Hotel Indigo Asheville Downtown

Clean room. Nicely appointed. Pleasant staff. NO WAY it’s a queen size bed. Barely looks like a full size. Note, if this hotel was any closer to the highway the cars would be driving through your room. Worst two nights of sleep I have ever had. They know it too because there is white noise machine provided in the bedside drawer. For the $ 189/​night we paid I could have slept in the car and it would have been quieter.

I’ll be updating this review when my stay is complete but I have a very angering first impression.
The room is butt right up against the highway and being on the 7^th floor doesn’t really help with the noise issue.
The room is nice but it better be with the rates they charge; what else should be sufficient at these rates is having enough parking for your guests. There are I think 12 floors in hotel indigo somewhere in the hundreds as far as rooms go and about 30 – 40 spaces guests are aloud to park in, in the substructure directly below. The other spots belong to condo owners I guess that are on top of the hotel.
It’s 12am now, no one is at the desk or the valet, and there are no places to park.
I’m pretty furious with this situation and their total lack of caring. I’ve left the car in the guest registration zone for now and will go down to see if someone picks up the late night shift at the front desk.
If this attitude I’m being shown is typical of the area, I’m not ok with it. Weather you call it friendly or laid back, to me it’s more southern, in-​bread, retardation.
Bed seems small, definitely not a king. Small queen? I dnno. Weird.
On to what’s good, in a few floors (mine included) they have filtered water next to the soda and ice machine, fill the carafe from your room!
The bathroom is large but no fan, the shower is large as well, no tub.
The lighting is good and lots of it, both in the room as well as the bathroom.
The room has «wood» floors and the bathroom is done in some nice tiling.
There is one towel in the shower and for some reason like 5 hand towels under the bathroom sink… Guess I’ll be calling down in the morning for more of those as there are two of us and one towel won’t quite work. I appreciate the aveda products though!
Two sets of outlets in the bathroom and two mirrors we find useful to get ready.
The room has a pretty big nice mirror as well as a desk and some nice furniture, but a pretty small tv for a hotel in this price range.
It’s sorta odd really, they have some nice features but don’t carry it through in all aspects of your stay.
They are «downtown» but I think it may be a pain to walk to anywhere that actually stays open later than ten.
Oh my god the morning view!
Day two has been much better but much of the area is closed. I’ve been disappointed this entire southern trip almost non stop. (I hit Savannah, Nashville, and now Asheville so far)
When bookin the hotel I’d like to be warned about the city situation, I specifically asked if certain areas would be open and was assured we’d get to see and do a lot.
Bad first impression aside, I’d stay here again, maybe requesting a city view room to dull the noise a bit… I’d also skip it for a cheaper rate elsewhere.

The woman who checked us in was strangely rude for the first five minutes of our interaction. Maybe because we were hotwire customers. It’s happened before. Eventually she asked why we were in town and when we told her it was our tenth wedding anniversary she warmed up a bit, which was nice. They even sent some local beer and locally made potato chips to our room later as a gift and we really appreciated that!
The room was nice, nicely laid out, with a good view. The only bummer about our stay was not having a mini fridge for leftovers. Much more food waste than necessary this trip. :(

Every time we’ve stayed here it’s been awesome. Great service from great folks. Very convenient, comfortable and accommodating.

My husband, two children, and I traveled from Raleigh/​Durham/​Chapel Hill to Asheville for a family wedding. Haley at the front desk was such an absolute delight to meet. Our first room was gorgeous and I even commented that after we all showered with the Aveda products this was the first time I truly felt clean on this vacation. I requested that we switch rooms since we were too close to street level and heard the traffic. They upgraded us to a suite on the 12^th floor for no additional fee. We have 2 more days here and look forward to it! It is located in the heart of downtown Asheville and has stunning views from either side. Our Marriott in Durham was disgusting. Only Indigo’s moving forward!

Why 5 stars? Because everyone and everything was so, incredibly nice.
— — —
I don’t think I’ve ever noticed people being as collectively nice at a business, as much as I did at Hotel Indigo. And I’m not even one of those people who typically desires over-​the-​top niceness, as customer service managers would typically train their employees. When someone from a 1 – 800 number asks me how my day is going, I’d rather them just get to the issue at hand. Efficiency over warmth!
But at Hotel Indigo, people all seemed genuinely nice, like they were being forced to be that way by a manager lurking in the shadows. They all just seemed to enjoy life. From the front desk, to the bartender, to the cleaning ladies, to the maintenance guy. Everyone here seemed to love life, and that kind of environment says something about any type of business.
My room was one of the nicest I’ve ever stayed in. The whole room had hardwood floors, which stands out as soon as you walk in — I loved that! The oversized, super stylin’ shower made me want to completely renovate my bathroom. The bed had an ample amount of pillows, which is the key to my heart. Self-​parking was free — woot woot!
The only negatives were:
–The wifi was free, but basically non-​existent. I had to use my Verizon card to get online.
–The room was very pricey, especially on Saturday night. On Sunday, the price was cut 50%, which was much more in line with what I normally pay at hotels.
Overall, I’d stay here again and again. One of my all-​time favorite hotels.

I must say that my emotions for Indigo are mixed. I’ll start off by saying that I think that it’s way overpriced.
I initially booked via Hotwire and thought that I was getting Aloft. That’s part of the HW roulette. Oh well, I hadn’t had a Indigo experience and the reviews were good, so I went in open minded. At check-​in the fresh fruit infused water, watermelon and umbrellas… were all great first impressions.
At first sight I fell in love with the room, I loved the non carpeted floors and area rugs. The bathroom was beyond luxurious! The walk-​in shower was off the hook! Kerig Coffee maker was cute, even to a non coffee drinker.
Honestly, I didn’t think that the location was prime. We walked to dinner and walked around downtown, but still took a taxi back in.
Keep in mind that this is a pet friendly hotel. So if you’re allergic, you may want to inquire and verify whether or not a pet had stayed in your room.

This is only my second experience at an Indigo Hotel but I’m loving it! The rooms are so unique and comfortable. The bathroom is gorgeous! I always have trouble sleeping in a hotel bed because I need a soft, plush mattress — and this bed is great!
Here’s a tip — I called the IHG reservation line. There rate was better than the hotel’s online booking rate and better than the AARP website’s rate and better than the rate the front desk had to offer. I was surprised but the front desk person said that’s always true. Good to know!

Was a nice hotel. We walked everywhere in downtown and never needed a taxi or Über. Was close enough to walk to the action but far enough away to be quiet at the end of the night. Staff was very nice and hotel was clean and modern. There is free parking but the lot was small. I am sure there are times that it won’t fit all the cars but that didn’t happen to us. We had breakfast in the restaurant one morning and it was surprisingly good. If you want a good location in downtown then this is the place to stay.

Very pet friendly wonderful place to stay. They have valet parking and the fella that helped us get in our room treated us like we were at a 5 star hotel. Room very clean and trendy. Hotel gave us great recommendations were to eat that was also pet friendly. Loved the entire experience.

If I had to write a title for my 4^th of July weekend here, it would be «A Series of Minor Irritations». On the plus side, the staff was very friendly and helpful as far as recommendations and the location cannot be beat. Aside from that… I would never stay here again. Night One: noise from the highway was overwhelming. We were on the 6^th floor but I felt like I was trying to sleep on the side of the road. It reminded me of an ill-​chosen airport Motel 6 I stayed in once in college. Also, no matter how gently we tried to shut our door, it still banged shut, so along with the highway noise, we heard doors slamming shut CONSTANTLY. Day Two: While the shower was beautiful, the water pressure was abysmal, so after a shitty night’s sleep we didn’t even get the pleasure of a great shower. Also, I could distinctly hear conversations from the room next door while in the bathroom. We were at Biltmore all day and our room was empty from about 9 am until almost 4 pm. It was not cleaned during that time. Since we wanted to nap/​relax a bit before dinner it didn’t seem worth complaining. Nights Two-​Four: I took a sleeping pill. Morning Three: my husband asks the desk clerk why he can’t log onto the internet. He is told the hotel needs a new server. Ummm, why on earth were we not told that? Even though this was a vacation, he needed to be online for work. We both loved Asheville, but couldn’t wait to get out of this hotel. And for all the irritations, we also got the pleasure of paying up to $ 400 a night.

stayed here for two nights on the fourth of july weekend. the staff was very friendly and the service was top notch. the rooms were very clean with a slightly eclectic décor. i felt like i was in a boutique hotel instead of a chain! the glass-​enclosed shower was the most amazing feature. i felt like i was in a spa (i also like the aveda products they have available). the location can’t be beat, everything downtown was within walking distance from the hotel.
the bar service was excellent with surprising good beer options (several local brews). we ordered breakfast in bed one morning, and it was rather tasty (i was pleasantly surprised by their vegetarian options too)! it was very convenient and super easy to order… we filled out a card and hung it on the outside of our door the night before, and breakfast was delivered promptly the next morning at the time we specified.
I agree with other reviewers that the parking garage is really tight if you have a large SUV, etc., but there was plenty of spots to park in. Also, as i said, the location of the hotel is so close to everything downtown, that we didn’t even use our car once the whole weekend so parking wasn’t much of an issue.
I would definitely recommend this hotel and I would love to stay here again.

So impressed with this hotel. Loved that the floors were not carpet. Felt very clean. Room was very spacious. Everyone was so friendly and gave great recommendations to restaurants. Walkable to all things downtown. Would definitely stay here again!

ok… Let’s start with the bathroom… louvre doors. If you don’t know what that means– picture having a window shutter for a door. Do I need to write more? Ok… if you insist… you are going to the bathroom and your partner or friend is sitting on the bed outside listening to every move you make (re: every bowel movement you make…)
The beds are uncomfortable and the rooms are not clean (I don’t blame the maids as the hotel indigo refuses to pay a living wage to staff and I know they are overwhelmed with all of the rooms they have just minutes to turnover)
If you can get over that, and the $ 250 – 400 a room price tag, this place is in a prime location walkable to downtown. We are locals and stayed here so we could walk to the Christmas jam concert at the civic center.
I’ll be using
next time– for that kind of money I can rent a whole house with multiple bathrooms that have solid doors. Plus I’ll sleep a lot easier knowing that my hard earned dollars went to someone in our local community and not this soulless hotel chain :-) I suggest you do the same…

While all the staff was friendly and accommodating, I’m surprised at the quality of amenities for the price. For starters, the toilet paper was peasant paper… I actually think Charmin basic is cheaper than this one-​ply cardboard they stock your room with. The bed was supposedly a king but I sleep in a king at home and my feet don’t hang off the end unlike this so called king. The bed was also extremely uncomfortable, after our third night I was ready to check out. The water pressure in the room was very poor. It trickled out… So if you are planning on enjoying this large shower with your new wife be warned it won’t be as fun as you are expecting.
Again the staff was super friendly it was just surprising what little you get for such an expensive hotel.

Pros:
Clean
Quiet
Comfortable beds
Friendly staff
Walkable distance to restaurants
Great bar
Cons:
None

Being a remote working in my hometown… from time to time my teammates come to town and we do in person what we do on the phone and computer the rest of the year.
Staff at the Indigo were VERY helpful in securing corporate room pricing as well as meeting space on the 2^nd floor.
In addition they made sure all of our connectivity was up and running so our meetings when smooth as glass.
Add in the bar, snack bar, and free newspapers in the lobby, it made for a great offsite meeting venue. Hopefully we can do it with Hotel Indigo in the near future.

The Hotel Indigo in Asheville is very posh and modern with colors and personality. The hotel staff was exceptionally friendly and our hotel room appeared to be very clean. If that was all I had to write for this review, I would’ve happily awarded this place 5-​stars.
However, I have two complaints:
The first, which is relatively minor, is the very tight parking spaces in their parking garage. Inconvenient, but no biggie.
The second though is absolutely NOT cool. On check-​in, we were informed of a «no-​firearm on premises» policy that we were required to sign prior to being given our hotel keys. While they may be within their rights to do so under federal and state laws, I strongly object to this policy. People typically feel the most vulnerable and unsafe when traveling to unfamiliar areas. It is precisely during those times that safe carry of firearms (also within federal and state laws) is warranted, even prudent. While the management at Hotel Indigo may assert that this policy is non-​political, it is by its very nature a political policy — and a bad one at that. In all of my travels across the country, I have never encountered such a policy (at least not one as overtly presented as this one on arrival) from a hotel. I wish I would have known about this before booking online. I would have sought accommodations elsewhere. Appalling.

I do NOT do 5 stars. EVER. This is the exception. This is an update after another stay —
The Hotel Indigo Asheville was recommended by a business associate who lives in Asheville. From my first stay, it was great. I gave it 4 stars on Unilocal,and as high a rating on Trip Advisor.
I have subsequently stayed approximately 10 – 12 nights this year.
The staff knew me by name by my 2^nd visit, and EVERY single staff member has been friendly, polite, courteous, and willing to do whatever it takes to make your stay a wonderful one.
Specifically, Justine, Kie, Candice, Nikita, Sunrise and the rest of the desk/​concierge staff EXCELLED.
The sales staff — Susan and Kristin — worked with me even when I called after they’d gone home one day with a crisis need for a room.
The lounge/​restaurant staff (Dove, and others), were attentive, and great, as were the housekeeping and maintenance personnel.
And the kitchen turns out some great dishes too. No matter what meal, there’s something to delight your palate.
If you don’t stay at the Indigo when in Asheville, you’ve missed one of the BEST things Asheville has to offer!!!

Refreshing hotel in downtown Asheville is not quite as centrally located as maybe the Aloft, but still a short walk from lots of stuff and with easy access to the interstate. The rooms are very colorful with lots of finishes that distinguish it from the cookie-​cutter beiges and grays of most chain places. The accent wall in my room was turquoise (room next door’s was eggplant), there’s a nice tasteful botanical accent on the duvet and a botanical screenprint on the curved wall leading to the bathroom. There’s plenty of square footage including an entryway. You might wish for a little more closet space if you’re staying more than a couple of days. Bed was very comfy and noise was not a problem.
The lobby is lively enough and the staff members were always pleasant and helpful and full of good recommendations about things to do and places to eat/​drink downtown. They put out punch and sweets in the afternoons. The free wifi is pretty good. The restaurant has a retro vibe and serves all three meals. There are so many food options downtown I chose to go out, but you would certainly have plenty of options if you needed to stay in. One morning, a couple had a dog at one of the tables where they were having breakfast. I love dogs too, but I don’t want them in a restaurant and I don’t imagine the health inspector would approve either.
The circular drive down to the self-​parking area is a little tight, so pay attention. On the plus side, on-​site self parking is free. The brewpub and restaurant area is within a ten-​minute pleasant walk. All in all, I would choose this place again for a stay in downtown A-​ville.