on Unilocal (and my wife is very excited about it). Also, the story that introduces my Siskiyou Import experience is what follows. So if you are in a hurry, my review is simply the last paragraph of this posting.
That said, I have to share my experience with Siskiyou imports. My wife and I went on a drive through snow country yesterday and on the ride home it sounded like we had picked up something in the wheel well on my ’92 Honda Civic.
It was characterized by a very abrasive squealing sound and seemed to be rotating with the tires. Being the novice at automotive engineering that I am, I hoped that if I simply stopped and got under the car and ran my hand around the wheel well I would find whatever was the problem. When I didn’t, I grudgingly knew it was time for professional help.
With a 5-​hour drive ahead of us today, I knew I had to get this fixed, so I called Siskiyou imports at around 9:30 am. Since they open at 8, they were already into the busiest part of their day, and I was notified by Bo (or Beau?) that they are an appointment-​only business. Ready to hang up, I was surprised when Bo said, «What’s the problem?»
I described my dilemma to him for a minute or so and he suggested that I simply drive in reverse for 10 or 20 feet. «Yeah,» he said, «In winter a lot of cars get rocks kicked up into the brake pad when the streets are graveled.» I thanked him, and assumed I would be looking for another car care shop in 10 minutes. However, wanting to exhaust every avenue, I gave it a try.
It worked! After about 15 feet, I heard something get kicked out and the sound was gone! After the visions of empty bank-​accounts that come to all of us when our cars start acting up, one phone call took care of the problem. I called Bo back to ask if I could do anything to repay him and he said he gets about 10 calls like this a year and it’s his pleasure to help out.
In a day and age where time is king, and all of us race around trying to get done what we must so we can put food on the table, Siskiyou imports seems to be a place where service is still at a premium and the customer comes first. One man took the time to diagnose and address my problem, when a simple, «We don’t have any appointments today,» would have been enough. I was able to fix it myself and it didn’t cost me a penny.
Thank you, Bo and thank you Siskiyou Imports,
Chris Jones