Wells Fargo Home Mortgage

Couldn’t perform any basic tasks because the system was down. I know it is not their fault but it seemed to be ok with everyone standing around having personal conversations while customer after customer was turned away

After using Wells Fargo Home Mortgage for nearly 8 years, and working directly with Andrew Scripter, we have been SCREWED by Andrew and Wells Fargo Home Mortgage. We own a primary home and three rental properties. The rental properties are in loans that can’t be understood by any other lender and as a result, we are locked into Wells Fargo Home Mortgage. We discussed our situation with Andrew for three years, and had numerous discussions on the best option to refinance these loans. We locked our rates in for our rental homes and began the process to refinance our properties. We have NEVER missed a payment on any mortgage, and we are the BEST investment Wells Fargo Home Mortgage ever made.
As a result of the advice of Andrew, we sold our primary home, in July 2013 and purchased a new home; we began this process in May 2013 and were told that all loans were approved (in writing) mid-​July 2013. We closed on the sale of our primary home and purchased a new home based on this information. All along in the process, I have had to contact the Wells Fargo Home Mortgage office regarding status updates on the progress of the loans. The original
I contacted Andrew and Wells Fargo Home Mortgage last week and was told that they would have an update to me the next business day. On Wednesday, August 21^st, I received a phone call from Andrew stating that two of the refinances were not approved. I stated that this was unacceptable and that resolution need to be found because the loans were approved (based on my July 15^th email). I was told, after 8 years of working with Andrew, listening to his advice and selling my home based on the approval of all loans. I even sold my home for a lower price due to the fact the appraisal came in low, I contacted Andrew and he stated «if you don’t sell your home, it will impact all your refinances, you have to sell your home, for this all to go through.» So, based on that, I sold my primary home for $ 22,000 less than the agreed price to keep the «process on track.»
With no resolution, and receiving a «we can’t help you anymore» email from Andrew and Wells Fargo Home Mortgage; I emailed a copy of the approval from Andrew dated July 15, 2013 and a description of the situation to Mike Heid and Patricia H directly due to the importance of the situation. I also forwarded all communication from that day from Andrew to Mike and Patricia stating that I would continue to do so until I received resolution on the issue. I received a call within two hours of sending my email from Marcus Emory at the «executive team» at Wells Fargo Home Mortgage. I was told my Marcus that I would receive follow-​up and a resolution to the concerns. I did not hear back so on Monday, August 26^th I called the office (they were closed) and left a voicemail requesting a call back. I did not receive a call back so today, I called Wells Fargo Home Mortgage executive line and requested to speak to Marcus, he was unavailable. I received a call back about 45 minutes later stating that they had a «resolution» and the refinances were declined. I stated that the information is not acceptable and I have written confirmation the loans were approved. I am EXTREMELY DISAPPOINTED AND ANGRY that Wells Fargo Home Mortgage did not stand behind their word. The Wells Fargo Home Mortgage company is the WORST company I have ever dealt with. After 8 years of loyalty, on-​time payments and being a «valued loyal Wells Fargo customer» as I was told, I would NEVER recommend Wells Fargo Home Mortgage.
Marcus told me that this was a «business decision.» I very clearly stated, «as a business, we are the best investment Wells Fargo Home Mortgage ever made. Wells Fargo Home Mortgage has now determined that they would rather own the home, than refinance the mortgage.» I should note, EVERY HOME HAS INCREASED SIGNIFICANTLY in value since we purchased the homes. WE ARE THE BEST INVESTMENT, «AS A BUSINESS» WELLS FARGO HAS EVER MADE.“
Wells Fargo Home Mortgage is DISHONEST and DOES NOT HONOR THEIR COMMITMENTS. DO NOT DO BUSINESS WITH WELLS FARGO, PERIOD.