Quest Diagnostics

Having been several times in the past few months I can tell you this location is grossly understaffed. Be prepared to wait. Front desk customer service is nonexistent. Oh, and also prepare yourself for unnecessary attitude.
Lab rooms are clean and proper procedures are followed when it comes to lab work. It’s just takes 10x longer than it should.
Convenient location.

In and out in 30 min. Ample street metered parking at $ 1.50 per hour or the more expensive option of using pay parking lot at building. First impression, only two people in waiting room, yay! Signed in about 11:07. Receptionist at desk couldn’t be bothered to say hello or even acknowledge my presence. Phlebotomist was a tad grumpy, but warmed up a bit. Same receptionist ignored me on my way out. Will I return, YES! I imagine Quest doesn’t pay a lot. The most important thing is speed and accuracy (with the needle!). Savings are significant using Quest or Labcorp vs hospital outpatient lab.
Tip: website shows this location closes between Noon-1:00 (lunch?). I got there at 11:00. I figured if nothing else, a pending lunch would expedite things!

Terrible customer service. We needed to get some emergency blood tests done for our 2 week year old infant based on the instruction of our pediatrician. We scheduled an appointment immediately on their automated system for 9 am and arrived an hour earlier to try to guarantee our spot in line. Our pediatrician had rushed us a PDF via email of the signed blood test order. Quest refused to see us because the blood test order was not printed. We showed the signed PDF on our phone. Another reason they gave for not seeing us is because they had destroyed their pediatrician test tubes… my recommendation is not to use this place. The workers have the attitude that they don’t really want to work hard.

Ranelle was professional and painless! I made an appointment and was in and out within 15 minutes of arrival. I also appreciate when I’m asked to verify my name on the vial before signing the paperwork. The waiting room had current magazines and plenty of seating. I went with 4 Stars only because I don’t feel it is fair to have the same person processing paperwork as drawing blood. I was hopeful that Ranelle was not the only person there all day because as I was leaving at 915AM, There were about 4 patients in the lobby waiting.

The phlebotomist (I believe her name is Rainelle) is also the front desk person at this small, one-​man operation. Yes, this can result in delays. Yes, that can be incredibly frustrating. However, she is an EXCELLENT phlebotomist. As someone who is very tough to draw, I would much rather wait a little extra and not risk having a massive bruise. On average, it takes phlebotomists 4 times to stick me before drawing blood. I once had one person try five (!) different locations on my body a total of over TEN (!!) times before giving up.
Rainelle got me the first time, and it was relatively painless.
Highly recommend.
You can walk in, but it’s far better to get an appointment. Appointment times appear to be every fifteen minutes. If you walk in, be prepared to wait a little bit.

I have been coming to this place for a wellness check up for three years now and I am not sure what the other reviewers are talking about.
I make an appointment and am seen right on time. Absolutely no waiting. Roenel took my blood this time and she was not the friendliest and looked tired. However she got the job done quickly and accurately. I appreciate the no waiting and how great she does her job.
The other lady working with her today with long braids was not warm to her greeting either. It’s as if she treated the service as if people are cattle… In and out no friendly smile no hello STRAIGHT UP NOTHING!
Although I do appreciate they hold themselves to my appointments all the time with zero waiting. I still think that all who works here could use customer service training. Smile, say hello, small talk, happy faces.

They have ONE person working here at ALL times, and it has been pretty busy for each of my visits. The phlebotimist is also the phront desk person — that means phorget about a greeting when you walk-​in, and pretty much phorget about customer service of any kind, for 5 – 10 mins until the phlebotimist is done with their current patient.
Be prepared to wait. And wait. And wait. Even if you have an appointment. I’ve come as a walk-​in, and I’ve also gone online ahead of time and registered. Guess what, I waited just as long with an appointment as I did without one. It’s bogus. Today I missed my scheduled appointment due to a metro delay. I was 15 minutes late. I stood at the phront desk and I was ignored repeatedly. 2 – 3 patients were called while I was waiting to check-​in. It pissed off the phlebotomist. When she finally addressed me, she told me I was late, my appointment was null and void, and to go sit down and wait with all the other walk-​ins.
Another client got up, who had made an appointment for 9:15am, and the phlebotomist told her she was not on the list (that has happened to me in the past, as well). She even had an email confirmation. She was skipped and told to wait with all the walk-​ins as well. We commiserated with one another and loudly talked trash about the phlebotomist. By the end of my appointment — I don’t know who had more attitude, me or the phlebotomist. I can barely believe I let her draw my blood. It was a totally messed up situation, to say the least.
In summary, the phlebotomist running the place plays God, but mostly acts like a devil. I would never come back, but this location is super convenient, within two-​three blocks of the Virginia Square metro stop, so I’m pretty much stuck (pun-​intended), unless I want to drive somewhere, which I don’t.

The receptionist here was incredibly rude. Terrible

Terrible. I waited for more than an hour. Only one technician on staff. Lots of people crossed off their name of the list and eventually I removed my name from the list and left too. Terrible customer service.

Frustrating.
I had an 8:45AM appointment for blood to be drawn for lab tests this past Tuesday, and I was on-​time, early. But it was after 9AM, (late for work!), until I was called. The phlebotomist is excellent so what was the problem? Walk-​ups. When she opened the office at 8AM there were 5 walk-​ups outside the door. All walk-​ups get their blood drawn BEFORE the people who actually make and honor appointments. The poor phlebotomist has to deal with frustrated clients every day because the main company dictates that the office opens at 8:00AM for walk-​ups and appointments start at 8:15AM. The first appointment of the day is already waiting. To me the main company should honor clients with appointments by starting walk-up’s AFTER the morning rush, say 10AM. But barring that, –and if you want to be on-​time for work, –don’t make an appointment. Just be a walk-​up waiting at the door at 8AM.