Mission Hospital

They provide excellent care here no matter what area I have been in. From the check in staff to nurses and the doctors. I have never had a problem and I do feel we have the best nurses here in asheville!

I came to make sure I hadn’t broken any bones (ribs) after a fall from a horse. Every single person I saw was very friendly and professional. I was there only a short while — wait time was speedy for an ER. While talking to one of the busses though, I was told that the night before it was a zoo. Everyone had a good attitude, a nice smile and no one at all was rude or brusque. The cashier in the pharmacy was super nice, a challenge for most when the people you see are in pain. My experience was very good. Thank you for that Mission ER.

Horrible, horrible, horrible!
I was there in 2011 for hernia surgery. I was in recovery for too long and the «nurse» kept saying, «You should be feeling better by now.» And then he’d go about his business and leave me there feeling like death. After about an hour and a half, he finally said, «Have you had anything to drink? You look dehydrated.» Well duh, idiot! You’re supposed to be taking care of me. Have you given me anything to drink!!! He gave me a soda and I was out in half an hour, to the place where you wait with family and friends before they decide you’re okay to leave. I needed to urinate so this nurse took me to the restroom. I noticed something red dripping on to the floor while I was going and I asked the nurse, «Is that coming off of me or out of me?» She was AFRAID to look at my penis! A NURSE! Finally I got home and looked at my discharge papers and saw that they said I weighed 206. I weigh 160. Quite a difference! Obviously nobody even looked at me.
Fast forward to 2015. My brother had an accident and was taken to ER and then admitted with multiple broken bones. We had to speak with the charge nurse several times because they keep doing things like: they’d bring him back to his room after doing something and forget to hook up his monitors and IVs; there was a big sign on his door saying he was not supposed to have ANYTHING (even liquids) by mouth and a nurse brought him applesauce; his son pressed the call button and waited over an hour for someone to come in; he was left lying in bowel waste for a half hour. Over the course of more than 2 weeks he had several doctors and, depending on who you talked to, he either had cracked ribs or he didn’t; he either could have food or he couldn’t; he either needed a feeding tube or he didn’t; he was either ready to leave or he needed more tests. No one knows what anyone else is doing and there is no response to the question, «How come so-​and-​so said this and you’re saying something else?»
And just to top it all off, let’s talk about the cafeteria. This is supposed to be a hospital, yet the food in the cafeteria has NO labels to let people with food allergies know if something is safe to eat. To make it worse, the people who work there don’t know what’s in anything and they can’t find out. Food quality? If there was a McDonald’s close by they’d make a fortune just from hospital visitors. (Not just because of prices, but because of the taste of the food.) And the prices? Yow! How about $ 7 for orange juice, bottled water, and a candy bar? Unbelievable!
I don’t know where else to go if you get hurt in Asheville but I’m going to find out. Mission is horrible!
Update May 2015: He’s now been moved to a skilled-​nursing facility in Black Mountain. On his second day there, he said 4 women (he doesn’t know if they were nurses, CNAs, or what) were cleaning him up and discussing the poor condition of the skin on his behind and crotch area. Mostly, he said, they were pondering why in the world he received such poor care at Mission!

Dont go there for Psych evluation. Very unprofessional — they make it a policy to not allow family members to see the patient and doctors refuse to speak to family members. Instead they only allow family members (who are typically under great stress) to talk to a nurse by phone and the nurse I spoke with was rude and nasty — no compassion. I will stay as far away from Mission hospital as possible.

Literally the worst. Their psych ward is a joke, they do nothing to help their patients besides craft time. Was involuntarily checked in for an eating disorder. No one monitored my food (I lost 14lbs during my stay) or offered one on one therapy. They didn’t even contact my therapist to let her know where I was. She was pissed. After two days in a holding room I was sent to the wrong wing with people who’s illnesses were on a different level than mine, ie schizophrenia and violent tendencies. My doctor told me about the medicine she prescribes for depression and I asked if it caused weight gain. She said no and that she «would rather be depressed than fat, too». Not at all what doctors should be telling their patients. Worst experience of my life. I can’t stand hospitals anymore, they make me anxious sometimes leading to panic attacks.

If you have a life threatening emergency — do NOT go here! I passed out in the waiting room (after waiting more than 1 ½ hours). I had chest pains and shortness of breath and no one gave me an EKG until I had waited almost 4 hours. I used to work as a triage nurse in a large hospital, and couldn’t believe the lack of concern for my symptoms that presented as life-​threatening. Luckily for me, my condition was not critical. I was shocked by the lack of support and the rudeness of the triage personnel.

How about a 9 hour window so see someone who is violently ill and borderline unconscious… Pretty much said try not to die, we’ll see you sometime in the next six hours.

Fantastic staff! From top to bottom! Anyone that I came across was super helpful, friendly and knowledgeable! Thanks guys and gal’s for making my time with you that much better!

I’m forced to place one star, or I would give this hospital a 0. Worst hospital I have ever experienced. Even if the staff would like to help you they are over worked, and under paid which makes for horrible attitudes and lack of patient care. I did some research on this hospital after my stay here, happy to know that while others receive pay cuts, and loss of incentives CEO’s continue to make 400,000 or more a year, and build new locations. This hospital is taking over all of Asheville, and sadly I’m sure one review may not slow them down. However, If I can keep at least ONE person from going there and supporting this «non profit» hospital I will be content. For your health and your money do NOT go to mission hospital.

This place does not fool around. They know what they are doing, and they do it well. Steve P.‘s review says it all. I don’t want to fool around, either, so when I discover a great business, I stick with it. Everyone is friendly and knowledgable. This place gives off a «you are safe here» vibe upon entering. Certain hospitals have that, and it is palpable. From the stuffed animal that they give your kid when you get there to the moment that you thank higher beings in the night sky upon release, you know they cared. Well, you know even after that, but I like dramatic writing. And they even care after that– the ER doc we had called our pediatrician the next day to see how my kid was doing. Anyway, they fix who we love, and I love them for that.
This review is dedicated to Tom in the ED, who also has a teddy bear dedicated to him by name at my house.
«Klaatu barada nikto.»

Just to let you know I came her for 2 operations. The first time I was here was in November from check in to check out the service was excellent. The nurses could not do enough for you. They were right there to help and I could be very demanding. I was on the 6^th floor. The were great. Thank you all.
Then I had to go back because something else happened to my back. And again the service was great. The help friendly and helpful. I felt right at home and didn’t want to leave. That’s hard to believe but the level of care was excellent. If you have to go to the hospital make it Mission.

Worst experience in a hospital ever. I had to fight for my care the whole time I’ve been here making me sicker. They don’t care about the patients or other Dr’s who have spent the whole day lining up the best care he can figure out only to be undone with one phone call from a dr who never saw you. I’m back to square one. I asked to speak to a patient advocacy and they never came. Do yourself a favor go to park ridge or pardee. Mission isn’t patient friendly and does not treat the patient they will question your DX even make you feel like a drug seeker. If you are complicated don’t come here. Worst I’ve ever been treated. Nationally ranked hospitals should act like nationally ranked. Sad excuse.

A «Top 100 Hospital». Mission Health was recognized as one of the nation’s Top 15 Health Systems in 2012 and 2013. With more than 10,600 employees and 2,000 volunteers, Mission Health is dedicated to improving the health and wellness of the people of western North Carolina.
Mission is the regional referral center for Western North Carolina and the adjoining region. They are accredited by The Joint Commission, are not-​for-​profit, are an independent community hospital, and are operating under a Certificate of Public Advantage (COPA) issued by the state of North Carolina.

Review: Food at Mission Hospital
Recently a friend mine had the opportunity to spend a couple of days in one of Asheville’s most exclusive accommodations — Mission Memorial Hospital, where the room rates start at about $ 1,000 a night. The good news is that the hospital offers its «guests» and their visitors free parking. The bad news is that for a town which has become a foodie destination, the cuisine at Mission Hospital sucks. I recently sampled a lunch, dinner and breakfast at the facility while visiting my friend. The meals were inedible. Lunch consisted of a ¼ inch slab of turkey breast covered with congealed gravy, soft orange objects that (sort of) resembled carrots, and a bowl of gray thick stuff that I think was supposed to be soup but that was I afraid to taste. Lunch was accompanied by a slice of pound cake that looked to be the best part of the meal — but which neither me or my friend had the courage to eat. Dinner was lukewarm lasagna, watery zucchini, and a desert made from bits of left-​over pound cake slathered in Miracle Whip, and strawberries which looked to be laced with red dye #2.
Breakfast was equally bleak — a cup of weak coffee (it tasted like instant) and a large glob of a slimy gray substance that we think might have been «oatmeal.» The breakfast tray did include a plastic cup of orange juice, which was, unfortunately, too sweet to drink.
In short, the food at Mission Hospital is not as good as tourist class airplane food. You would probably be better off eating dinner at near-​by Craggy Prison. On the other hand, unlike Craggy, the Hospital offers free internet access. But despite the disappointing cuisine, the medical treatment is excellent and the nursing staff superb.
Post Script. When my friend refused to eat her lunch the next day, she was offered a dish of cut fruit — which was excellent. My advice is to request the fruit for lunch and have your friends bring you lunch and dinner.

We’ve been to lots of big hospitals with big reputations and without exception, Mission is the best experience we’ve had. Everyone here goes out of their way to make my son comfortable. From the administrative staff to the physicians, they are friendly and helpful. Best nurses and nurse aides we’ve encountered, bar none.
ED experience can be spotty, but inpatient and outpatient is always top notch.

Love this hospital! We had our second daughter here a few years ago. Our first daughter was born at Princeton Medical Center and Mission put it to shame.. Recently, my wife broke her pelvis in a horse riding accident. She had surgery at Mission and was in the hospital for 5 days. Very good experience under the circumstances. Great staff. Great doctors. Great hospital.

1. Clean facilities
2. Doctors and Nurses knowledgeable
3. Fast response to 911