Valvoline Instant Oil Change

In the life of my car, I’ve gone to this location twice, mostly when I was in need of a quick oil change and didn’t have time to go to my regular mechanic. The people working there were very friendly, professional, and seemed to get the job done quickly.
HOWEVER (and this is a big however), both times that I went, I had moderate to severe oil leaks for weeks and months after my oil change at this location. My car suffered, my driveway has lots of oil stains, I wasted a LOT of money on oil (because it nearly all leaked out). On both occasions, I took the car to my mechanic and they said (same thing both times) that the drain plug was loose and leaking and that the oil filter was in so loosely that with one light spin of the finger, it could fall right out, and that the leaks came from both of those places. Again, this has happened TWICE – exactly the same problems both times. I can only conclude that they do a poor job of making sure everything is secure before finishing the job. I won’t go there again.

How can you miss checking fluids??? My car was overheating when I arrived at the shop. I shared this information with the tech and asked that the coolant level be checked. He assured me it would be as part of the whole service. I asked at the end of the service what was up with the coolant — was told, ‘Oh, the other guy checked. If there was a problem, he would have dealt with it. It must have been fine.’ On my way home, I had to stop 3 times to get the car to cool down. Checked the coolant reserve tank and it was BONE DRY. Purchased and added coolant myself and things have been fine. I called this Valvoline in Arlington today and spoke with a man who was much more interested in telling me that something else was wrong with my car than being concerned that his techs did not do their job. (Told me — ‘I didn’t work here yesterday’) I get it — something is wrong with my car. But what I really needed was what I paid for — change the oil and check my levels of coolant on a hot August day and help me get back on the road. I have used Valvoline in the past in Watertown and have been very happy with their service. But something is up in the Arlington location.

Kevin was great. Literally the best customer service and experience. This is my first time here and had a Groupon. He was thorough, explained everything he was going to do, the process, and anything else I needed. He found a few issues here and there, brought it to my attention but wasn’t pushy at all.
He was super nice and I highly recommend this location.

My wife went here for an oil change, they sold her the most expensive oil in the shop, neglected to fill the other fluids, didn’t reset the oil change message on the car’s messaging system so it continues to inform us that we urgently need an oil change.
Good job by them up-​selling unnecessary products, sloppy work, we won’t be back.

As most people do, I have a bad feeling going to get anything done on my car. Fear of paying for something that you don’t «actually need» has to top the list. Today I was pleasantly surprised by the staff that I met at this location. Keith, the young man that took care of me, did not try to force me to buy anything «extra» but at the same time was very informative and seemed to enjoy letting me know what my car needed. As a personal that appreciates great customer service, and knowing that most places don’t have, I can honestly say that I would recommend anyone to getting their car needs taken care of at this location.

Great service everytime! Attentive and quick. Usually try to sell air filter and other services, but I always decline and they move right along. Great coupons via mail too.

Simple change of my summer to winter wheels on 08 S4. Guys were excellent and friendly. Took all wheels out of the back removed totes, pulled all the lug nut caps, pulled all wheels off placed in totes and back in trunk, mounted winter wheels, torqued to spec (did not use impact wrench), inflated tires to spec. Fast and more than reasonable price — $ 24.99. Couldn’t ask for much better service.

I went to this particular Valvoline last week for the first time and it was the worst experience I have ever encountered. The person who worked directly with me was fine and courteous, but there was another person there who was a complete jerk, bordering abusive. I would never, ever go back to this Valvoline again.

Straightforward service, no huge pressure. For $ 40 you get oil change with conventional oil, new filter, top up fluids and tire air pressure. Slightly more expensive than your neighborhood mechanic and it’s a drive-​through service, so don’t plan on being able to make a phone call or do much else while you’re there, but it’s if you’re time-​crunched this is a reliable bet. Break or running lights changed for $ 10.

Friendly and very up-​front. They let me know what they were doing and what they think my car needed with out leaving me feel pressured.

$ 65ish for an oil change with «premium» oil. $ 55ish for «medium».
AND
$ 35ish for bring your own and filter. Are you out of your mind? I usually change it myself, and it takes no more than 5 minutes and I’m sliding around on my back. Do yourself a favor and head to Nano S Auto Service up the street on Summer St. He wants $ 15.