Safelite AutoGlass

I had the passenger windows on my 2015 Mitsubishi Mirage replaced 2−8−16 by Safelite’s mobile service out of Arvada. The Technician, Austin, did a great job working under stress. I say stress because the person who damaged my windows with their snowblower was there half the time cursing and causing a scene because they would not take responsibility. Austin stayed on task and did not waste time installing the windows which look great! I apologize to Austin for the problems and believe he deserves extra kudos for his good work. Thank you Safelite.

I noticed a crack in my windshield last week and was nervous about being able to get it replaced quickly. Safelite got me right in and connected with my insurance the day I called. Everyone at the shop was kind and I was in and out of there well under the time I thought I’d be there. I’d definitely go back!

We went here to get a chip fix on one of our Mini Cooper. The chip happened around 2:00 PM. I called, they put the claim into our insurance and had us in by 3:30 PM same day. By 4:00 PM the chip was gone and the windshield looked like new again. Simple, easy process and quality work.

Needed the windshield replaced in my wife’s car. Since it was cold I wanted the work done in the shop instead of outdoors. We dropped her car off at the Arvada location early in the morning and it was done by mid-​afternoon. It looks great, no messy adhesive squeeze-​out (as we’ve experienced with another shop), no leaks, correct color and I have a happy spouse! I do not have to go back to have the work re-​done, it was done right the first time. Easy process in the office too.

A year ago a huge truck put a large dink in my spouse’s car that I was borrowing. The same day I called and they got my car in the same day and the dink was not even visible. The windshield really needed to be replaced, we just didn’t have the money. We finally came back a year later and as usual, Matt, took care of us again. They care for the cars and doing a great job. When our car wasn’t quite ready and glue wasn’t dry, I told them to hang onto it just to be safe. They stored the car and I picked up the next day. They were great!

Very pleasant experience. Had a chip in the windshield, filed a claim with insurance, booked appointment for the next day, was in and out in under 40 minutes, for $ 0.00 — that’s why it pays to have decent insurance, I guess. The facility was spotless and everyone I interacted with was professional and friendly.

I was so satisfied with the local service here that it is worth sharing. I had an appointment and came in with a special request to move my rear view mirror placement (which is unusual because my Subaru glass comes with a metal clip predetermining the placement). My technician Ray listened to my concern and seemed genuinely interested to do what he could to help me. While waiting I went shopping across the street at target (convenient!) — Ray called me after the glass was in to say he could place the mirror wherever I wanted, he would wait for my return so I could show him exactly where it should go. I was very pleased by his interest in making sure I was happy with the results.
The appointment did take longer than I expected because the 800 number told me 45 minutes when in reality it’s an hour and 45 minutes to alow proper dry time but I don’t fault the local shop for that and they got me out right as promised.

I had scheduled my window to be replaced at my apartment. I made the mistake of ordering a windshield that didn’t have heating wires in it. When Safelite arrived they were very understanding and didn’t bat an eye at my mistake. During that visit, they ordered me the right windshield and rescheduled me for the following week. They arrived on time the next week to do the work. I haven’t had any problems with the replacement and was pleased with the kind demeanor of the technicians.
Additionally, the following day after my windshield was replaced, I received an email from Safelite that would give me $ 40 off my next windshield. I was a bit frustrated at the timing of the email. I contacted them and asked if they would honor that coupon. They took ownership for the bug in the timing of their email marketing and honored the discount. I promptly received my discount.

Like everyone else, I should have read the reviews first. Time will tell if the windshield they installed Saturday does the job or comes flying off the front of my car the first time I hit a speed bump… but what I can judge at this point is customer service (nil) and responsiveness (not much).
Went in last week to get an estimate for replacement of my cracked windshield and the lady behind the counter basically told me she couldn’t do estimates. I asked if I could schedule a time to come back and have it looked at, and she coldly told me to call an (800) number.
I eventually booked an appointment online and was scheduled between 11:30 and 1:30 Saturday. Showed up at 11:20 and was told they were «short on help» today and that it would be 4 p.m. or later before they could get to me.
Having already committed the day, I left my car, called Über and got a ride home. Came back at 4 and the windshield was replaced, but all the things that make a good business stand out… value, customer service, experience, respect… forget about it.
You either care or you don’t, and I don’t think the ownership here cares.

I was driving through the construction zone on Highway 36 yesterday and a big old rock smacked my windshield. Luckily, it was my day off and I headed right for Safelite to get it repaired before it turned into a giant crack.
I just moved up North, and am used to the location at Colorado Boulevard and I-​25 where I’ve always received good service. This location was very much the same. They contacted the insurance company for me and I only had to verify my information with them. It took about 20 minutes and I was out the door. The only reason I’m not giving 5 stars is because Rich, the front desk attendant, seemed a little disorganized. I saw that one of the techs had put my keys on the counter, but he didn’t notice until I asked him about it.
For small repairs like this, I’d say this place is a good bet!

We have been getting Chip Repair and Windshields from this location for about 8 years. The last chip repair did not work as it should have. Safelite replaced the windshield a little while later and did an excellent job. They even credited us the FULL price of the chip repair. When we got the vehicle back the Compass in the rear view mirror (which had not worked for the 2 years we owned the vehicle) was working! Turns out our tech, Ray, found a broken wire while installing the windshield and repaired it at NO extra cost.
We have always had really good service from Safelite — But this has moved them up to a 5 star business in our eyes. Thanks for a job done above and beyond our expectations.
Michael J
Certified Master Automobile Technician

Oh my gosh I should have read this first. Let me go through all chapters of my experience for one minute…
1) Appointment at 2:30…supposed to take 45−1hour (ok no biggie) per «ear-​piece wearing receptionist who is hardly helpful and yes as others have put quite high flutin for being just a receptionist (no disrespect to other respected receptionists).
2) My VW Jetta’s regulator broke… no shock on these cars… ok no biggie.
3)Waiting…waiting…waiting…um its 4:30pm…where the f*ck is my car? Ok politely asked her at 3:45 for an update… there almost done… um kay.
4) Finally car is done… the window stand about ½ inch higher then the passenger window when rolled down… on top of that I can push it down into place it is so loose.
5)I drive back and ask what gives? He cant adjust it… thats the way it is… i said but the other side goes down into the door… this sticks out… i dont understand… can you fix it or not? This is silly I didn’t pay $ 140 so my car could be kind of fixed.
6) So tomorrow I am going down there to go to another Elite Autoglass so maybe they can do a better job…
DO NO GO HERE… Save your time and money… horrible customer service!!!

I’ve never had a problem here, but I guess I’ve never been blown away by the service there either. I think my latest visit was definitely better than my first experience here.
I had good luck scheduling my appointment online and had pretty good help from their 1 – 800 number service when I needed to reschedule. I was greeted quickly and my car went into the service bay not more than a few minutes after being there. I waited the amount of time I figured I would and paid the amount that I was quoted online. The man that installed my windshield was thorough in giving me directions on protecting my windshield that day and gave me a can of window cleaning solution.
So, I’m wondering why I don’t give them at least four stars. Well, I just can’t. I can’t say I would ever trust to take my vehicle there for more complicated work. Maybe it’s due to reading the other reviews here? Or, it’s just that gut feeling I’ve always had when I go there? It’s that unexplainable vibe that doesn’t sit well with me.

A rock broke my windshield at the start of a 3500 mile road trip. I spent two weeks dealing with Safelite that I can only describe as a bottomless pit of heartache. Missed appointments, unkept promises, unwillingness to go an extra inch to get the job done. Long story short, I had to finish my trip and waste my last vacation day at home waiting for them to make a morning appointment only to have them finally show up after 5PM.
If your insurance company steers you toward these inept boobs go elsewhere to save yourself the problems. Is there a no star rating?

Too early to tell if my front passenger window replacement is shoddy or not as I just left there an hour ago. But what impressed me is that they noticed something up with my driver side window; I recently had the window crank regulator replaced and the shop that did it cut corners and didn’t really finish the job so my window crank handle wouldn’t stay on anymore. They took it upon themselves to correct the problem at no extra cost to me. It is that attention to detail that a lot of auto shops are lacking these days.

Yep. I should have read up on this location first.
So I had a «difficult» piece of glass to replace *IN* the roof of my car. I’ll spare you the boring details. Suffice it to say, I called Elite and asked about ordering and installation, brought my car IN TO the office so they could physically SEE the piece of glass, inspect it, measure it, and order it. I was assured by no fewer than TWO employees that they would order the schematics of the car from the dealership and order the correct glass.
A week later, I get a phone message about how my «Sunroof» is in. I call back, and explain to the big-​haired, earpiece-​wearin’, root-​tootin’, high-​waisted jean wearin’, stuck-​in-​the-​80s receptionist, and clarify that the piece of glass I need is NOT a «Sunroof.» Her reply? (Bored, Uppity Tone): «I KNOW WHAT PIECE IT IS. It just takes too long to explain to YOU on an ANSWERING MACHINE.»
Okay, so I make the appointment, which of course, is another week out.
So, 2 weeks later, I roll in 15 minutes early for my appointment. They take my keys, leave me sitting there for 30 minutes, and finally, as we are walking out the door to wander away some of the wait time, our car is being pulled back around to its’ original parking spot.
Guy gets out. (Ironically, SAME guy who «Inspected» my car, took his «Measurements» and «Ordered» my glass.) He makes minimal eye contact, and mumbles at me, «Uh, yeah, they delivered the wrong piece of glass.» WHAT??? EFF YOU! You’re blaming it on «THEM»?? He claims he’s going to order the «Right» piece of glass and call me with an ETA.
Sure. Thanks for wasting my day off, Jackass.
Fast forward an hour. I get the call.
(Slight Paraphrasing Ahead)
«Yeah, so we finally actually CALLED the dealership, and finally FOUND the ACTUAL piece of glass we’d need… unfortunately, we can’t do that in-​depth sort of work, so go ahead and call the dealership yourself. Oh, and it’s special order glass, so you’re out of luck for another week or two. OH, and HEY, BY THE WAY, we also took the liberty of calling YOUR insurance company and CHANGING THE CLAIM on your behalf. WITHOUT speaking to you about it, or clearing it, or even having any REASON to do so, since the claim isn’t going through us anymore anyhow. Oh, and if that’s not enough? We performed unauthorized „repairs“ on your car while it was in our possession, screwed up the paint around the glass we couldn’t even order correctly, let alone repair, and OH YEAH ONE MORE THING… we used YOUR PERSONAL SUPPLIES, which were STOLEN OUT OF YOUR CAR while it was in our posession.»
Which, I dunno if you realize it, is sorta illegal.
Yeah, so pretty much, EFF OFF, Elite Auto Glass.
Stay FAR, FAR, FAR away from them. Or have a lawyer on retainer.

Safelite is like the Walmart of auto glass. Sure, it’s cheap, but you get what you pay for. It took them 3 times to finally get a windshield that wasn’t wavy. If you like a psychedelic experience while you’re driving, then you might like these windshields! While Safelite was $ 100 cheaper than other local competitors and the replacements were free of charge, you have to determine how much your time is worth. If you don’t mind having to go through several windshields for the cheaper price, then this place is for you.
In the end, they ordered «dealer» glass which must be a higher quality or something since I had to wait for it to come in stock.