M℮tro D℮triot Carp℮t

Carpet installer guys did it fast and the price was low that is why I gave 1 star. Poor customer service and not backing their promise. Still waiting on their follow up calls to repair spots. Since they didn’t keep their promise and i could not trust their next work I had to cancel the order on other project small vinyl flooring which I have not yet paid. I said i will pay for it once the carpet issues are settled. One guy called and said «see you in court» this morning. So many marks and ugly edges… I look forward to see them in court because I have photos as proof. Trust me I never wanted to waste my time writing a negative review days before Christmas. Warnings to whoever consider having business with them :(
Feb 10 2016 reply to whom it may concern:
My last review was for Metro Carpet And Floors invoice# 65 664 I have a pink copy. This was at the canton location. I must say I wrote the review to warn other customers not to confuse myself or anybody. I noticed that the biz name and location even phone number got changed somehow on Unilocal.I don’t know why and how (?). I really hope this is my last review regarding this matter.

We had carpets installed in a rental property we own. They arrived on time, friendly service, but the installers left us with tufts, threads and pulled runs along the edges of the carpet which makes it look like an old carpet and could cause heels to be caught on the threads and if these threads continue to be pulled it will leave large runs in the carpet. When I complained they offered to snip the threads, cut out and repair, but since it is about a foot inside of most of the edges of the carpet in the house, all the joins we would have is not acceptable. They were apologetic, but did not offer to issue a refund or compensation. I will not use them again for our other properties.

Worst place ever!!! Do not go to the place! I repeat do not give this place your business!!! They missed our appointments two weekends in a row, the first time the guy was such an airhead he got our address confused with another address and missed his 9am appointment with us and didn’t inform us until 3 pm that they wouldn’t be coming out after having us wait all day at the property. The second time we had a 9 am appointment again, come 12pm supposedly the installer got a flat tire and the people working at the store could not confirm a time the installer would be out! Finally the installers come out who do not even know how to speak English and have no idea about what’s going on!!! Horrible communication, they are not professional at all, and they lack common sense.
Do yourself a favor and send a couple extra dollars and go to Sears!
HORRIBLE!!!

very fast installation. hard workers, provide quality work for a low price. A+!

This company had horrible communication and professionalism and I will NEVER use them again, or recommend them. After contacting them about carpet installation it took them a week to even come in and do measurements. After the measurements were done, it took another week to schedule the actual installation. Then, on installation day they were going to be an hour and half late so I cancelled since that was going to run later into the day than expected. Finally, when the installation day came, the installers had no knowledge of where they were installing (basement) and were upset by the fact that they had to move furniture. The moving furniture aspect was communicated with the company several times and the fact that they do not communicate all information with their workers is ridiculous. A 3 hour estimated job took 6 hours…
P. s. In response to the below comment I am a real customer from Redford, MI, not a Unilocal employee and your service was actually that bad.