PetSmart

Let me start by saying I’d give 0 stars if an option.
I have used their groomers several times. My dog always came home with a decent groom. This last time however, I received a call telling me my dog was unconscious & taken to the vet. I rushed up there to find out my dog had been strangled by the loop they use on their neck.
My baby, Daisy, has always been an easy groom, but this time she was left unattended long enough to strangle by hanging to unconsciousness. She was seizing & unable to stand for about 6 hrs after the incident. It took her about a week to return to herself, at one point we just concluded she was brain damaged. Thank god she recovered.
I have yet to get a straight answer about the details of what happened but it doesn’t take rocket science to figure it out. Beware of Petsmart, they use groomers who are enrolled in grooming school but not licensed. I’d never use a big box store again for grooming.

Took our two dogs there for doggie day camp for two days. They loved it. The staff are very friendly and helpful. I would take our babies back again.

This is your typical Petsmart but with better customer service. The place was busy when I came but was asked by at least three employees of i needed help with anything. The workers really seemed to be content working here and know what they were doing. I went during one of their adoption days and the store was very accommodating of that. Only wish I was offered the store points card since I adopted a dog that day. However, great location and employees.

Dropped my pups off around 3 for the «Furminator»… Couldn’t get a hold of anyone until 9pm… What were they doing for 6 hours? My dogs were a mess. Wet and shedding all over the place. Furminator!!! One dog smelt like they had a bath and the other smelt like a low grade perfume.
Felt so terrible forcing them into that experience. They were Unilocaling when we got there. And hauled ass out the front door. What the hell was going on in there?!
Never. Again.
Petsmarts are always a hit and miss I guess.

I feel PetSmart and Petco offer practically the same services, just different brands and different animal hospital.
Some noticeable differences are: Crickets are priced roughly 2c more than Petco, PetSmart does not accept Apple Pay, PetSmart closes at 7p where Petco closes at 9p
Overall it’s well stocked and I go to whichever is most convenient.

We kinda stick to specialty fish stores but the prices at PetSmart were unbeatable!!! Plus Bill gave us the best customer service and gave us info on the fishes we bought. And the most important thing, they have a 14 day warranty on their fish. I had 1 out of 9 fish die… Took it back and they replaced it!!!

We just adopted a new dog after losing our beloved dog of 12 years and Petsmart has been there for us every step of the way. Seriously we signed up for a wellness plan through Barfield about 11 years ago and almost every vet and technician we came into contact with was so so great! Also the wellness plan saved us TONS of money. Free vet visits, free blood work, teeth cleanings, and shots all for an affordable monthly fee?!? I know some people who hated their wellness plan or banfield vet but I have loved ours and will purchase again for our new adorable dog! The staff at this location is exceptionally great. For. real.
I love this location because it is close to my house and is always very clean. They also have pet grooming, boarding, and grooming here so what’s not to love?!?

I loved my puppies hair cut from the groomers. Unfortunately, she had a bad reaction that she licked raw. Petsmart was very quick to respond and gave me an appointment with Banfield right away. They took such good care of my baby and their customer service was great!

Great location! Daniel was very helpful!!! Only problem — I spent WAAAAAY too much money lol.

All you need for your pet’s needs.
Great selection of pet foods & snacks, toys & accessories.
They also have outstanding dog training (be sure to ask for Lisa) and a really neat doggie hotel and doggie daycare.
Not to mention they have a Vet & groomer for all you could need in one easy stop.

This PetSmart is great! Dr. Kelley is great as well. Just know your pet’s are in good hands here. Her whole staff are great!

I stopped by at the South Arlington PetSmart on May the 2^nd to get some additional information about the Doggy Day Camp program. I had looked at several similar programs in the area, however PetSmart is the only one that operates on the weekend. I needed the care for the weekend due to my work schedule with the National Guard. I would be away from the house for ten hours, and I did not want to leave my dog alone. I was also intrigued that she would be able to play with other dogs all day. She’s been extremely shy and timid since I adopted her from the SPCA, so some socialization would be good for her. We see other dogs along our runs in the park, and my dog has gotten more and more friendly with others (instead of cowering behind me).
Upon dropping her off, the clerk was confused about her breed. The paperwork at the SPCA indicated that my dog is a golden retriever mix; I’ll admit that this is not too precise, but it conveys the point. The clerk said that she was interested in a better description in case my dog needed to be bathed. The PetsHotel manager walked by at the moment, so the clerk asked her opinion. The manager took about a two second glance at my dog and stated that she was a pit bull. Also, since she has «strong indications» of pit bull in her, my dog would not be allowed in group play. So instead of socializing with other dogs all day, my dog would be confined to a strange cage. I explained that her temperament paperwork from both SPCA and my veterinarian show that she is extremely docile and submissive. I asked for some kind of individual check on her so that they could see how she actually is. The manager refused my request. I had to leave and report to work, so I did not have too much further time to plead my case.
I decided after three hours that I would rather my dog sit in her own home instead of a strange cage all alone. So I picked her up after about three and a half hours at the day care. When I went in I asked to speak with the manager to see if we could work something out. That maybe after seeing her for a few hours, then she would notice that my dog is the exact opposite of aggressive. She regurgitated the same rhetoric as before about her face, her build, her ears. Which after recalling the pit bulls I’ve met in the past and sifting through several pit bull photos, I do not see. Her snout is longer. Her face is round. Her build is more similar to a lab puppy. And many dogs have ears like hers. The manager did suggest I do a DNA test for my dog, stating that she had dogs in the past that she believed were «bully» breeds but ended up having none of their DNA at all. This tells me that her opinion is not supreme, she does make mistakes, yet she does nothing about it.
I was obviously making no headway, so the clerk checked me out and brought my dog out. I did not notice at the time, but she charged me for a full day of day care. The brochure at the desk stated that a half day was under six hours.
I am greatly discouraged by this. This experience was necessarily stressful. There should be an individual temperament test, not a judgment based on a two-​second glance. The characteristics that the manager brought up are debatable and subjective. I have never seen any signs of aggressive in my dog against myself, other people, or other dogs. (She does chase an occasional squirrel, but that’s as aggressive as she gets.) Also, if PetSmart chooses to discriminate against so-​called «bully» breeds and anything that they decide is a «bully» breed mix, then that should be made explicitly clear.

I have boarded my dogs at this location several times over the last five years and have always had good experiences, but have never felt compelled to write a review until I left my dogs at the Mesquite location and one of them contracted kennel cough and I had to deal with rude employees during check-​in and check-​out.
The Highlands PetsHotel is always staffed with friendly employees who really treat the dogs as guests. I always enjoy reading the Pawgress Report because they take the time to write down something that your dog actually did while staying there. (The Mesquite location apparently just writes down random things, since what they wrote was completely unlike my dogs.)
I left my dogs here for two weeks this summer while I was getting married and on my honeymoon, and I was never concerned about their welfare because I know that the employees at this location really do care about the dogs and take good care of them.
My only complaint is that I wish you got more of a price break than just $ 5/​day when you put two dogs in the same room.

Mixed emotions here. Our first experience with the Pet Hotel was fantastic. However, our most recent stay left our pets traumatized.
For the cost I expected much better for my pets. Private suite, private playtime sessions, snacks, the royal treatment for our pups. In return I was left with stressed little dogs, one so hoarse he couldn’t even bark.
The boys where all but dumped on us when picking them up. For the $ 500 + paid, this is not at all the personal attention I expected for my pets.
Should have just paid to fly them with us, as the cost to fly would have been cheaper and we know they would be safe and less stressed. Bottom-​line, not leaving our pets here again.