Koons Arlington Toyota Used Car

Last week I set up an appointment to test drive a 98 Acura TL that was on the lot, and when I arrived, the car would not start! The battery was fine and even the mechanic came out and started spraying starter fluid into the engine but nothing worked. A waste of a night. A few days later I received a call that the car was up and running again and ready for a test drive. I loved the car and the test drive was great! I was happy to see a clean carfax and paperwork of $ 800 worth of work done by Koons in previous days to get the car ready to sell. I had an appointment with my bank to get a check ready.
As with any used car, I took it to my local mechanic to do a used car check over to get his green light to purchase the car. As my mechanic looked through the paperwork of what Koons say they did and what he actually saw was shocking to say the least.
1. The engine belts had never been replaced (koons said they put $ 180 of new belts on the car),
2. the brakes were only halfway completed. Koons said new pads and brake resurfacing had been done, only new pads were added.
3. the CV boot cover had come loose and green heavy grease was sprayed all over the inside wheel and needed attention. 2 safety bolts /​pins were missing off the CV boot.
4. The Mechanic said it was doubtful that the transmission fluid was changed (koons said it was) due to the drain bolts being rusted on and the level was at low.
5. And the most pressing issue was the rear tires showed they were manufactured almost 10 years ago! Even the Koons service dept say cars should never have tires more than 6 years old.
When I took the car back and explained the situation, the manager said «when my mechanics say they do something, I believe them.» But when we opened the hood of the car and I pointed out the dirty belts that were showing on Koons paperwork as brand new, the story started to change. The manager offered a so so apology and he offered to take $ 200 off the price right off the bat. I declined and left the property. Look, I know its a used car and maybe a broken stereo or a tear in the seat would be expected, but when safety is an issue and Koons says it passed their inspection, its concerning.
The reason I went to Koons in the first place because I wanted a quality used car and wanted to avoid the sneaky tricks of a shady used car lot that are all over the DC area. The car was in my price range, but after this experience and basically holding a pile of fake paperwork, no thanks.
Lesson: Always always always get your car looked at by a mechanic NOT on the Koons payroll. Best $$$ ive ever spent.

The manager Ali was thorough and helpful and easy to deal with. He wasn’t pushy but provided complete information needed for us to make the best decision.

We were dreading the purchase of a car and thought it would be a long drawn out process and that we would have travel all over the DMV. Fortunately not! We knew the car we wanted, did a bunch of research and ended up not going far to Koons Arlington to check out their stock. We visited once and didn’t find something we liked. They called us when new cars came in and we bought the car on our 2^nd visit there albeit we were there for 5 hours. We have since had to go back a few times to tie up loose ends, get our plates, etc. and each time they have been courteous and helpful. They really made the car buying process as painless as possible and we love our Toyota Highlander! Atef, Alex and all were great.

Atef was very helpful in my purchase of a 02 Tacoma. Part broke a week later and they fixed immediately. Very helpful. Would recommend.

I have a mixed bag of feelings when it comes to this dealership. I had spoken to, and worked with two different salesmen over the course of 3 days. I had looked at their website, found a couple of great deals, and was very close to moving forward with the purchase, then the brink hit. Here’s the story:
I found this cute cherry red Toyota Yaris sadan 4 door for $ 10,600 with 26,000 miles. I fell in love immediately when I saw it online. I called to inquire about it and spoke to a gentleman who said for me to stop on by. Since I would not be able to go until the next day, the man said it would be fine. So that is just what I did. I went to the dealership and talked with a very nice salesman who was not the original one I had spoken on the phone with the day before. He let me test drive the car, and it was wonderful! I loved it. I called my husband and told him I was thrilled. It seemed like a great deal. My husband pulled me back to earth though, and told me he would double check on the pricing, make sure it wasn’t being sold over its value and etc. I left the dealership after a couple of hours after talking about financing, and running a credit check, and going over the CARFAX report which they provided to me.
Next day, I came back and I dealt with the original salesman who I had spoken on the phone with. He was friendly, but a little forceful in the selling aspect. I told him that I wanted to take the car to my mechanic to make sure that it was in tip top shape before purchasing. The salesman asked me if I was going to pay the mechanic, and I said no, that he offered to look over it for free.
I left, took it to my mechanic, and they found a few problems. The mechanic told me he would not buy it unless they repaired the problems first, then bring it back to have it inspected again before dropping that amount of money.
When I returned to the dealership and gave them a print out of what I had learned at the mechanic shop, the salesman gave me a bit of a ‘this isn’t my problem’ kind of look. At this point he is seemingly dismissive. He made the comment to me that they wouldn’t fix the problems unless I bought the car first. I asked them if they didn’t think they needed to fix it before someone purchasing the vehicle, and he said that people will buy it as is.
That really pissed me off. I mean, not a little, but a lot. I get it is a used car, but when you are trying to sell someone a «certified» pre-​owned Toyota that has a radiator leak, a slit in the tire, the hood wasn’t properly fitted from when the car was in a fender bender earlier in the year, and when the body of the car is missing a rear slip cover for the tire? Um, no! I don’t think this is acceptable. The salesman told me that used cars has some ‘personality’. I do not consider these things personality; I consider these things dangerous.
Needless to say my business will be handled elsewhere. Just be mindful to take your used car to your mechanic before purchasing anything so you don’t have to worry about having to spend money on repairs after your initial purchase. They can fancy up a car all they want with great inside and outside detailing, but the mechanical aspects are the most important.

I’ve used several Toyota dealerships to service my minivan and SUV and this one is by far the best. I respect and trust Sou P. to take good care of my vehicles and make sure my every visit is wonderful. The only time I had an issue with something, the manager called me promptly and we were able to resolve swiftly. I not only recommend this place, but recommend Sou as your service professional. — written from a mother of two kids and two Toyotas.

We purchased a used car here about a week ago and were really pleased with the overall experience. We went and test drove the car and then went home to think the purchase over. The next day we decided to pull the trigger and the Koons’ staff really bent over backwards to make sure that the car was available and ready for us that evening. Alex Belhadi stayed well past closing time with us to finish wrapping up all the paper work, and even made it a pleasant experience.

I appreciate the service this week at the Koons Used Car lot. I was looking for a used car for my son and found one. I tried putting if off until New Year but the deal that I got this week was great. My sales person was helpful to a point but needed the sales manager, Al Ramazon to help finalize the deal I would highly recommend Koons Toyota in Arlington for any used car purchase. My son really enjoys the car so far and I will definitely be taking it back for maintenance.

I usually don’t write reviews but the service I received definitely led me to write one for Koons Arlington Toyota Used Cars. The salesperson I dealt with was great but the used car manager (I think his name was Al) was exceptional! Everyone knows the horror story associated with buying cars but I have never had such a pleasant experience buying a car. The most important part that stood out was that I did not feel pressured to buy a car. Al made sure I was comfortable with every step of the process. I usually take my time and ask a million questions so sales people get frustrated easily. Al made sure that he answered all my questions without getting annoyed. I see why he is the manager! Thank you for my new car and the great price I got it for!

I appreciate the suberp attitude and professionalism shown by the workers of this dealership. Definitely a good experience. No lies, no games both about price and the specific car interested. I should praise Mr. Ken Eggleston exceptionally. Thank you Koons Toyota Arlington. I will recommend you to my friends

Steve Cox debunks any stereotype about car salesmen. He is a very honest straight shooting person. His knowledge and courtesy outweighs any salesman I have ever encountered. He personally took care everything he said he would and in a very timely manner. If you’re looking for an A-​1 top quality automobile and want, hands down, the best service around, I highly recommend you contact Steve and go see all the great vehicles they have and let him send you driving off with a grin so big, people will think you’ve hit the lottery. Also Ali Zaka finished off the deal with such professionalism and courtesy. You can bet your bottom dollar I WILL always turn to «Koons Arlington Toyota used car» for my auto needs and so should you. Thank you very much Steve and Ali.

The manager contacted me and apologized. Even though the damage was done, I was satisfied with the way my complaint was handled. And I got my keys!

I bought a used car from here and I deeply regret my experience.
First, sales people here weren’t honest with me. Before I decided to buy the car, I asked 2 sales people if they knew how many owners had this car that I was looking at. Both of them told me there had been only 1 driver with no accident records. So I relied on that and decided to go about purchasing my vehicle.
After discussing the interest rate & everything else, they finally gave me a copy of CARFAX after asking for it like 3 times. When I looked at it, I realized that they gave me a wrong one. However, they insisted that I’m looking at the right one and did not try to give me the correct one. After a few minutes, when I showed them that the carfax is for a different brand & make… they had to re-​print the correct one — that one said 5 owners & 2 minor accident records. Honestly, I felt like they tried to deceive me.
In addition, as soon as I bought the car, I started noticing all sort of problems. I took it to a dealer and the technician told me that they were pre-​existing conditions which I did not know about. I pretty much had to pay thousands of dollars to get it repaired.