Renaissance Asheville Hotel

This review is only for using this hotel for a wedding block. I am in the process of dealing with them now and it has been the worst part of my wedding planning. Not only have they violated the contract, they are IMPOSSIBLE to get a hold of. I have to hound various people by phone and email to get basic questions answered. Guests have had trouble booking the rooms. The rates are ridiculous, and they were supposed to provide updates as people booked rooms so we could add more if we needed to. They never updated me on a thing and had to email and call various people for days to get an answer about anything.
I have asked the woman Sharon several times now to provide a list of the people who have booked and she STILL has not given me one.
This is a very nice hotel in a perfect location, but please choose another one for your wedding block to save yourself some headaches.

We came here for our mini honeymoon for a few days. When checking in, the staff was so good to us. We were able to check in early and once we were settled, they sent up cheesecake and a bottle of wine with a note congratulating us on our recent wedding.

DIRTY DIRTY DIRTY Bathroom was disgusting. Towels stained and just thrown over towel bars. Hair in shower. Standing water in basin when you shower.
Parking is crazy, since they rent out spaces to local businesses.
Staff is aloof. Breakfast is horrible. Coffee sucks. Last time I will stay there and do NOT reccommend.

Great location for Asheville sight seeing, shopping and restaurants. Very comfortable and clean, nice views. Fast check in and lots of parking in rear. Would stay here again.

Great hotel. Very close (walking distance) of all the fun in downtown Asheville. While the outside of the hotel looks a tad but dated, the inside is very modern, clean, and tastefully decorated. Also a huge plus in my book is they offer Aveda products as their complimentary shampoo, conditioner, and lotion. At night the housekeeper knocked on our door and gave us chocolate — a nice touch! This hotel definitely exceeded my expectations.

I stayed here while attending the orvis guide rendezvous and was able to watch the event’s people really shine. The hotel itself is in a great location that is walking distance to a lot of fun things asheville has to offer. The hotel bar is ok at best and expensive even for being a hotel bar! I think the rooms are very nice but the mattresses are not the best. As stated earlier, the event’s crew were on point and very courteous. If you need to host anything you would not be disappointed!

This dog-​friendly hotel made my husband’s work trip a nice family vacation. I ordered room service and it was delivered within 15 minutes. I left our pup in the room for a little while visiting the gym and pool. The gym is up to date and they provide water, towel and apples. The indoor pool is a saline water and is about 73 degrees year round. The shower in the room felt clean and I was happy they supply to rooms with Aveda products.
Since my husband was working and I have our dog, I requested a late checkout and the staff was able to accommodate without extra charge.
Overall, the staff was friendly and prompt to cater to your needs. The hotel is kept clean and well decorated and its in walking distance of shops and food.

This is one of my favorite hotels I have ever been to and as someone who spends on average 6 days a month in hotels for the past 5 years that is a lot of hotels to compare to. The staff was kind and efficient. The pool and hot tub were well maintained and luxurious. The room had an amazing view of the mountains and the other side of the hotel had a view of downtown, so you can’t lose! The bar and restaurant were very nice but a bit pricey. I loved the theme of writers and writing no doubt inspired by the Thomas Wolfe museum across the streets. The lobby had a cozy fireplace and more amazing art, comfortable furniture, and beautiful décor. I will definitely be back and soon!

Amazing 2 night stay! I enjoyed the location, as we were in town for the Biltmore Estate. Literally right down the street from that location. Beds were comfy, friendly, professional staff at the Front Desk. (Even when some idiot was yelling at one of the Front desk staff because the kitchen didn’t put «enough scallions» on his wife dish, and wanted two free meals???) He held it together, and professionally handled the free loader…
I would return again if in the area! :)

Great overall hotel!
This hotel has been recently renovated and they did a Fantastic job! It’s very up to date and trendy. In a great spot with easy walking to all of downtown Asheville. We stayed over NYE for 3 nights and had a very reasonable price. We had a problem with our door locking us out a few times but management was happy to provide us with free breakfast for our entire stay to make up for it. BTW Breakfast buffet is super yummy! The beds were comfortable and the gym not bad for a hotel. Linens aren’t over used and at no time did I get those hotel, hundreds of people have used/​slept/​touched this heeby-​geebies. I would definitely recommend staying here.

Why 4 stars? Because I enjoyed it, but just as much as Aloft or Indigo.
— — —
I am very low maintenance when it comes to what I need from a hotel, so I feel bad dinging them a star, but this is the bottom line:
I’ve stayed at Aloft — I loved it.
I’ve stayed at Indigo — I LOVED it.
I stayed at Renaissance — it was fine.
I don’t have any major complaints. It’s just that the other two rooms went for a comparable price, and were just nicer all-​around. If I’m going to get nitpicky with Renaissance, I’ll say this:
–The A/​C made a weird, high-​pitched noise periodically throughout the night.
–The pillows weren’t very comfortable. Then again, I’m picky with pillows.
–Everything was just a little older and slightly more outdated than the other two.
–The parking lot was very full the first night, and I had to park quite far away from the hotel. I sound spoiled saying that, but the edge of the parking lot was a pretty long distance from the doors.
So as I mentioned — nothing major, but a few small issues here will probably result in me returning to the other hotels, rather than here. But the Renaissance is still a very nice place to stay!

A jew and a black guy walk into the renaissance asheville and it was the nicest hotel we have stayed at. Clean affordable 4 star accommodations. We slept like being on a cloud in the nicest linen ever. The shower was relaxing and awesome. The technology and charging station was a great treat. We will stay at this hotel every time we are in asheville. Book it.

We visited this hotel a few months ago. We were attending a weekend event in Asheville and we «thought» we needed to be close to the downtown area. We had never been to Asheville before.
First of all. I agree with a previous review that this hotel is NOT worth $ 384 a night !!! You are paying for the LOCATION. The check in was easy. The staff was very helpful and pleasant. The room was clean and comfortable. Nothing over the top. YOU CAN WALK DOWNTOWN and that’s what you are paying for.
Now for an obviously well kept secret. There is a public parking garage next to this hotel and weekend parking is FREE !! Yes… FREE !!! We have an electric car and actually ended up parking in that garage so we could charge up. There are I think 3 public chargers in there. Therefore, there is NO reason to pay the outrageous price to stay here. Stay out a little farther and park in the garage for FREE !!! Use your extra $$ to enjoy downtown Asheville. It’s a great place to visit. So much fabulous food and fun.
NO food here was included with our room price. Not even the bottle of water in our room ;-(
I can’t seem to post a photo of that… it was $ 4.

Visited the Hotel for a recent event.
And some amigos stayed here and enjoyed the location behind the Thomas Wolfe Memorial and near many eateries and drink spots.
Great live music near the events room.

I’ll start off by saying this hotel wasn’t bad. Perfectly clean, perfectly good buffet breakfast in the morning (in fact — two big thumbs up on the waffles), decent amenities. It’s definitely better than the Hampton/​Holiday/​Comfort Inns of the world. Here’s my issue: we apparently visited Asheville on a very busy weekend because our Saturday night rate was $ 384. This hotel should NEVER be $ 384 per night. Even if it we literally nabbed the last hotel room in Asheville — it wasn’t worth $ 384 a night.
Furthermore, I wouldn’t put it as an ideal hotel for couples. The bathroom is ridiculously small. I don’t think two people were meant to be in there at the same time. Not what I would expect for any hotel that charged over $ 300.. .. in Asheville, NC. Oh, and the pictures posted with the amazing views aren’t even close to what you see in the average room. Our view was horrible. If you want a mountain view — be sure to ask for it. Otherwise, you will get a lovely view of the parking lot.
If the hotel had been a rate consistent with the amenities, I would honestly have nothing to say. But if you pay more than $ 200 a night for this place — you’re paying too much.
In the end, if I’m going to Asheville on vacation– I will never stay anywhere other than the Grove Park ever again. If I’m going to spend over $ 300 a night — I’m going to get my money’s worth. But if I’m coming for business. .. the Renaissance will be just fine (bed + bathroom + breakfast + Marriott points = #itwilldo)

This is a review of a dinner function held in a banquet room at the Marriott Renaissance. I attended it in conjunction with a large professional group holding its annual meeting in Asheville, and I am speaking just for myself and not for the group.
First, it’s been years since I’ve been in the Renaissance, though my wife, Sheila Lambert (who was being inducted into the NC Bar Association General Practice Hall of Fame at the dinner, only one of 149 attorneys in NC to be so honored since 1989 and the first woman inductee from Asheville or Western North Carolina) has been to luncheon meetings there often. We live in Asheville and eat out often, but the Renaissance restaurant is not a place that’s on our list for dining.
There is free parking mainly in the open lot behind the hotel, but as apparently often is the case the big lot fills up, and most of the remaining open spaces were way in the back toward the Asheville Community Theatre. This was okay with us as we were going to walk around Downtown after the function.
The renovated lobby and public areas makes the Renaissance more appealing than the last time I was there. The group meeting I attended started with a cash bar at the lounge in the lobby. Drinks were fine, nothing fancy, but fairly reasonably priced for a hotel. Well-​brand G&Ts for four were a little over $ 40 including tax but before tip.
The banquet room was just a banquet room and not competitive with some of the meeting spaces at the Omni Grove Park Inn, with which this hotel competes, but then prices at the Renaissance are lower than at the GPI.
The dinner did include wine, which was nice, and the staff kept the bottles of various reds and whites coming and the glasses filled. The salad was quite good. The main course for most guests was some kind of steak — I think it was a rather thin NY Strip — that was cooked medium and was tender enough, but it was nothing that Ruth’s Chris or Morton’s would envy. The steak was served with tasty mashed potatoes and well-​prepared asparagus. Dessert was a pretty good cheesecake.
Service and organization by the banquet staff I’d rate above average. The sound system in the room worked well.
I’ve also been to a recent convention at the Grove Park Inn and that historic old hotel of course makes a much better impression, but the costs there are significantly higher for everything from rooms to food and beverages banquet meals to parking (at the GPI the first four hours are free, but overnight parking with valet service is I think $ 21 a night). At one recent function at the GPI we paid $ 12 to $ 14 for drinks, not including tip, and the pours were about the smallest I’ve ever seen.
Bottom line: Nothing memorable about the food at the Renaissance, but everything went smoothly and for what it was at the price we paid, it was fine. I’m glad the Renaissance came through for this event, because the crowd included several NC Supreme Court justices, the (at present) head of the University of North Carolina system, the chief judge of the United States Court of Appeals for the District of Columbia Circuit and a number of local judges and officials.
Given the Renaissance’s prime location at the edge of Downtown, which has a lot of appeal to visitors, I wish Marriott would up its game in Asheville, maybe do a total upgrade of all rooms and facilities. It could become a true four-​star property and more of a major asset to the convention and visitor offerings of Asheville.

The location gets 5 stars. The hotel is an easy walk from the shops, restaurants, and breweries of downtown Asheville. This is definitely a nice hotel, with a friendly staff and well appointed rooms. I have very mixed thoughts about their pet policy. We were glad to pay the $ 75 fee so that Mason could join us. The website clearly stated this fee and so we felt a bit blindsided when we had to sign a statement saying that if our dog caused any noise disturbance, it would be a $ 250 fee! We had Mason with us 80% of the time, but had to leave him in the room when we went to the Biltmore… its kind of like when a tree falls in an empty forest. When you leave your normally well behaved dog in a hotel room… do people hear him bark? In the end we must have had no complaints, because we weren’t charged. But the policy does seem a bit anti-​pet-​friendly. It’s a hefty fee.
Overall, I would definitely stay here again, with or without the dog. It was kinda pricy at $ 299 Friday and Saturday nights, but worth it for the location.

Check the picture out of the ceiling…
Being a Marriott Elite member since 2012 I’ve grown accustom to superior service and quality furnishings. Though the front desk said I was upgraded without me asking, the small room and poorly repaired ceiling left much to be desired. I will not be staying at this property in the future!

We had a great stay at the hotel this past November. Everyone here was really nice. We found the space clean, inviting. The pool was great too. We especially appreciated how they situated us in a quiet part of the hotel with a private entry for two rooms since they don’t have rooms with connecting doors.
The A+++ service. We accidentally left our cameras in the hotel room. We called and they had already found them, and they shipped them to us overnight delivery. What could have been an absolute disaster ended up being just a good lesson on being careful to not hide your possessions TOO well!

We stayed here over the week for my best friend’s wedding
Here are some Plus and Minus on my stay…
+ Wifi– Free, but patchy. I had LTE anyway.
+ Concierge lounge — The lounge was pretty nice. A nice outdoor patio too and a classy bar in the lobby
+ Above and beyond– They left chocolates in the suite on the beds and they were willing to deliver the wedding favors to the guest’s rooms so they wouldnt forget to take one from the wedding venue/​we didnt have to take them all to the venue.
+ Location– one of the best located hotels for the strip of dining and drinking
+ The suite was perfect for the bridal party to get ready and photos
— Outlets — No outlets close enough to the bed to charge my phone while sleeping and still have it in reach
— Shower drain– it wasn’t so great but at least I wasn’t standing in water