Dobbs Tire & Auto Centers

I came and brought my car in to get a tire patched. I waited over 2 hours because apparently they were waiting for the parts dept. to bring another lug nut because the one I had was supposedly bad. Well after waiting (with my surprisingly patient 18mo old) they finally told me they didn’t have the part and would call when it came in. 10 days later, still no call. I went up to Chicago for a family situation so I stopped by the Volvo dealership I used to go to so that I can just pick up a lug nut there. It was the end of the day and they said they could just put it on for me. Then I was told whoever messed with it broke the lug nut so there were prices suck and had to take the tire off and try to get all the pieces out. Apparently if a lug nut is too tight, most places suggest you take it to the dealership. But Dobbs decided to rip it out and do more damage. so now I am back in town, waiting at the dealership to fix what Dobbs messed up and never told me about. Costing me a lot of time and more money.

I want to let everyone know that Kyle, Paul, and I am assuming the Store Manager treated me and my son in a manner that made me feel like we were the most important people in the world this past Saturday (3÷14÷15). After starting out from where we live in Troy, IL to Memphis, TN with our camper (which had brand new tires installed on it from a camper dealer), we had a blow out on I-​255 just east of the I-​55 exit. After changing to the spare tire and going to a local RV store they directed me to Dobbs on Jeffco Blvd. When we arrived the Store Manager and Kyle sprung into action and got the tire (s) changed and had us back on the road in less than an hour. Furthermore, while we were waiting they gave us ride to a local restaurant so that we could eat while they got us «IN, UP, FIXED, and OUT». Paul also offered to turn our camper around since the parking lot was so tight. As you can see from my e-​mail address I work for a local dealer group, and I made the comment to one of my co-​workers that if our service departments treated every customer the way that I was treated by Dobbs, we wouldn’t have to worry about losing basic maintenance business to you. GOOD JOB & HI FIVE to the DOBBS TEAM!
Thanks,
Andy Eldridge

My family and I have been using this Dobbs location for all of our cars for years… We are generally happy with the service they give us. The people at the front desk are very friendly and seem to be helpful enough… Its just beginning to irritate me that nearly every time I take my car there for something, I end up having to make 2 – 3 trips back there because they didn’t fix it right. Didn’t tighten a seal enough. Didn’t see there was something more to the problem. I’ve recently even had to take my car back because I paid for an oil change that they didn’t do… the oil level was low and dirty less than 2 weeks after they supposedly changed it… After so much loyalty to this business I would expect better care. I’ve also had them lie to me… I was next door at Panera and called them to ask about the status of my car and they told me they had it up in the garage working on it, when I could plainly see it still sitting in the parking lot… I’m starting to get fed up with this business and and seriously contemplating going elsewhere from now on, unless they get their *#$& together.

I had a bit of an incident with the car and the protectors underneath slipped off. So, I called a variety of different places to get this issue resolved. I came into the office on a Wednesday to have the place check out the car. They did not charge me anything, so that was a plus, for me that is.
But then they wanted $ 350 to replace the scratch guards underneath the car. I didn’t get paid until the next day, so I asked if I could pay them. It was agreed that I was to pay on Thursday and the parts would be ordered. However, we are getting fuzzy now with delivery times. I was advised on Wednesday when I had the car looked at that the parts would be delivered on Friday. I called the shop Friday morning and I was assured by the store manager, Matt, that the parts would be delivered by noon. Now, I am talking to the mechanic and the parts won’t be delivered until Monday. And he is also telling me that the car is safe to drive to work and back. I drive 60+ miles a day to work, how is this NOT safe at all? One: I don’t think the mechanic truly knows what he is doing, and two, the communication in this shop is horrid.
Also, if you have any warranties on your tires, this shop will not honor those warranties and they will do literally ANYTHING to get out of honoring it. Caveat emptor: you have been warned!