Time Warner Cable

First a little background, I went in to trade in my boxes and to get upgraded DVR so I can record 5 show at once, not that I needed it but I received a special package.
I spoke with Tracy and it all went smooth got the boxes and went home plugged in the box and called the number to activate well could not get the box to work. Looking at the box it had coffee stain on the top. The tech told me to go and get a brand new box because the «refurbished» one was not working and I told him It could have not been too much refurbished because they didn’t even wipe the coffee stain off.
So went and saw Tracy again and got a «NEW» box and I asked her is this a new box and she said yes and I said are you sure because I don’t want to drive all the way back here and she promised that it’s new and works or else she would buy me lunch! well got it home it’s all scratched up and the cooling fan has so much dust in it that it could hardly move. I hooked it up called the activator and no go! Well Tracy I will take a Pizza delivered to my house because I will not be going back.
I had the online tech schedule an appointment because he told me that the Arlington office does not have any new boxes on hand and the only way he could guaranty that I get a working box it to have the tech come out with a box «ONE THAT HAS BEEN TESTED» so at the Arlington office they just repackage without checking them out and have the customers take a chance and see if it works.

We had been Time Warner Cable (twc) customers for well over ten years. We discontinued our service and returned all twc equipment to the Arlington office. We ensured that all the equipment was accounted for and was given a receipt. A few weeks later we received a letter from a collection agency saying we still owed twc more than $ 150. We contacted twc and asked what the charge was for. We also asked why hadn’t twc sent us a letter indicating that we still owed them money. We couldn’t get an answer. They were charging us for a modem that we never had. We had a technician come out to improve the speed. He changed the modens and took the old one with him. We didn’t think about getting a receipt. We paid because we didn’t want any negative credit remarks, in the middle of buying a house. My advise is to get a receipt for everything, payments and equipment.

I went into the customer service office to grab a dvr box because the scheduled technician that was at my house at the time“forgot” to add the equipment required to complete his job. After getting the box, I headed to the car and noticed they forgot to give me a remote control for the dvr. I went back in and grabbed it without an apology or anything.
I get home and hook it up and I can’t wrap my head around what else was missing until I try to press the power button. That’s when I noticed they didn’t give me a power cord. Seriously? ! If course by the time I drive 15 min back to the store they were just closing up.
I hate that I have no choice in providers. TWC is a horrible company that survives on doing the absolute bare minimum.

We moved to Dallas 5 yrs ago, TW was the and is the only option we have. My wife is on a heart transplant team and requires working internet. I am above average in computer skills and build my own puters. 1^st yr and a half we called many times for internet not working, They always did minimal and said working now. Hours on the phone. They never took us seriously. My wife would have to drive to the hospital in the middle of the night or day when on call because of this service. I demanded to get a contact person to help and they did, He said call when you have another issue, I did the next day, No call back after 4 attempts over 3 days. Still to this day we are without reliable service. Our neighbors get good service. We have homes in another state with Charter and have had almost no problems.
Today is thanks Giving and the service is running at a very slow speed. Speedtest. net will not load !!! Charter is to buy TW and that does not really matter. A law suit is next for us as we do not want to sell our home and move. Also we are being charged over $ 70 for internet and the bare minimum TV that we did not want but they made us take it. We are not broke and will pursue legal action soon.
Dear Leandra
I have spoken with people in the Philippines far to many times. You forced us to take TV that should be basic but has 70 channels we cannot block. The worst service, the highest price we have ever paid. And the most important is that we have spent hours on phone and hours while they try to fix it and keep blaming on the person that worked on it before. over 4 years of frustration, Promises never kept. We have documented all our time. You can message me on here if you want but «FaceBook»? really…

I wish I could give them a 0. Don’t get them. They haven’t fixed my issue for over 6 months. I have logged over 10 hours on the phone with them and the charge way too much. I might need to go into therapy just from what they have put us through.

Great service until there’s a problem they think it’s OK for customers to go 5 to 6 days or longer without service before a tech comes out. I wish there was an alternative for high speed internet in this area because I would drop them in a heartbeat!

Awful service. the technician never showed up for the appointment and he also said he was not able to enter at the apartment. This was a complete lie because I was at the patio waiting for them and also I was able to check the gate.
Also the representatives and never saying the same thing, seems like they are not trained, I do not know.
They were nicer before. They totally ruined my work three days now!
Totally unacceptable!

I am sorry to see so many terrible experiences from people but, over all they have been great for me. I have to say that the service has dramatically improved over the last year. The speed was great before 25 – 30 download and 2 upload but, now it is 115+downlaod and 10 – 15 upload consistently. I had a little issues at first about 5 years ago and they were very good to come out and repair issues. I have not had anything but, a great experience with them.

If I could give 0 stars I would. Unfortunately in my 5 years of dealing with their less than adequate cable/​internet and customer service there was never an improvement. During my 5 years (you may ask why I stayed… there were no other service providers in my area) of service the internet modem constantly went out. I was unable to do more than use a computer on the internet… if you want to stream Netflix then forget it. The cable was even worse, many of the channels were temporarily unavailable… ALWAYS. At first the cost was decent for the subpar service, however each month my bill went up without notice the last year I was paying over $ 170 for ONE cable box, WITHOUT DVR, and internet that sometimes worked. When I tried to cancel and return the equipment they informed me it would cost over $ 70 to have a technician disconnect everything. I was able to disconnect all parts they informed me I would have to pay it regardless if I returned everything myself. Ended up keeping it a few more months until moving. When I moved you better believe I went with a different service, my roommate did as well and my experience even caused my in-​laws to drop TWC. After moving I started receiving multiple calls daily at all hours of the night and day from South Dakota stating they were a collection agency for TWC and stated I owed money– the collection agency would not tell me their name nor what the balance was for and refused to give details without getting a payment. I called TWC before dealing with them and spoke to a rep who said no, everything was paid and turned in we actually owe you your deposit check of $ 55. She got my new information and said it would be going out. The collection calls continued from SD and I called Time Warner back asking why I was getting those calls, they could not explain it but had me removed from the calling list. The 2^nd rep also said I did not owe any money all equipment was turned in and I should be receiving my deposit check within 7 – 10 business days. It has now been over a month since speaking with the 2^nd rep– no check has arrived. I called TWC to get the status of the check and was informed that they would not send the check until all of my equipment was returned. Spent over 50 minutes on the phone to only be told they would investigate where the equipment was since there was no record of it being returned and I would just have to be patient. I have been dealing with this for over 3 months now and it is unresolved and there is no timeframe for which it will be complete. IF you don’t mind sitting for hours dealing with a customer service rep then go ahead get TWC– if you value your time, money and credit score I suggest you look elsewhere.
Update 10÷28÷15 I have still yet to have this issue resolved. The «manager» I spoke with in previous review assured me he would keep in contact and call me each week to let me know what was going on. I have yet to hear from him since. I hope to not have to take legal action, but will if this does not get resolved.

Horrible customer service. We use the Internet for work at my house and have to wait over a week to have someone come look at our internet that has been out. This is ridiculous and some of the worst customer service. They think they can fix it by throwing money at you and lowering your bill but it still doesn’t resolve the issue of no internet for over a week.

HORRRRRIIIBBLLEEE!
is the only word i can use to justify them. i called you cancel my subscription for which i pay 230 $ PER MONTH. they said sure and put me on hold 20 mins later, how can i help you ?? told the story again sure let me help you. «so where do you call» excuseme? yeah where do you call. i say i dont need a phone service i need to cancel my subscription. 20 mins later so i have added the phone service to your plan and now you pay only 201 $ WTF!!!

When something goes wrong they subcontract service out to a 3^rd party company. Cable is always having problems. I go to order a movie but «currently unavailable»… I dont see how a company so large can be so lousy in servicing their customers. Will not use again.

If I could give this a no star, I would. I have been waiting over a week for a technician to come out. Every time I call in they tell me «Someone will be out tomorrow between the time of 8am-​11pm.». They give me the run around and have told me repeatedly that something came up and the technician won’t be coming until the next day. This is ridiculous I’m a new customer and they don’t even care enough to keep my business. They have lied repeteadly to me and have wasted my time. Take your business elsewhere this company is a nightmare.

I’m just writing this review to warn anyone deciding to get Time Warner. I signed two offices with Time Warner around the same time. (Two small businesses: with less then 50 employees) There were so may problems I had to request to get out of the contract (because it was within the first 30 days the agent who signed us up sent me an email releasing us from the contract). Four months have passed and i can’t seem to get the billing stopped. The phone lines and internet were down so much with Time Warner we had to either get another service provider or go bankrupt. In the short time we were with Time Warner I spent on average 1 hour per business day on the phone with them. That’s about 24 hours a month. Just being a good citizen and stating: Stay away from this company.

Horrific. I had them scheduled to come out on Sunday to connect cable tv and internet. The guy showed up Sunday, but was unable to do what needed to be done. He said they would send someone out on Monday who could do it. So I took off work Monday, and the guy showed up and decided that he couldn’t get it done either. He said someone would come out Tuesday. Nobody showed up Tuesday. So the TWC website showed a scheduled visit for Wed, BETWEEN 8:00am AND 11:00PM! Really? Well, it didn’t matter; no one showed up or called. Now it’s Thursday, still don’t have service, and was just told the earliest they can come out is Sunday. Seriously???

NO STARS! Drops connection all the time. Customer Service is horrible. They continuously increase your bill. I paid over $ 200 once and have basic Tv and decent internet. NOT WORTH THE MONEY. DO NOT BUY!!!

I don’t like there service. I can’t go into what I think about this shoddy spot too much bc for what it’s worth the lady was very nice, although she made it a point to let me know that it was almost quitting time so her effort was subpar. If that doesn’t let you know how irritatingly bad their service is face to face then I don’t know what does. EVERY SINGLE person in line with me had something bad to say about them. If you can AVOID them with all your might. I couldn’t…but when I can!!!

I have used ATT uverse, direct tv, dish over the past ten years and time Warner is the worst I have ever used! I pay extra for hd it won’t come in at all and if it does it is so messed up you can’t watch it. Getting no help from customer support every time I call them they have me unplug the unit and wait 30 sec. and plug back still no better. The remote is almost impossible to use. What ever you do DON’T use twc!!!

Why for the whole month of October has our internet and cable been out most of the time and twc work trucks have been posted up outside our apartment building… good God Almighty who is sucking at running yalls stuff??? Done with twc!

I moved into my townhouse a year ago and for the first six months straight I had to call them over to fix either my cable or my internet every month. That’s a lot more than what I was expecting. I saw the cable man more than some of my friends… The cable and internet took turn not working so I would have to call in at least once a month. First couple of times they were happy to come fix it but then they started blaming me for the lost internet connection. I dont even know where the internet connection is outside, how can i break it? and why would break my own internet connection? does that make any sense to pay for something and break it myself?
I couldnt cancel it because I was on a contract but believe me, I have thought about doing it for a year now! I would never get time warner again!