Dunkin’ Donuts

Worst Dunkin’ Donuts. I don’t know how people get hired here. It has been multiple times now that I have ordered Sausage and Egg on a Bagel and have gotten a croissant. People that work here are idiots and I’m not going back to this Dunkin’ Donuts again.

Pretty standard D&D. It can be a good experience one day and then mediocre the next if there is a rush or long drive-​thru line or someone is new/​in training. But not much they can do to help that. There’s been a couple of times they’ve been «out» of things (like ingredients to make coolatas) that surprised me (otherwise I’d probably give another star). There is a giant TV tucked away in the corner with comfy chairs.
Something has changed here! They are moving things along so fast, super helpful, etc.

It started out like any other day… until I entered the DD of my nightmares. It is actually a deceptively attractive shop. If I could ignore the incompetence at the counter, managerial rudeness, and poor quality of my food today, this would be a more positive review. So let’s start… I ordered a combo item by number, which was the grilled cheese with ham combo including hash browns and a beverage. I requested the $ 0.50 upgrade to a large iced tea. I was told different base prices for the combo (the highest was $ 3.99); the posted price was clearly erroneous, since it was marked $ 30. Another customer asked if I wanted to add the $ 20 cheesecake square also on the posted menu board. Apparently the wrong sandwich (as I discovered later) was entered by the associate, who appeared to be having other issues with orders and working the register. I noticed that I had been charged a la carte for the hash browns and large tea, resulting in $ 3.99+0.79+1.99, rather than $ 3.99+0.50. [That’s $ 2.28 plus tax in excess charges for those of you keeping score at home.] OK, while I admit that I have a problem when other people’s incompetence costs me money, even small amounts, I really thought this could be easily resolved. It should be pretty simple to see the math error; however, the manager apparently chose not to use rudimentary math skills, and instead chose to argue that the cash register does the calculations and it cannot be wrong. In front of many waiting customers, he was exceptionally rude, argued, and ultimately finished with «you want money… you want money… here!» as he grabbed a couple of dollar bills from the tip jar and pushed them at me. So ignoring the fact that he still didn’t fully compensate me, we can add to his managerial resume, that he cares little about his staff’s tips on top of caring little about my issue. Incredulous, I left and went to my wife who had picked up the order and at this point realized the wrong sandwich had been ordered. The replacement sandwich was weakly grilled and extremely oily, so I didn’t even get won over by a tasty treat after the publicly embarrassing scenario. Fortunately there are many good DD’s out there in New England; you don’t have to frequent this one. If you choose to, do the math and count your change.

Always perfect… But today ³⁄₂₂ at 9:30 am we waited exactly 24 minutes to complete our drive through experience. Absolutely revolting. How that’s even possible I can’t comprehend.