Sally Beauty Supply

I just called this salon and the woman who answered was bee rude and snippy. I was inquiring about the $ 5 coupon I just received last week and she said, «it’s not in the system, bye!» There was no discussion, she just hung up on me. I can tell why there are so many negative reviews!

Love it here my fav store they where very nice an helped me with everything I wanted an needed

I have to agree with all the negative reviews of SBS on Glebe Road. I recently went in to purchase a hair straightener. Two clerks working, neither even looked up or asked if they could help me find anything. After looking over the selection of straighteners, I decided to ask the clerk who was then walking by me which one was the best. She seemed annoyed that I stopped her; it was pretty obvious she had had no intention of asking if she could help me as she tried to brush by, eyes to the floor. She said «the one you have in your hand is fine.» When I asked «how about that (other) one» she said «yeah, that one’s fine, too, they’re all fine.» When I asked if a 1″ was good for my length hair, she said that a ¾″ would be better, but that they didn’t have any. I tried to engage her further to maybe discuss some pros and cons or whatever, but clearly she had better things to do than talk to me (although I was the only customer in the store) and off she went. I decided on one and proceeded to the checkout. One of the clerks was standing right there and could plainly see me, but she chose to totally ignore the fact that I was at the register, and I had to ask her if I could check out. During the transaction she asked if I wanted an extended warranty and I said no. I had seen a charge of $ 5.99 flash up on the register and asked her what that was for. She said in a curt tone, «it was the warranty — it just comes up automatically. DON’T WORRY, I TOOK IT OFF!» All I could do was stare at her in disbelief for a second for speaking to me like that. When I finally came to, I said «you need to treat your customers better» and left. I tried the straightener and it was OK, but I decided to return it, partly out of «spite,» a la Seinfeld! I was completely turned off to this business, and will be spending my money elsewhere.

Holy hell! The manager is an absolutely incompetent NIGHTMARE, I have no idea how she was hired to begin with. Constantly sour-​faced and downright rude rude rude! She doesn’t encourage the lazy staff to help customers out and when we NICELY asked a question, she snidely gave us the stank eye and went «no». All this whilst playing with a beanbag or tennis ball or something with another staffmember. And when we got to the counter to pay, my sister went «oh, god, not this one.» she responds «you know. you are rude. be nicer». I’m sorry, your majesty, did her bluntness bother you? Maybe if you did your job instead of goofing around with your coworkers, you’d actually get a smile here and there.

If you wanna watch a bunch of a**holes operate a cash register, this is the place to be! Watch in amazement as they drool in response to any question! Don’t bother saying hello to them. They will eat your face. Just grab what you need, pay for it, and leave.

After tonight, I won’t be going back to this sally. The staff is NEVER helpful and tonight, I asked one of the lazy women here about a hair product. If she didn’t know, I would have rather her said so. I ended up following her advice, getting the wrong type of product and wasting money. Now I have the wrong kind of hair extension and my hair is a disaster! And of course no refunds.

I was nervous to go here after I read all the crappy reviews! I went in Sunday evening, the 2 girls working there were helping other people when I went in. They seemed friendly and knowledgable. I had a quick question, they helped me, checked me out and I was on my way!

I don’t get the crappy reviews — this place is hair heaven. Staff today was super helpful when I stopped by at lunch today to pick up a heat protectant and hair serum. Also a huge fan of Sally’s Generic brand… dude Matrix, Redken, and John Mitchell products at good prices. I also come here to buy my sulfate free products in bulk. Location is a bit wierd, but most Sally’s are located in strip malls.

I came here because I wanted a few items that were on sale. The Aragon color had a mail in rebate when you purchase the color and developer. I noticed the mail in rebate form in the aisle was from July so I asked the employee who was in the aisle across from me about the August mail in rebate. She quickly dismissed me and said «oh that was last month». I told her I need the form for the promotion in the August flyer. I had to ask her to get a flyer so I could show her. I think she should have done this herself. At the end she did help me but I had to go through a lot.
Also another sales item rung up incorrectly so I had to go back in to get my $ 2 off. This location really needs to improve their customer service.

Very lazy clerks. Tried to give the clerk coins so I wouldn’t get coins back as change for a big bill I gave and she refused. Really? Too much to ask? come on.

If I could give this store less than 1 star I would. Like everyone else has stated, the customer service is appalling and frankly, I won’t even go near this store again even if it’s very convenient.
I went in today to buy some hair coloring products and to use a coupon I had received in the mail. It stated I could get 15% off my entire purchase or 20% off if I had their beauty card. I didn’t have the card, but was happy with the 15% off.
The sales lady instantly got cranky and said this doesn’t work and I asked why not and she just said the code doesn’t work because I don’t have a beauty card and I pointed out that the coupon was a generic 15% off, not only for beauty card members. The 20% off was for the members. She got ruder and I got more defensive and finally said, ‘Fine.’ sighed, and put my money on the counter.
She SLAMMED my change on the counter and then THREW the receipt at me. I know I shouldn’t let her negative attitude affect me, but it did and she quite frankly ruined my day or at least the better part of my afternoon.
I won’t return to this store or any Sally’s store simply because there is no way to leave feedback. Clearly these reviews aren’t helping them improve their customer service at this store and I’d be surprised to find better service anywhere else. I’d rather give my money to Amazon for products or even pay a higher price at Target.

I think the staff at all Sally Beauty Supply stores are incompetent, so I was not shocked when I went here. Friendliness is another attribute lacking at Sally stores. It’s a good thing that I don’t need the staff for anything — I know what I want, and my goal is to get in and out.
Two stars because Sally is cheap, and they carry the nail files and buffers that I like. No pumice stones though, but foot files are sold. I also like the hair color section, but I’m going to do my own research before I buy some. I like this location because it’s bigger and better organized than others, and it’s close (but parking is a hassle). Just don’t go here expecting to be helped.

Wow! I thought I was the only one who thought the staff at this store was incompetent. I just tried calling the store today. It’s 12 noon right now and no one is answering the phone. Not surprised!
The last time I was in the store, no associate could answer any questions regarding the quality of the products. The cashier and the girl stocking items seemed to be more interested in what each had done the night before than helping customers.
I made my purchase and went to my car when I noticed my 20% coupon had fallen out of my purse. I immediately went back inside to have them apply the coupon. I was told by the cashier, «Since you already purchased this, we can’t apply the coupon. It’s not good on previous purchases.»
I reminded her that I was the one who just walked out of the store (since she may not have noticed being so consumed by her conversation with the stocker). She said, «Even if I could do that, there is no manager at the store that could process the reverse transaction. She won’t be in until tomorrow.»
WTH? How are you operating a business with no manager? What if, God forbid, a customer comes in to do an exchange or refund or complain? I guess they will do exactly what they told me, «she won’t be in until tomorrow.» In other words, «who the heck cares, lady»
I called corporate from my car, who assured me that the manager would be in tomorrow and would be told to process a refund for me.
Corporate is great. It’s sad that they are loosing so many customers from this one store. I guess a bad apple really does spoil the bunch. :-/

Tierra and I are on the same page. The staff of that store is the worst I have ever experienced. I only shopped there because of the quality merchandise carried by the Sally Beauty Corporation. But I am done, now.
The last time I was there, about a week ago, I asked one of the sales people the location of a product I know they carry and she snapped «We ain’t got that» as if I had insulted her,
I decided that I just couldn’t deal with the rudeness and the ignorance of the staff another second, so I put back the items I had been intending to buy and headed for the door. Damned if they didn’t lock the door and an older sales person accused me of stealing. Never in my life have I stolen anything or been accused of stealing.
Not another cent will I spend in any Sally Beauty store and they will be hearing from my attorney.

I don’t understand the experience that Tierra had. I have been going to the Arlington Sally’s for about 5 years and nothing close to her experience has ever happened to me. All the associates have been extremely helpful, and friendly, but never familiar. Aside from in-​store visits, I have made telephone inquiries and someone has helped me even if the store was really busy, and if someone told me a product was available, it always was.
Generally, people who go to the supply know exactly what they want and don’t rely on anyone for purchase selection. They’ve already done their research. If the comment about the Asian woman indeed even happened, Tierra should have reported it to the corporate offices. I do believe that Sally Beauty Supply would not stand for anything near that.
I didn’t give a 5-​star review only because I wish that Sally had other locations in Arlington for convenience. Otherwise, I have been extremely happy and would recommend the store highly!

This is the WORST beauty supply experience I have EVER had. No one here knows anything about hair. The service is hella slow and lax and unprofessional.
The final straw was last week when I was trying to get some moisturizer for my hair. I knew, from previous experience, not to ask anyone in there a damn thing. So I proceeded to the aisle where all this was. Across from where I was looking, there was an Asian woman looking at hair relaxers. Now, I’m no expert, but I KNOW she didn’t exactly need a Just for Me or Dark and Lovely, because they weren’t Just for Her and there was nothing Dark and Lovely about her. But I digress. She was asking a saleswoman for a relaxer for her perm that was growing out. She just wanted her hair to be straight. The lady suggested a flat iron. Ummmmm, really? Is THAT your solution? So then, confused and aloof saleswoman yells up to the front of the store, «I need a relaxer for an Oriental lady! She wanna straighten her hair!» *sigh* Really? Oriental? Last time I checked, that term described food and carpet, not people. I just shook my head at the ignorance.
Other times I have come here, they have had a lady running the register that is not very good with it. I’m still trying to figure out just how she has a job. She knew nothing about the products. She couldn’t run the register. And she had a jheri curl. No one looking like the late great Eazy-​E is about to tell me a damn thing about what to put in my hair…
And why is it that someone is always singing in here? Like, really belting out a tune. Last I checked, Simon Cowell was not scouting beauty supply stores looking for his next diva. The singing really needs to stop.
I’m trying to find another beauty supply store. That «Oriental» business just did it for me. I can’t support that type of foolishness.