Bass & Royster Builders Inc

I was very disappointed by my experience with Bass and Royster. I contacted their agency via the form on their website and was called very soon after by one of their representatives. At the time I was interested in seeing two of their properties. The agent informed me that one was already leased, but that she would like to show me the other. I understood when she said she was unavailable to meet on the weekend and my husband and I arranged our work schedules to accommodate a meeting this morning (a Monday). We arrived at the property and waited for the representative to arrive. 15 minutes after the arranged meeting time I called the representative and informed her we were at the house. She seemed annoyed that I had called and informed me that she thought she had cancelled our meeting. I was shocked by the unapologetic tone and annoyance the agent expressed as I spoke with her. I understand that homes rent very quickly in our area, but expect the courtesy of a call when a meeting is cancelled or a property is booked. I also understand that mistakes do happen, but the rudeness I experienced was inexcusable. This experience wasted my time and this is why I am rating them as ‘poor’. I hope that this agency will take this as constructive criticism and improve their customer service experience so that other interested renters do not have the added stress of dealing with a similar situation.

Awesome general contractors. They really know there stuff and make sure everything is done correctly by their subs. Steve Royster is a pleasure to work with. They will also honor an issues that might come up in the future (work guaranteed).This review is actually a long time coming because I think they’ve now retired…

Bill Rawlings, from Bass & Royster, was our property manger for a condo in Asheville. He did an exceptional job in communications and going out of his way to get things done. When we moved from the area everything went smoothly and I recommend him to anyone looking for a professional property manager.