Mirak Automotive

I have to say these guys did a great job on our cars after the 2012 winter storm. Both of our cars had heavy branches fall of them, 13K in damage total, and they were a total, total mess, one was only 1 year old. Both came back essentially brand new! They did take a long time, however, they probably had 40 – 50 cars in there after the storm and there was a honda parts shortage which affected one of our vehicles. This was no easy job and Mirak really did a great job.

Wow, couldn’t have had a worse time trying to lease a car than I did at Mirak. Stay away from them. I’ve bought a few cars in my lifetime and leased one, so I’ve done this before and expect the usual back and forth, and understand the dealership needs to make money. But these guys, lie to your face, play games, and are clearly out to sucker anyone who walks through the door. We dealt with Ken and he ended up being as slippery as a car car salesman could be — complete with running after us when we finally decided to leave for good. I won’t go into all the details but we were ready to buy/​lease and they chased us away with games, lies and a complete lack of respect for us as people. We didn’t buy or lease from them. I have no idea how they are still in business. We decided on a Toyota and couldn’t have been happier with our choice.

After my previous experience at Mirak being posted here I was followed up with promptly by Jason to make sure that my concerns were addressed. I have not worked with the service department yet but will be going back to them based on this experience I will be giving them a try.

Worst auto shop. They took forever to fixed my car…

I called regarding a safety recall on my vehicle. I was told by a woman in the service dept. that my car was not dangerous to drive. Losing my break lights while driving sounds dangerous to me. She took my name, said she would call when the parts came in as they had none left. I waited three weeks — no call. Today, I had to call five times due to disconnections and confusion on their end to find my name was not on any list, they had no replacement parts and was disconnected yet again. This business is poorly managed to say the least. I see now that my opinion is shared by many.

Not sure where all these negative reviews are coming from. I have been using Mirak for about five years, mainly because my Hyundai needed a lot of repairs, most of it covered by warranty. I’ve always found the staff to be very professional and polite. The most recent example was with Frank who went out of his way to let me know that the repairs needed were going to cost more than the car was worth. Less reputable outfits would have taken my $ without comment.
Don’t confuse product quality with service quality. I won’t be buying a Hyundai next time but that’s not due to the staff @ Mirak. I think we need more dealers like Mirak, not fewer.

If I could give zero stars, I would. I am writing this review based on an experience that my boyfriend had with this dealership and that I was a part of.
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My boyfriend went to Mirak to look at purchasing a new car. He decided on one and began the whole negotiation process. The salesman asked if he was interested in financing options. He said that he was and was given the info. After seeing the details, he decided that he would rather pay cash and told the salesman his decision. He said that would be fine and that he could bring in a personal check rather than a certified check. Because the car color he was interested in was not in stock, my boyfriend put a deposit of $ 500 down with the expectation that he would pick up the vehicle on that Monday.
On Monday he received a call in the morning saying his car was arriving to the dealership that afternoon. That afternoon, around 3pm, he received another call that his car had arrived. We both went to the dealership and arrived at 5pm. The car was parked out front. We were told we could take a look at it while we waited for his salesman. The car was filthy and the tank was completely empty. The car was not registered, inspected, and obviously not ready for pickup that day. Finally his salesman approached us and we were told to wait for him. After 45 minutes he finally arrived to say it was taking longer than expected to «get the paperwork going». After another 20 minutes another man (whose role I’m not sure of) showed up and said he needed to speak to my bf in his office.
Once he was in the office he was told that the original price that was negotiated was no longer valid because he was not using their financing. He mentioned that the rebate that my bf was given was only for people receiving financing. My bf was never told about a «rebate» and it was not mentioned anywhere on the documentation of the agreed upon purchase price that my bf signed when he gave his deposit. The man looked at the paperwork and took it. He went to talk to his manager and brought back new paperwork with a price that included an additional $ 500. The «manager» came to speak to my BF and said that if my bf wanted to buy the car he would have to pay the additional $ 500. My bf said no that he would only pay the agreed upon price. The manager then made some big show about reducing the additional cost by $ 200 and saying that he would «eat the costs». My bf again said no. He came with documentation that stated the price he would pay and that was only what he would pay. At this point the manager raised his voice and started to insinuate that it was my bf’s fault because he had gotten the information on financing to begin with and there was confusion about how he was going to pay. At this point my bf was done and asked for a refund of his deposit. The manager left the office and told the other man to «watch him», as in keep an eye on my bf. At no point had my bf done anything that would require this type of treatment or talking to. My bf got a receipt for his refund and we left without.
As of now, his refund has not yet posted to his credit card and he filed a complaint with the BBB. I think it is ridiculous that car dealerships thinks that they can bully customers into paying more than the agreed upon price. After this incident we did some googling and found this particular unethical rebate tactic has been used at other dealerships in the area. I can only imagine how many people who are too nervous to speak up are made to cave to this slimy car salesman tactic.
My bf was in this dealership with money in hand and was treated disgustingly. I can only imagine how they might treat an inexperienced car purchaser. These men were slimy, bullies, and unethical. They were everything that people complain about car dealerships.
As someone who is a Hyundai owner and in the market for a car myself, I can say that without question I will NEVER set foot on this dealership again and will make sure to tell everyone I know to do the same. Avoid this place and their awful sales unless you feel like being completely taken advantage of.

I have been to this repair group twice within the past month or so. I absolutely despise going there and will do everything within my power never to return.
I have dealt only with the service department and found the employees there to be extremely rude and condescending. They have spoken down to me on many occasions assuming that I know little to nothing about cars and parts.
One of the servicemen, Robert I believe his name is lied on numerous occasions about price quotes he gave me in person and then when inquired upon later. He denied ever giving them to me and insisted to his manager that I was lying.
Overall, the service is completely disrespectful. Save yourself the trouble and find somewhere else to go.

Yikes. I’ve never reviewed a car dealership before so where to begin? Well, at the beginning obviously.
My fiancée and I were looking to purchase a Hyundai Sonata because her dad was seemingly thrilled with his. We did our due diligence by e-​mailing all of the Hyundai dealerships surrounding Boston. Prime Hyundai in Quincy gave us a number while this dealership told us via e-​mail that after speaking with their manager and obtaining ‘special permission,’ they would beat the offer but we had to come in for them to do it. This should have been the first warning bell going off in my head.
We happily arrived at the dealership with a copy of the e-​mail from Ana, the woman who apparently maintains their office e-​mail account. It only took us a few seconds to find a salesman (that is literally the only good point you’re going to get in this review so cherish it) and we sat down at a table with John Waters (unforgettable name if you have any interest in film. The dude wrote and directed Hairspray for god’s sake, but I digress.)
John went to speak with his sales manager Norm about the e-​mail and returned only to tell us that the price we were quoted by Prime Hyundai in Quincy is a lie. He told us that they were using a ‘bait and switch’ to get us in the building and that there was no way his dealership could beat or even match the price. My fiancée and I were a little bit confused by this. We were told in the e-​mail that they could beat THE EXACT NUMBER we were quoted so who was really the one doing the bait and switch here? He played with his calculator for a few more minutes to «try and make the numbers work» and then came to the same conclusion that it was impossible.
We both felt very misled and deceived so we expressed this to John. After a few more minutes of him saying that the other dealership was lying to us, he basically told us that Ana was not a sales manager and had no idea what the actual cost of the car was. This sounds like a great person to be your liaison to customers, right?
After a few more minutes of arguing, we finally just got up and left to see if the quoted price from the Quincy dealership really was a lie. 3 hours later we owned a car. from Prime Hyndai in Quincy and for CHEAPER than we were originally quoted.
To recap: This dealership told us that another dealership was lying to us when in fact they were the ones that tried to ‘bait and switch.’ The sales associate ended up throwing his own staff under the bus in order to convince us that his inflated price was as low as he could go. We felt misled and lied to so we left, only to end up with a much better deal at another dealership. If your time and sanity is valuable, I would skip Mirak Chevrolet Hyundai.

Whew. If I could give this place a lower score I would. The customer service was the worst I’ve experienced at a car dealership. No thank you.

I may be the only person who had a mostly good experience with the service department.
I drive a Chevy, and went in with a flickering radiator light and could not for the life of me find where it was leaking — if at all. I should note (before you read on and think I’m an idiot) that my sense of smell sucks. I pulled into the garage and immediately Steve knew something was leaking because he could smell it. When he said you can smell it right? I do like I always do and fake it. «Oh yeah! Its overwhelming now that you opened the hood.» He bought it, which is amazing because I’m a horrible liar.
Anyway when he showed me where it was leaking — below where I was looking. And I need a new water pump. My car is 10, so it was time.
Water pump replaced. They kept me updated and informed the entire time (as any shop should). In the end, it was expensive but they didn’t overcharge me. Labor is a bit more expensive than I’m used to paying, but not by much.
Then the trouble started…
The next day I was running errands around 7pm, and I heard a belt go, and my power steering went out. Well, not the power steering (that feels different) but the steering, period. I broke down (figuratively) in front of a christmas tree lot, so I asked to use a flashlight, and sureasshit they didn’t replace the timing belt properly. (A person has to take the timing belt off to replace the water pump below it). Irritated, I call the dealership, hoping to leave a message for the morning. They are still open and will tow my car that night on their dime. (As they should.)
They fixed it and apologized profusely. My car was ready the next morning and fine.
Overall?
It is not a big deal, more annoying than anything. The mechanic who replaced the belt should have double checked, but everyone is human and people make mistakes. I am just glad I was only in Medford and not in a hurry. I’d give them 3.5 stars, but I round up so they get 4.

Mirak deserves a solid zero.
I was continually in contact with their customer service, which I appreciate. However, they refused to deal with me via e-​mail even though it’s my only option to speak to them during the week.
I asked over 5 times to give me a monthly rate for a car, which was an Elantra, fully loaded; they refused and had the nerve to ask me to call when I already said that it’s not an option.
The ‘manager’ told me that when I’m serious that I should call back.
Well, I’m serious, Todd — and I will now badmouth your dealership because you honestly have no idea how to do your job. You lost a potential deal and have a angry customer, which will tell everyone within a 10 mile radius of the city to steer clear.
And Alicia, the internet saleswoman, is obnoxious.

The end of the Hyundai warranty …
The service representatives are fine. The Hyundai mechanic is good and communicates well.
Warranties are effectively no longer honored by both this dealer and Hyundai corporate. Needless to say, the warranties are still very much needed. They spend more time avoiding the work than performing the actual work would take. I’ve purchased six Hyundai’s and the negative changes have arisen over the last 4 – 5 years.
Stay clear of this dealer in particular.

Went in with the problem «my left blinker causes the fuses to blow. The Saturn dealership tightened some wires a couple years ago, and it was fine for a year or so after». Walked out being told the wires had somehow melted, and in the process of them looking at the car my right blinker (which had been working fine since i bough the car) ceased to work. A day with the car in the shop + a trip back + a hundred plus $= one less functional blinker than I had going in. An extra star for the service guy who handled by paperwork and such being fairly personable, and seeming to understand my issue with the fact that they left my car in worse shape than it came in in.

I took my car to the Mirak body shop after it got hit while parked. The folks at Mirak were wicked nice, and they had the car looking like new in a week. They were easy to talk to, answered all my questions and were generally super helpful. The whole experience couldn’t have been smoother. I highly recommend Mirak.

I’d give them no stars if it were possible.
I brought my 2005 Hyundai Santa Fe in because of a radiator problem. It had 56K miles on it. It should have been covered in the warranty. (I only brought it there cause it was the closest Hyundai dealership to my car when it sh*t the bed)
They wanted all the service records for it to make sure I had kept up with the car. I gave them all my oil change reciepts from Jiffy Lube. They wanted the 30k service reciept. I told them I bought it after the 30K from a Hyundai dealership. I even had the dealership send them the bill of sale and all. They said the only way they would replace the radiator under warranty was if I did the 60K maitnence with them for 600 bucks.
I called RT 2 Hyundai, they said it was all bull sh*t and if I had it brought there they would fix it under warranty. I had originally bought the car when it had 31K on it from RT 2 Hyundai in Leominster.
I had it towed to Leominster and they fixed it. No cost to me, except for the tow. The thing that irked me the most was; when it got to RT 2, there were a FEW PEICES MISSING from my car… radiator cap and stuff…
I wouldn’t recommend going to Mirak at all.