Aaark Heating Air Conditioning & Electrical

I was very pleased by the work done by Aaark. I had them run a water line to my new fridge, install the water lines and shut off valves to my new sink, and install and hook up water lines and electricity to my new disposal and dishwasher. The work was done in a professional and timely manner. The technician was friendly and courteous and the price was very reasonable. Thanks Aaark!

HIGHLY RECOMMENDED
Called these guys to address a blocked main and was very pleased. Nate was super courteous and got right down to business. He was respectful to me, my son and my house. My house is old and quirky and he asked permission when he had to remove a piece of wood to access the drain in the wall.
Importantly, AAARK communicated well about when they would show up and called 15 minutes in advance instead of the common «wait around all day» scenario.
Their pricing was reasonable too so all in all we were very pleased. Thank you!
David

We used to be customers of AAARK for many years, and in fact we appreciated their prior service. Now it seems they have lost their touch their common sense and their manners. The woman who answers the phone has been rude each time we called. You really don’t want a rude person being the first interface with your customers. We waited almost 3 weeks for a quote on a number of jobs, only to be told that they have bumped us to the back of the line because they got a couple of really big jobs that they prefer to take. They gave some highball quotes on 2 of the 7 or 8 jobs we have at our house and said they couldn’t even quote the rest of them. He told us that if we really wanted to wait 2 months until they slow down, they would give a written proposal and we would have to pay 50% down before they would even schedule the work. They need a lesson or two in losing customers. Then maybe they won’t be so stressed about how much work they have coming their way. Avoid.

If you want a company who has NO integrity, deplorable customer service and does not stand behind their work … Then boy do I have a company for you.
We contracted with Aaark total home services and had them install a cooling unit in our new home. A short time after our neighborhood was struck by a large amount of rain and a section of ceiling below the cooling unit showed signs of a major leak.
Although Aaark total home services denied responsibly, two separate inspectors linked the damage directly back to their company and the installation of the cooling unit.
In regard to an explanation, Aaark total home services attempted to blame the damage on the parties who replaced the roofing approximately five years earlier.
And added insult to injury by relating that the «flashing» that was in place prior to their installation was not the right size for the unit they installed.
It should be noted that they had no answer as to why they would install a new unit on hardware that was not the right fit as opposed to billing a few hundred dollars more for the right fit.
So as I started with … If you want a company who has NO integrity, deplorable customer service and does not stand behind their work … Then boy do I have a company for you.

I was driving eastbound on hwy 76 yesterday and saw one of Aaarks trucks engaged in some dangerous driving that most would probably consider a road rage incident. The Aaark truck was in the left lane traveling at or under the speed limit, but whenever someone would try to pass him he would accelerate noticibly to ensure nobody could pass him, and then slow way down again when the cars would get behind him again. This is very dangerous and I’m not sure why someone would drive this way, especially in a commercial vehicle with the company name on the side. Unfortunately the truck was too dirty for me to call the company or the State Patrol, but after seeing this incident I will not give my business to Aaark and hope others will follow suit. I would hope a company who employs technicians who travel on our roads in company vehicles would have higher standards for their employees driving habits.

Our furnace went out on one of the coldest nights of the year at midnight! We called several different places and never got a call back. We called Aaark and Joe was here within the hour! He was fast, courteous, professional, thorough and friendly. We are so very grateful for the excellent service and I highly recommend them. BTW, he was outside knocking snow and ice off of the air vent which made our 5 year old Trane furnace stop working. (it was –11 degrees outside!) He told us it was a very safe furnace and had nothing but good things to say about it. I’m impressed that he didn’t try to upsell us on anything we didn’t need. Great job Joe! I will be calling you in the future for our new central air we’re going to put in next year.

You still haven’t explained why you yelled at a paying customer then proceed to hang up the phone instead of rationally and calmly getting your point across. While you try to tell me that I have to abide by City and State regulations, you forget that you did not do the same. Regardless if the city inspectors claims are bogus, you are in the business of abiding by their rules, just like I am. The inside inspection was completed, I have a form that said it passed. Had you done what you were supposed to in the first place, I would not be asked to take a second unpaid day off of work. How am I supposed to have faith that you completed the work correctly this time. I asked that Aaark send someone to my residence in the very likely event that Aaark has done shotty work again.
You can’t say the inspector was wrong when your company did come out to the residence to correct something.
Please stop being unprofessional and putting the blame elsewhere, it just makes you look worse than you already do. I am in contact with the Sears HVAC dept (who I originally paid and they contracted this bad company) to file a complaint about the office, have filed a complaint with the better business bureau and will constantly talk badly about this company to anyone who is looking for home renovations.
COMPLETELY UNPROFESSIONAL DEMEANOR in dealing with customers. You should NEVER get in a yelling match with your customers even if I was (which I wasn’t) being completely irrational. I’m not surprised by any of the bad reviews written below and will do everything in my power to make sure people do not use Aaark Total Home Services for their business.

These guys are pros! Thanks for helping with my lighting needs at my home.