Hill Group Real Estate Services

I located a home I was interested in buying and contacted Michael (he was referred to me by a co-​worker). I had some unfavorable experiences with realtors within the grueling two year search for my home. I contacted him one day and met him first thing the next morning to see the home. He was on time and ready to do business! (Not always the case with other realtors I had worked with. I loathe wasting time as I am a busy individual!) With the other realtors, I was lucky to see the home within the first three days after being listed. In the area where I was looking, multiple offers were received on the first day and by the time I was able to be shown the home, an offer was accepted and contract already executed. I wrote an offer and within a few short days, the offer was accepted! Michael was honest and very professional. He kept me updated every step of the way. Within days, I was able to accomplish with him what I had been trying to do for two years with other realtors. I cannot commend him enough for his efficiency and amazing customer service. I am so glad I was referred to him. Going forward, I will refer everyone I know to Hill Group for their home buying needs! Customer service and honesty is hard to come by these days, so when I experience it, I Unilocal it from the rooftops! Thanks, Michael!

Interesting. I opened my email to find an «apology» from the owner. She told me that she was sorry I had that experience and it must be an isolated incident. Also, she explained that the way I described things never happened. Wait a minute — she just basically called me a liar then apologized because her memory of the event more than a year later is different than my review. Just FYI, I wrote the review within a few hours of the incident.
Their memory over a year later vs. my description when it happened. You decide which is best! Oh, she also asked the agent that I spoke with and they denied the whole thing, so I must not have been correct. Really? What was the point in the fake apology? So I would retract what happened and give glowing reviews based on their fictitious account?
Would I write a fake review just for giggles? I’m irritated that she took the time to «apologize» then deny and offer her version from a year later as the new way things happened. You can’t change the past and you can’t change the truth. I review a lot of things, decide for yourself if my reviews are honest.
I have to give a star because Unilocal makes me. How they think they could act horribly to someone and NOT have it on social media is beyond me. We are a social media society.
If I had to choose an agency to list with, I would find anyone else. If you see a home listed by these people, look elsewhere or call another agent to show it. My advice? Don’t waste your time. I promise they don’t want to waste their time on you either.
It would be one thing if she took my online review and decided to make sure things like that wouldn’t happen again. Instead, she got caught up in herself and offered excuses and went on and on about how many satisfied clients she’s had.
You want to know one unsatisfied and offended person? Go to my profile and look at the picture.
Here’s some of the letter: «The agent, of course, had a different story to tell, and denied ever hanging up on you, and said she told you she would show you the home, although she did ask you if you had been prequalified.» (we were prequalified for over the asking price, but whatever. I distinctly remember her complaining about the drive from North Arlington to Mansfield and how people don’t always buy. She didn’t want to waste her valuable time!)
«My company’s reputation is of the utmost importance to me. Your complaint is the only one I have ever had about this particular agent and as a matter of fact, the only one I have ever had about any of the agents that have worked in my company for the past 29 years.» (Isn’t there another review from an unhappy person? Also, this woman was super unpleasant in real life!)
I don’t know what their issue is or if they think they could just get away with being assholes and it not being reported. Everyone Unilocal,everyone uses social media.
Like I said, use another agent for one of their listings. Or, maybe, just maybe, they can stop being such assholes to people on the phone. I remember being so upset I felt sick. I even cried. No one deserves to be treated with zero respect. I was angry at being treated as I was and even worse, for her to defend it in a thinly disguised apology, pissed me off all over again.
What a load of crap. They’re assholes.