Lady Elegant Nails

First let me mention that Unilocal has the correct phone number but wrong address listed for this business. It is actually located here: 1100 Bridgewood Dr., Fort Worth, TX 76 112
I signed up for Unilocal just now specifically to write this review, although now that I am registered I am looking forward to rating other places as well.
I am (or as of today WAS) a long-​time customer of Lady Elegant Nails. I first started off going here because my sister did many years ago. My first tech Candy was great. She always did such a great job and I was heartbroken to hear that she had decided to move back home to her native Vietnam. Another long-​time tech named Gina became my new nail tech. I adored Gina! She is funny and really does a wonderful job especially on my pedicures — I have a really ugly looking big toenail that was damaged as a child that she makes look so much better. I have never been disappointed in any way with Gina before today.
So why the one star review? Two reasons.
Like many of us I am now a lower-​middle class person after losing my good job when the economy went bad several years ago. Going to get a manicure and pedicure is a REAL luxury for me. Although I can’t afford to go there once a week like some can I am a good, steady client that always makes an appointment and tips more than 20%.
A couple of months ago I was getting a pedicure and was joking around about my having calluses with Gina. We were both laughing and having fun like we usually do when the owner Susan butted in and said in a really condescending tone «Well if you would come more often they would not be that bad.»
Everyone in the shop stopped talking and stared at me. It really embarrassed me and hurt my feelings. I replied to Susan that maybe not everyone has the money to come there all the time and can only come when they can afford to.
All the other clients just sat in silence after that as did I for the rest of my appointment. Susan totally ruined the only «me» time that I get. (I work 2 jobs to make ends meet plus I do volunteer work so really busy.) Instead of enjoying myself I was belittled. I could feel myself getting more and more upset so by the time I was finished I busted out crying as soon as I got in my car. I was so mad at myself for letting Susan’s insult get to me, and I was really mad I just paid money to someone who treated me like that.
I swore I would never go back and did a lot of research on Unilocal to find a new place to go.
But I really love Gina and it wasn’t her fault her boss is rude. She hadn’t done anything wrong.
So I went back. Against my better judgement and instincts.
Today I had an appointment for 2 pm. Now, I don’t mind waiting a few minutes if Gina is running late. She does great work and worth waiting for. When I arrived right on time I came in an sat down. The shop REEKED of chemical smells from the artificial nails. It usually never smells so strongly in there. It was making me feel sick so at 2:10 pm I went over to Gina and asked if she was going to be a few more minutes. She said yes so I went outside to wait and get some fresh air.
I stood out there until 2:30 pm. I went back in and reminded Gina that my appointment was for 2:00 pm and that since I needed to be done with my appointment no later than 3:00 pm there was no reason for me to keep waiting because even if we had started RIGHT THEN we wouldn’t be finished in time now. It looked like she was right in the middle of doing a full set of artificial nails!
Gina made no attempt to explain why she would disregard my appointment like that and start another job she KNEW she couldn’t complete before 2:00 pm. She just shrugged and looked at me like she could care less. Wow. I am so disappointed with her. I really would never have thought she would treat me like she did today.
I am going to an event tonight to raise money for the charity I volunteer for and wanted to get a pretty mani-​pedi for it. Now I have the same ragged cuticles and unpainted nails and toes that I did at 2:00! Wasted my time and gas for absolutely no reason.
When I turned to leave someone called out a weak «Sorry.»
Yeah, ’cause THAT really made it OK!!!
I am doing today what I should have done months ago when Susan was so ugly to me.
I am not ever coming back to this business and I will encourage you to not give them your money, either.
No one should have to put up with being insulted just because they aren’t rich or having their valuable time completely disregarded. There are so many other places out there that will be more than happy to honor my appointments and take my money even if it is only once every six weeks.
It’s a real shame because the actual work was good. Too bad the same can’t be said about the service.

Found this place via recommendations from two different friends. It’s a basic strip-​mall, run of the mill mani/​pedi place that is low-​cost, high volume (or so they hope) and nothing much to brag about. The manager (and maybe owner) Susan was polite and did my fake eyelashes — the left one was great but the right one was crooked and I think she used too much glue because it hurt like heck when it was on and MORE when I ripped it off the next day.
Priscilla did my mani/​pedi and she was very good — paid attention to how ticklish I am (ridiculously slow) and offered a shellac manicure for about $ 10 more.
Hubby had someone else do his mani/​pedi and it was super-​basic — they didn’t even offer to buff his nails, so I’d rate the services for a male to be sub-​par.
Hubby had his eyebrows waxed and Susan did an ok job, but again, not much else.
Together, with 2 manicures (1 being a Shellac), 2 basic pedicures, 1 set of strip fake eyelashes and 1 eyebrow waxing, the total was around $ 125, including tip, and I think that was FAR too much to pay for what we received.
I called this week to get another shellac manicure with Priscilla and they said she doesn’t work every day and doesn’t have a set schedule, so they can’t really make an appointment for me with her. Based on this almost non-​existent customer service, I doubt I will return.
Will review again should I for some reason go back!

I lucked upon this place while waiting to have my hair cut. The smell inside was relaxing. Susan the tech greeted me with «How you Doin», and it sounded very good coming from her customer learned English second from Vietnamese. She was very friendly and talkative while doing my manicure. They also do eyelashes in the individual ones or sets for under $ 25. The technique that is used makes them look very orginial and with proper care last for months. This salon is across town for me but for the service I will be coming often.