Massage Envy

I am a TX LMT with my own practice; however, I purchased a 12-​month Membership for my husband to receive ‘Deep Tissue’ massages.
I’m going to give you GOOD advice:
Schedule only 90-​min massages (you’ll receive 75-​minutes hands on time).
If you schedule the 60-​min, you’ll be «lucky» to receive a 45 – 50 minute massage as the appointments are back-​to-​back!
Also, there are 3−6−12 month agreements.
Be prudent with your money: The coordinator receives a commission for each 12-​month membership they close on.
If you decide on a 6 – 12 month membership: Schedule a 90-​min & pay the $ 20 additional fee; or go every other month & receive a 90-​min Hot Stone massage (requires two credits).
Remember, a membership is $ 60 a month!
A monthly 90-​min massage is $ 80 — which is the only way you benefit! Now tack on a typical $ 20 tip: That’s $ 100 for a 75-​min hands-​on massage.
Ask yourself, can I afford $ 100 a month to receive a massage that will benefit me? If not, dont sign for the membership. There is a 3-​month gift pack, but you have to ask for it!
FACIALS: Murad is a great product! You will be charged an additional $ 10 – 20 if you want a facial in place of your massage.
Advice: Visit a real spa for your facials. I highly suggest an AVEDA spa. Highly!
ME should do just that… massage!

Loved Kristen. She did a great job. We talked like we were friends. I felt comfortable with her. I will be back to see her. That’s my girl. If you ever go to this location request her she won’t disappoint.

Have been a Massage Envy member for a few years now in Houston, Jacksonville, Florida, and now the Arlington location. I have had good therapists at all three locations.
At this location, Kristen has become my favorite therapist in short order. She is very experienced and skilled, and hits all the right areas. She gives a very good medium to deep tissue massage and her technique is exquisite. I like the fact that she is very strong when and where needed, yet her hands are still very soft and soothing. I also like the fact that she doesn’t skimp on the massage oil. There is nothing worse than a dry massage. Kristen is witty and chatting with her is like visiting with an ol’ friend I have known for years. I have experienced massages all over the globe, and Kristen stacks up well to most any therapist I’ve had. By recommending her, I know I will only have more difficulty obtaining an appointment with her. Always go with the 90 minute session. You won’t regret it.

My favorite location is in Cambridge, MA but this one is still good. I’ve never had a bad experience

I have been a member at this Massage Envy for several years now. Even though they have been open for awhile, the level of cleanliness hasn’t changed since day one. It’s extremely busy, so sometimes it’s a little tough to get an appointment at the exact date and time I’d like, but they are extremely helpful when it comes to being patient and finding what will work for you. They are clean and the staff is knowledgeable. I will continue to give them my business.

wasn’t the greatest massage I’ve ever experienced. I could hear staff talking during my service. There was a strange smell or odor in the place as well. Just wasn’t a great setting. I was also on time for my appointment and did not receive the full time for my massage. It seemed to take the therapist a long time to return to the room before my service got started and it ended before it should have. I am an experienced spa goer. This place just isn’t up to par for me. Don’t seem too concerned with anything other than selling a membership. My advice is give a better experience then I might have went for their sales pitch. Not in this lifetime at this location.

I’ve been a member of this location for 4 years and have used the same therapist for 4 years. The customer service is great and my therapist is amazing!!! They call you the day before to give you a reminder of your appointment. There is plenty of parking but always good to get to appointment 10 minutes in advance just in case there is parking issues. If you don’t cancel or reschedule your appointment 3 — ours in advance they will charge you.
Happy relaxing.

I joined in June 2014 for massages. I found I was not a massage person and asked if I could trade the massages for facials — not at this location and I had to pay an additional $ 20 for the «products.» I declined. I had 6 massages that I did not use, but I paid for and never asked for a refund. In June, when my contract was expiring, I contacted them, asked about the remaining massages and if I could give to other people I worked with to use and they stated NO. To me, that was like a store telling you that you cannot give your purchase to anyone else. So I asked to have my membership closed. At no time during the conversation did anyone tell me I needed to come in and fill out a form, or I would have.
Recently, I was going through one of my bank accounts and saw that Massage Envy was still billing me and had been for July, August, September. I contacted them and am just amazed at the level of unprofessionalism. First — I was questioned about even calling implying that I did not do this. They I was told that no one on their staff would have not told me to come in and fill out a form, and lastly, to come out and fill one out to cancel.
I told them I wanted this cancelled effective June 2014 and was told that was «up to the person who owned the place.» I came out on ¹⁰⁄₂ and encountered the rudest and most immature manager. She was the most aggressive and pedantic individual, stating loudly in the lobby «exactly when did you want to cancel.» I told her that she and I had had this conversation on the phone, and she kept asking until she finally said, «fine, I write Cancel Immediately» and with that, stormed out of the room in to the office with other employees and closed the door.
I have asked over and over for are fund for the 3 months and nothing. I wrote to Massage Envy corporate and they said they would try to get my money back, but each place is owned individually.
My supervisor had a massage scheduled for that weekend with Massage Envy and she cancelled. Two other officers I work with also cancelled their appointments. All asked the same question — what exactly were you trying to cheat these people out of… you paid for 6 massages at $ 59.99 which you did not use but paid for, and only wanted a refund for when your year’s membership ended… what is the deal? I cannot answer that.
I find that the employees, sadly, mirror this manager’s tone and temperament. If you have a contact with this company, they do not send you a reminder that your membership is about to end and remind you that payments will continue to be billed unless you come in person and cancel.
Sad — the Mansfield location has a better staff of employees, and said they would have refunded the money but I had to go back to the Highlands where I took out the contract.
Unfortunately the folks who gives massages lose with a manager like this — because I know that over 400 people in different law enforcement units have been told what happened and they will never go to one of these locations.

Went to use a gift card that I had been sitting on for over 6 months. Was able to get an appointment the day after booking. Was surprised when my one hour massage started at 11:10am and ended at 11:54am. Guess I will stick with independent therapists who aren’t trying to crank out as many customers as possible in one day.

I’m more of a independent massage therapist fan, but for a chain, Massage Envy did a great job! I was invited by a friend who has a membership, and although I’d normally decline, she offered to let me use one of her pre-​paid sessions. That impressed me that Massage Envy was willing to do that for their regular customers instead of only offering the introductory $ 35 session to me. It shows they are willing to work and compromise when it comes to bringing new customers in. Smart!
When we arrived, we were greeted by friendly staff members who checked us in. They brought me the prerequisite paperwork for any new massage practitioner’s visit. When I was close to finishing, Shantal (the same sweet woman who checked us in) came over to verify info on the form and was really personable. She went out of her way to show interest in me personally and to make sure I was adequately prepared for my session.
Next stop was the «Relaxation Room» which was a comfortable seating area with dimmed lights and new age music playing. There were club chairs and magazines, although I figured people with vision issues probably would have a hard time reading. The room did smell a little musty. Perhaps it was the zen fountain in the corner that wasn’t running, but after a few minutes of the pandora spa channel, I had trancended to an arid mountain top on the Indian/​Nepalese border and didn’t notice the smell anymore.
At my scheduled time, my massage therapist, Jill, came in and introduced herself and led me back to the room. It smelled clean and looked clean. Dimmed lights and the same new age music was playing (so I didn’t have to worry about interupting my journey to the Himalayan foothills). There was a nice little babling brook sound soothing track playing too.
Jill did a great job during the massage. She applied just the right amount of pressure and was able to tell which areas needed a little more focus during the session. She was also quiet unless I spoke to her and asked her a question. I always appreciate a therapist who is friendly and attentive, but is also able to just let the client quietly relax.
After the session ended, Jill brought me a bottle of water to help flush the lactic acid after the treatment. As I expected, the people at the front desk had worked out the «ideal plan» for my own membership (it IS a chain, afterall). They were very friendly about it, but not overly pushy, which I appreciated. They also have the ability to charge your tip to a credit card, which was a plus for me – i never remember to get cash for a tip until I’m already there.
Overall, it was a gret experience and if I’m invited, I would certainly not turn down another visit. It is also a great option for a person who is new to massage therapy or isn’t comfortable trying out an independent therapist. I’m happy at my chiropractor’s office though, so I’ll probably stick mainly with her therapists for my regular treatments. But again, Massage Envy was great for chain and it exceded my expectations!

Massage Envy is good but Edgar is flipping Great!!! He is absolutely amazing & makes this place a delight!!! He is the best therapist I’ve ever had & I’ve been getting massages for over a decade. Rather it’s relaxation, deep tissue, or just fixing someone else massage (because you were crazy enough to go elsewhere) he is simply the BEST!!! He is totally professional & personable. Everyone should have an Edgar in there life!!! A must have!!! Thank you Edgar, You Rock!!!

The service is spectacular. The staff is amazing. Most of all Brandon has magical massaging skills!

The massages here are okay. Not fantastic, but decent. My big gripe is that in almost 2 years of using this location, I have never been able to get anyone to answer the phone. Ever. I have almost 2 years worth of massages built up because I rarely get anyone to call back. Just called. It is 1:40 on a Wednesday, and as usual I had to leave a voice mail. Really? You guys are that busy at 1:40 on a Wednesday? If so, you need to hire more staff.

It might just be that I’m use to a Spa/​Massage experience so this wasn’t my favorite.
If you’re just going in for a massage therapy then this is a place for you, but if you’re looking for something more soothing and relaxing then keep looking.

As my first time visit, I was impressed with great customer service. Sydney was great at checking me in, getting paperwork together & helping understand as a first time customer how the whole process works. She was so kind and sweet & made me feel comfortable with knowing how it all starts. She then introduced me to Krystal who was very kind & worked very well on my massage. The setting was nice & music was very relaxing. Krystal helped me understand about knots that I had all over the areas that I tend to work out a lot. She was quite gentle when needed, but more so took care of the areas that really needed help. I feel so much better & learned so much. I enjoyed my first visit & look forward to making another visit or possibly getting a membership.

My last 2 massages were with therapists who talked to me for the entire 90 minutes! They told me about their personal lives and problems, including some inappropriate topics for that setting. I’d like to add that I did not initiate conversation at any point on purpose because I hate that during a massage. I ended up leaving very upset about the massage and the money spent. There needs to be a reminder to the therapists to take their clients’ cues on the talking. I have had more good experiences there than bad, though.

This is an update of my initial review. Be very careful should you accept a membership. They explained to me that if you get your monthly massage you can have a facial as an add on service. On your first massage you will get it that way, because its your first time. What they dont tell you is you can only have either the massage OR the facial paid for with your monthly payment. In other words, If you get a massage the next time, you have just used that money, if you then try to get a facial as an add on service, you will have to pay $ 49.00 for that as well. You wont find that out until after services are rendered and you come out. You think you are going to pay the $ 20 add on fee. The services are good, but they have very odd billing practices. Another issue I have is that every location is not a spa, so it can be very inconvieniet to go to one for a facial and another to get massage. Unfortunately, my favorite massuse and favorite esthetician are at two seperate locations, which sucks. So this low grade is for billing practices and inconvenience. Unilocalers beware before you sign up.

Massages with my mom!
Jessica is awesome, my 90 minute massage was pure bliss! She asked me about any problem areas before hand and really took the time to try & work out my mega-​knots in my upper back & shoulders. I also told her that I have a tendency to be ticklish in certain areas & she was able to use techniques that didn’t even make me flinch!
The space is also really nice & relaxing, with a nice waiting/​relaxation area.
The only down side is the walls must be a little thin because at times I could hear other massage therapists going to get their clients and I could hear the people in the room next to mine talking a little. Not the end of the world, but puts a little kink in the relaxation chain! :)

Great front desk service. Very polite and welcoming.
I especially like the extended night and weekend hours. My therapist was great — very attentive to my needs.
There’s this great deal where if you’re a member, you can get cheaper massages every month. Otherwise, it’s pretty expensive. I would recommend getting the membership.

Maybe other people had a better experience than I did but mine was just okay… I came in because I was really tense in my middle and lower back. I asked for a deep tissue massage and she massaged hard everywhere else but my middle and lower back. I only came here for their introductory offer of $ 50 because I would never ever pay $ 78 for a massage… not anywhere!
compare to my other massages… I’ve had better ones. My back is still tense as it was when I first walked in. Ugh!