Nordstrom

yep still 2 stars, based on my experience today in the men’s shoe department. so much ‘tude! totally unnecessary. you know things are bad when the service at macy’s is superior.

This is just a review of the Lingerie Department. Although it might not be the first thing you think of when you’re looking for a nursing bra, Nordstrom will save your life! I had quite a hard time finding a nursing bra, I went to several specialty shops and even had an extended fitting at a breastfeeding center in DC three weeks before my due date and left with two bras that didn’t fit right once I was home from the hospital. They also didn’t have many options with at least some padding that would cover any «high beam» situations. Valentina at Nordstom Pentagon City turned my world around. She was amazing and more importantly FAST (I my two-​week-​old with me and I was in and out). She even told me that if we couldn’t find a nursing bra they will convert a regular bra for you — what?! Awesome. Now, they aren’t the cheapest bras ever but I didn’t care, the convenience was worth it. Thank you Valentina!

**This comment is for MAC at Nordstrom**
Customer service at this location is slim to none. I typically only go to MAC to get my makeup done for various galas and events, when my usual artist at Saks is unavailable. The last time I went I arrived 30 minutes before my appointment time. They told me they could not take me earlier which was fine so I walked around the store.
I came back about 5 minutes before my appointment and several of the makeup artists kept rushing by me as there is no where to stand while you’re waiting. About 15 minutes after my scheduled appointment time a woman tell me to go sit in the first chair and someone would be right with me.
A few minute later she returns and asks what kind of look I was going for. She walked away to get the colors, or so I thought. A few minutes later, I hear her talking with someone who I presume was the manager and the manager tells her to go take her break. Like I wasn’t sitting there waiting for her to do my makeup. The next thing I know another woman who’d been standing around the entire time I was there comes over to tell me that she was going to do my makeup. If that was the case she could have started 30 minutes earlier instead of them wasting my time and making me late for my gala.
She ended up doing a decent job but I didn’t have time to let her do any finishing touches because I had to run home to get dressed and make it to the gala before it got any later. Not impressed by this location nor their lack of respect for their customers.

I would give Nordstrom 5 stars for its customer service but not in this location.
I went to the store to get my dad a pair of sport shoes. I told the lady at the men’s shoe department on the second floor what I am looking for and she just recommend the most expensive one on the rack. After she senses I am not really into the one she recommends, she acts like she doesn’t give a xxit about customer service any more. I asked her to check on sizes and she walked in a very laid back style to the back.
I was trying to find the something with good support on the bottom so I was trying the shoes even I am not the same size with my dad. And she asked me «are you the same size with your dad? Why are you trying the shoes?»
Excuse me?! IT IS NONE OF YOUR BUSINESS!

Little pricy but on the other hand they have large selection and great approach with customers need. You may find parking next door at the mall

Several years ago when Carla was store manager this location was everything! Today 5÷7÷16 I went in to grab some Perfume for Mother’s Day… Worst decision ever and I’ll leave it at that. If you can I strongly suggest you go to Tysons.

I had a question about Topman suits, and I got a very helpful and prompt response via email. The department manager of Men’s Casuals really made sure I found what I was looking for which I appreciated.
And I love that Nordstrom carries Topman suits. As a skinny vegan (I don’t wear wool) — it’s very hard to find suits that fit — especially in the US where men’s clothes seem to cater to larger men. Topman is stylish, affordable, they have suits with no animal products, and they have lots of options for slim/​skinny men.
This is also a convenient location to get to from downtown DC which I like.

Really disappointed by the selection here. I went today to get a formal/​trendy dress for graduation and and found there to only be one very small section full of dresses for women over 50. I remember a time when Nordstrom carried amazing clothes. What happened? Their online selection is still up to snuff, but I don’t think there is any point going into the actual store anymore.
Side note: the best time to go to this store is at lunch. It was a ghost town. MAC counter empty, plenty of associates to help you.

nice place, high brands around. I like the service, but I couldn’t find the shoes I was looking for

This Nordstrom is consistent with others I have been to. Great selection of shoes and one of the best shoe shine guys around. The shines are cheaper and better here!
They have a small restaurant café on the third level and a coffee-​pastry shop on the first. More important here than other malls due to limited dining options at Pentagon City. The café offers a sit down atmosphere far away from the food court mess and the coffee is good and a shorter line alternative to Starbucks.
They carry some high end brands and I was surprised to see Moncler in Arlington. It’s more of a Nieman Marcus brand. This is probably the best department store in Arlington and the place to be if you don’t want to trek to City Center or Tysons.

First of I hate parking at Pentagon City mall because I have to pay, but because I frequent Nordstroms a lot, they always validate. Second, Nordstrom is the ONLY store in the entire mall that still prides itself on customer-​service. Whether I’m returning an item or trying to find new shoes I ALWAYS get a smile and a thank you from all of their customer service representatives. It reminds me of the old days when people still belive in a nice shopping experience. Because that’s definitely what you’ll get here at this Nordstrom! I always leave here smiling because I always receive a truly high-​class shopping experience even when I’m in jeans and a t-​shirt!!! For this reason I only come to this mall to frequent Nordstrom, beyond their doors everything is lack-​luster in quality. I do wish they had someone play the piano still like they do at the Tysons Nordstrom.

Pretty average but they have many good brands.
Price: Pricy.
Customer service: Great.
Bathroom: Clean.

The staff here are great each of the times I’ve been – especially Hannah Longwell! While this is the only Nordstrom I’ve ever shopped at, its reputation as a brand that prioritizes customer service seems to be well-​deserved. And although the clothes can be on the pricy side, the quality is generally very good.
Five stars all the way.

I absolutely love Nordstrom. Their customer service is above all. Today I went hoping to exchange a pair of Tory Burch flats that had unusual wear an tear. I was immediately greeted by a shoe sales associate, Josh. He was pleasant and kind and was happy to exchange my shoes for a new pair. People like Josh are the reason I keep coming back! While I was there, I fell in love with a pair of Frye boots and they were on sale! Leaving Nordstrom with two pairs of shoes today and a smile on my face! … Until next time, Nordys.

I love Nordstrom– not because I’m wealthy (I’m not), or a brand snob (I am), but because they are one of the few major chains who still believes in SUPERB customer service and training their employees.
Though everyone has been helpful, I want to spotlight two employees. Alicja at the Shiseido cosmetics counter and Alexis in women’s shoes. Every occasion my wife and I visit this Nordstrom, we come to see Alicja. She’s friendly, personable, and very easy to talk to. Never any pressure to buy and always tons of free samples. Because of her willingness to listen, she’s turned someone who couldn’t care less about facial moisturizer into a loyal buyer of $ 31 facial lotion.
Today we met with Alexis who had worked clean through her lunch break because of how busy her department was. Though I suspect she was bordering on hangry, she greeted my wife and I with a smile and a set of good ears. The shoe my wife was looking for was out of stock in her size, but Alexis took a leap and brought out several other choices that might work. Sure enough, my wife found a pair of shoes she loved and went for it. Not only did Alexis manage to conquer her hanger long enough to treat us like old friends, she succeeded in helping my wife to purchase her first other-​than-​black pair of heels. Huzzah!
We’ve made this our go-​to Nordstrom and would happily recommend it to others. Thanks!

I went into Nordstrom looking for the trendy S’well water bottle in the 7oz size. I saw the pink and white color in the athletic wear section and at first didn’t see anyone to ask, so I shopped around for a bit and then an incredibly friendly and helpful associate came over and asked if I was finding everything I was looking for and I asked whether they had the S’well bottles in any other colors. Rather than just tell me or point me to where the other bottles were located, she walked me down to the home goods section and then helped me start looking through the display to find a color that I would like. She then brought me over to a cash register and checked me out. Throughout the whole process she was incredibly personable and extremely helpful and a model of great customer service!

I’ve loved this store, and been a faithful customer, ever since it opened. Here are my most recent experiences:
– I had to buy a baby gift. I gave the salesclerk my price range and the baby’s gender, and I asked her for help. She put together a lovely outfit, which I was so happy to buy, and even gift-​wrapped it beautifully.
– I needed a navy blue pantsuit… nothing fancy, just the basic, business look in good quality. The salesclerk found exactly what I’d wanted. She gave me such excellent service, I ended up buying the matching skirt and a couple of blouses. No, these additional items weren’t crazy impulse buys; I realized that the suit would look even better, and be more versatile, with the extra purchases.
– I was on the 2^nd floor, shopping for something that turned out to be on the 1^st floor. The employee didn’t simply point toward an escalator and tell me where to look; she escorted me to the right location and introduced me to the right sales worker.
– I bought a bathrobe with sleeves that were too long. The gracious employee called an excellent tailor and waived the alterations fee.
I’ve had only one bad experience in all these years: an overly-​aggressive salesclerk who was shadowing me, pulling things off the racks, and generally using pressured hard-​sell tactics. I complained to her supervisor, who pulled her aside and told her to leave me alone. I ended up buying from another employee who was helpful, not pushy.

Nordstrom is great. This Nordstrom however isn’t the largest or best managed Nordstrom.
Park in the parking garage with entrances from Army Navy Dr and 15 St S. Nordstrom will validate your parking for you. Like some Unilocalers experience, I have encountered push back when validating my ticket. If I was simply returning an item, chatting with a sales clerk, purchasing $ 60 worth of make up or $ 400 shoes makes a difference, apparently. Some clerks say over $ 25, some simply need to see a receipt, and others just want to see the bag, but they do eventually validate.
The men’s selection is far superior to the women’s at this location. The men’s tailoring is complimentary, of course, and returns are accepted when needed no questions asked.
The women’s selection for shoes is truly dismal! There’s a Vince Camuto in the mall that sometimes I can find decent signature line shoes in but I usually end up at Tysons Corner Nordstrom where the women’s shoe selection is extensive with all the designer names you hope to see.
The women’s dress selection is small but a little better stocked than the shoes. The women are courteous and go above and beyond in serving. The tailoring is average $ 50 for anything you want done and pick up is in 8 – 9 days. Honestly just buy it then take it to your own tailor!
The women’s clothes — jeans specifically is almost nonexistent here. I never find anything in stock at this Nordstrom :/​
The selection in the beauty department is rather extensive.
I recommend Tysons Corner Nordstrom but if you must make a trip then this is great substitute.

I have been going to Nordstrom stores since before I could walk, so that being said I am a die hard Nordstrom fan. I moved to the DC area about 5 years ago and was very excited to be so close to a Nordstrom.
I visited the Pentagon City location to help outfit myself for my new grown up job and used their lovely sales associates to help me put everything together.
Over the past 5 years there have been some bumps in the road with my experience at this store. Most notably about 2 years ago I had 2 experiences where I was completely and totally ignored by sales associates when attempting to discuss products to make a purchase.
Being a Nordstrom customer for so long I know that they pride themselves on their customer service and personally that is why I make an effort to shop here since I know I will receive the best customer service. When I had these disappointing experiences I reached out via email to the store manager (I called the store to ask for her email and the operators provided it to me), what happened after I did showed that Nordstrom is willing to go above and beyond to better themselves and make sure the customer has an extraordinary experience.
The manager wanted to get in touch with me directly to personally review my less than stellar experience. We had a series of phone conversations detailing what happened, where I was and when, who was in the department, and what I was wearing so they could review footage. The manager took steps to meet with me in person and rectify the situation. She stated they are working hard to make strides in improving the customer service at this location.
I can say that my experiences have improved since that time and after I have had nothing but the best from everyone who I have encountered at this location. These are the reasons I will continue to make Nordstrom my primary shopping location.

Nordstroms is ok. I stopped by because I needed to replace my foundation at the MAC counter. It wasn’t super busy but for some reason it took a minute before some one would help me.
The people at the counter all seemed new so I hope their customer service was a reflection of the lack of experience.
After I stopped by MAC I went to find a white blazer. There were no selections in any of the departments I went to. Sigh. I came to the Pentagon City Nordstroms because I live five minutes away, but honestly I think I would have been better off going to the one in Tyson’s Corner.