Penske Truck Rental

I’ve rented from the South Arlington Columbia Pike location for years when I need an extra vehicle for large jobs and the customer service is always excellent. They treat the one-​time renters just as great.
You can teach and explain customer service but Jeremy and Sunny are the few that get it.

Penske was one of the cheapest options for our one way trip from TX to to VA. We dropped off the truck at this location after hours. Two days later we get a call saying that they’ve found a problem with the drivers side mirror and that they’ll need to go back to see if it was ever documented — if not then we’d most likely be responsible. The employee was simply «informing» me of the process through a courtesy call because we declined the extra truck coverage. So, I asked to come and see the truck for myself and the employee said that it wouldn’t be possible because it’s already been sent for repairs AND is already in route for another trip. My husband immediately called the regional manager who was extremely helpful and reassured us that this issue would be resolved in a favorable way for us — she worked fast and made our issue disappear. So, lesson learned — don’t drop off here without doing the inspection in person.

Friendly service and an easy online reservation process.
5 stars — rates seemed competitive, too.

Wonderful customer service!!! The guy from the rental place went above and beyond to help us know what we would need and feel comfortable driving the rental truck. We also are towing a car and he helped us load it and be sure it worked perfectly. By far the best customer service I have had in a while. Would definitely recommend Penske to others.

Seconding what everyone else here has said: Jeremy is great. He runs this location, I think by himself. He was very friendly and got me in & out the door fast, but was also thorough and took the time to answer my questions.
As a younger woman, I also really appreciated the rare fact that he did not condescend to me or assume I don’t know how to drive a truck (I do). A+ all around.

We rented a truck to move from the DC area to the mid-​west and we were very pleased that we chose Penske. Jeremy is the best in customer service and he was able to give us a great rate, the same rate as on the internet and since the computer system was slow that day, he gave us 20 floor mats for free on top of the great rate we got.
He walked with us to the truck and showed us the inside and made sure we had everything we needed for our trip. Thanks again for a great rental experience.

I rented a Penske truck and a car carrier on ¹²⁄₁. My trip was from Arlington, VA to Charlotte, NC. Let me just say that the guy Jeremy is frickin AWESOME! He is extremely customer focused and he goes above and beyond to ensure you are comfortable and ready to drive. He hooked up the car carrier for me and answered all of my questions about properly loading the truck. I had some concerns about loading fragile items such as my 52 in TV. He was very knowledgeable and helpful in guiding me through the loading process. This guy is honestly probably one of the most helpful people I have interacted with from a customer service standpoint.
I have rented from both Penske, U-​Haul and Budget. Penske by far has more competitive prices, better customer service and a more streamlined truck pickup/​dropoff process. Go with Penske, you won’t be disappointed and they smoke the competition!

I had a bad/​annoying experience with U-​Haul where they wouldn’t tell me my pickup location until 48 hours before my scheduled time. I had expected the K Street location and ended up going all the way to Hyattsville (I don’t have a car). Needless to say, I was hesitant to use U-​Haul again.
After talking to Jeremy at Penske, I was sold. He guaranteed that they would have a truck available at my needed time and, day of, was not concerned when I was running late and he had to stay a few minutes after closing. Little things like that are huge during a stressful move.
We’ll be using Penske (and especially this location) for all of our future moves.

Last minute necessity of needing a hand truck and a slew of scrambled phone calls led me here and everyone was a pleasure to work with. When I called to verify their inventory the afternoon before a move, I was assured there would be one available for rent and the cost and deposit are done at the same time and when I return it, I receive the refund less the cost of the rental. I thanked him and said he made my day and he simply replied «Well, I’m glad! If I could make anyone’s day today, I’m glad it was yours!!» That simply bit of kindness made my day 1 000 000 000 0000x better. Thanks guys!

I rented a Penske truck for a cross-​country drive and called this location over and over with a million questions in preparation for the move. Each time I spoke to Jeremy (who I think is the manager?) He was SO helpful. He always took the time to explain things to me, help me weigh the pros and cons of different size trucks/​options, etc. And he did this super willingly before I even had a reservation. I couldn’t make it to the location during their open hours, and he encouraged me to go anyway after hours to check out the trucks, sizes, etc. This was quite helpful and something I wouldn’t have done without the suggestion (I did feel a little awkward poking around in the trucks after hours!)
I also spoke to several different Penske representatives over the phone at different times, and they were equally helpful and customer-​service oriented. On the cross-​country drive the truck got a flat tire (it happens, no fault of Penske or the truck itself). Their roadside assistance was AWESOME, very courteous and they sounded genuinely concerned about me. So overall I really couldn’t have been more satisfied with the whole Penske experience.
Tip for making your reservation… prices on their website change from time to time, so keep checking back. You can also get a killer discount if you have AAA (I got an AAA membership for $ 60 and used it to get a $ 120 discount on my rental).
I will never never NEVER use U-​Haul again!

This Penske location does a credit to the Penske name. My interaction with the people here may have been minimal, but they were super friendly.
First, I called inquiring about how late they were open. He explained they have after hour drop-​off, so no need to rush and get the truck over there.
Well, I did manage to get over there while they were still open. He took a look at the truck, checked typical things for damage and gas, etc. Not super picky or anything. And then told me I could wait in the office (he was going to park the truck in a more convenient spot).
Came in a minute later and asked me how my Penske experience was. When I told him how terrible the place I picked up the truck was (they were unable to give me the moving blankets I previously reserved, and the clerk was generally clueless), he sounded genuinely concerned that this place was damaging the Penske name and said he would report them. I really just wanted to vent, but it was nice that he actually cared.
He printed my receipt (no extra fees) and away I went. Took maybe 5 minutes total.
Five stars to this Penske location.

I heart Penske.
After a couple of difficult and expensive recent car rentals I was very worried about my moving truck rental. Moving is stressful enough without having to fight with your truck rental company…
*shudders thinking of the time before last when I rented a truck – review coming soon*
Penske was great from the get-​go. I kept calling and pestering them with questions while I was trying to decide who to rent from, and even after I reserved the rental. Nothing but kindness and great help every time.
It was easy in and easy drop off, even if we had to wait a bit while he took care of the people ahead of us, it wasn’t as though they were having troubles, he was alone and doing a great job getting everyone taken care of while still covering all the basics with each customer.
The truck was in great shape and clean and easy to drive.
I will DEFINITELY be using their services again if/​when I ever need a moving truck again.
Kudos to you Penske!
(I was gonna give kudos directly to the guy who I just got finished talking to when I called up to find out when they opened since this location wasn’t listed here on Unilocal yet. I asked him his name and everything *sigh* but do I remember it now? No. No I don’t.)