H&R Block

We’ve been getting our taxes done at this location for the past few years, and with H&R Block in general for the past 8 years. Our latest experience was really great. Linda did a wonderful job! She found expenses for us to claim that we’ve never thought of before. She took the time to answer all of our questions and made our filing experience go as smoothly as possible. Thanks, Linda!
So why only three stars? There are a couple reasons.
1) We have never had the pleasure of getting the same person every time. We were so happy with our service from Linda, but worry that she won’t be there next year. It would be nice to build some sort of trust and understanding with our tax professional.
2) No incentives to return. Other tax places give their repeat customers coupons towards their next tax appointment. H&R Block has never given us an incentive to return. I suppose the only reason that we do is out of pure convenience ~ they are 3 blocks away from our home. It would be nice to be recognized as a loyal customer.